NY unemployment keeps making me resend documents after approval - anyone else?

YES! This happened to me too! I got approved back in January, was getting payments for about 8 weeks, then suddenly got an email asking for everything again. I thought it was a scam at first but when I logged into my account there was also a message in the inbox there saying the same thing. I ended up sending everything a second time through the portal (NOT to any email) and it resolved after about 10 days. Don't send anything to an email address - that's definitely suspicious. Always use their secure upload in your account.

After dealing with constant issues trying to reach NY unemployment, I finally got through using claimyr.com - it got me a callback with an actual human agent within 2 hours! The agent confirmed there's been a wave of fraud attempts so they're making random people reverify, but said you should NEVER send docs to an email address. She fixed my issue on the spot and my benefits continued without interruption. Honestly it was the best money I've spent to get this unemployment nightmare resolved quickly. Check out this video about how it works: https://youtu.be/Rdqa1gKtxuE

Its 100% a scam!!! NY unemployment NEVER asks for docs through email. They always want you to upload through your account portal. There's been a ton of phishing attempts lately. Report the email address to the fraud department ASAP.

Listen up folks, I work in IT security and this is happening EVERYWHERE right now. There's a massive coordinated attack targeting unemployment systems across multiple states. The attackers somehow know when you've been approved and the timing of your payments. They send emails that look identical to official ones but with slightly different email addresses. Some key things to know: 1. NY unemployment will NEVER ask you to email sensitive documents 2. Always log in directly to the official site (type the URL yourself, don't click links) 3. Check for messages in your secure inbox on the portal 4. If you get asked for docs again, call to verify (yes it's a pain in the ass) If you need to actually reach a human at unemployment quickly, the Claimyr service (claimyr.com) actually works pretty well - it calls and waits on hold for you then connects you when a real person answers. Saved me hours of frustration. But most importantly, NEVER send your sensitive documents through regular email! That's just begging for identity theft.

ny unemployment is such a joke lmao. i've been on it twice in the last 3 years and both times they've pulled this crap. they lose documents, claim they never received stuff, then ask for it all again. and good luck getting anyone on the phone 🙃

They did this to me 3 TIMES!!! I think they're just disorganized and understaffed. Each time I had to resubmit my documents it was like starting the whole process over. The worst part is you can never talk to the same person twice so you get different answers every time. What a nightmare.

This is probably part of their random audit process. I used to work for a different state's unemployment office (not NY) and we would randomly select a percentage of approved claims for additional verification. It's annoying but normal. BUT we would never ask for documents via email, only through the secure portal.

DONT RESPOND TO THAT EMAIL!! I got the same one a few weeks ago and called unemployment after waiting forever. They confirmed it was a SCAM and someone was trying to redirect my payments. If you haven't already, change your password immediately!

Check the email address VERY carefully. The scammers use domains like labor-ny.gov or ny-labor.gov instead of the real labor.ny.gov. Sometimes it's hard to spot the difference.

I went through something similar in December. Turns out someone had filed a fraudulent claim using some of my information, so they were doing extra verification on my legitimate claim. Took FOREVER to sort out but eventually got fixed. You need to talk to a human though - the automated system can't handle these complex situations.

Try calling right when they open at 8am. That's the only time I've ever been able to get through without a multi-hour wait. Or use claimyr.com - that service actually worked for me after I tried calling myself for days with no luck.

Same thing happend to me!!!! I think theres a gltich in there system because it affected a bunch of people who got approved around the same time as me (February). I ended up having to reuplod everything three times before it finally got resolved. So annoying.

Thats why i always screenshot EVERYTHING when i submit docs to unemployment. dates, confirmation numbers, everything. they tried to tell me they never got my W2 even tho i had proof i uploaded it. showed them the screenshot and suddenly they "found" it 🙄

FYI - I got the same thing and it was actually legit. Their system had a major glitch in april that lost a bunch of verification documents. Super annoying but I had to resubmit. Just make sure you do it through the secure portal and not by replying to any email.