DEO suddenly requiring ID verification again after weeks of claiming - system glitch?

This happened to me last month. It's actually a quarterly verification that DEO implemented to reduce fraud. When you've been on benefits for approximately 2-3 months, the system automatically flags your account for re-verification. It's annoying but normal. Just go through the ID.me process again and your account should be restored within 24-48 hours.

WRONG!!! It's NOT normal and NOT quarterly. The system is completely BROKEN. I've been on unemployment 3 times in Florida and this never happened before until this year when they changed the CONNECT system. The ID verification is supposed to be ONE TIME ONLY. When it asked me again, I called for 2 WEEKS straight with no answer. My benefits got suspended for almost a month because of their broken system!!! Don't listen to people saying this is normal!!!

i had this happen 2 weeks ago, just did the verification again took like 10 mins, benefits came through normal time no delays. dont stress it

Is your birth date the same as the current month? My case manager told me that sometimes the system triggers re-verification near your birthday as a security measure. Also happens if you've logged in from a different device or IP address recently. Just wondering if either of those might be the case for you?

After working in HR for 15 years and helping many employees with unemployment claims, I can tell you this is actually related to something specific. DEO implemented a new security protocol in 2025 that requires re-verification if: 1. You've logged in from a new device or location 2. There's been a change in your claim status 3. Random security sampling (happens to about 10% of claimants) 4. System maintenance triggers (which happened system-wide last weekend) The timing matches with their system maintenance, so it's likely #4. Complete the verification again as prompted, but if it doesn't resolve within 48 hours, you need to contact DEO directly. The key is getting through to a tier 2 representative who can manually override the verification flag in the system.

If you need to reach DEO quickly about this, I'd recommend using Claimyr. After dealing with the same issue and trying for days to get through the regular phone line, I used their service and got connected to a DEO agent in about 20 minutes. They were able to manually clear the ID verification flag on my account. Saved me a ton of stress. Their website is claimyr.com and they have a video explaining how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj

This just happened to my cousin too! The whole Florida unemployment system is so frustrating. He said he redid the verification and then had to wait 5 days for it to process. Maybe try calling them? Although good luck getting through lol

Just want to follow up - after you complete the re-verification, be sure to log back into CONNECT and check your "Determination Status" tab. Sometimes the system requires you to acknowledge the verification results before it will allow you to claim weeks again. Also, if the system shows you as verified but still won't let you claim, try clearing your browser cache or using a different browser altogether. The CONNECT system sometimes gets stuck in weird states with certain browsers.

So did anyone else notice that DEO is asking for way more verification documents than before? When this happened to me they wanted my driver's license AND passport AND a utility bill. Last time I only needed my driver's license. Is this happening to everyone?

UPDATE: Just wanted to let everyone know what happened. I completed the ID verification again yesterday morning, and this morning I checked my CONNECT account and everything is back to normal! I was able to claim my weeks without any issues. The payment is now showing as processed. Thanks everyone for your help and advice!

This is such a relief to see your update! I'm actually going through the exact same thing right now - got the ID verification request yesterday out of nowhere after months of smooth claims. Your post helped me understand this might be more common than I thought. Quick question for anyone who's been through this - does the re-verification affect your benefit year end date at all, or does it stay the same? I'm worried this might somehow reset my claim timeline.

I've been following this thread as someone who went through the same thing a few months ago. One thing I'd add is to make sure you complete the ID verification during normal business hours (8 AM - 5 PM) if possible. I noticed that when I did it late at night, it took longer to process. Also, if you're using a mobile device, sometimes the ID.me process works better on desktop - I had issues with the photo upload quality on my phone. Just wanted to share what worked for me in case it helps others dealing with this frustrating situation!

I went through this exact same thing about 6 weeks ago and it was terrifying at first! Like others have mentioned, it seems to be triggered by various factors - in my case it was after I logged in from a different location while visiting family. The good news is that once you complete the re-verification, it usually processes pretty quickly. I did mine on a Tuesday morning and was able to claim by Thursday. One tip that really helped me: make sure all your documents are crystal clear when you upload them. I had to redo it once because my driver's license photo was slightly blurry. Also, don't panic if the system shows "pending" for a day or two - that's normal. The whole process is definitely frustrating but it's become more routine than we'd like to admit. Hang in there!

I'm dealing with this same issue right now and this thread has been incredibly helpful! Just got the ID verification request this morning after claiming for about 8 weeks without problems. Based on everyone's experiences here, it sounds like this is unfortunately becoming pretty common with the CONNECT system. I'm going to follow the advice about doing it during business hours on desktop with high-quality document scans. It's frustrating that we have to go through this again, but at least now I know what to expect. Thanks to everyone who shared their experiences - it really helps to know we're not alone in dealing with these system issues!

This thread has been so helpful! I'm a newcomer to unemployment benefits (just started my claim 3 weeks ago) and seeing this ID verification issue pop up has me worried it might happen to me too. Based on what everyone's shared, it sounds like this could potentially happen to anyone after a couple months on benefits. I'm going to screenshot all the great advice here about using desktop, business hours, high-quality scans, etc. just in case. It's reassuring to see that most people got it resolved within 1-2 days when they followed these tips. Thanks to everyone for sharing their experiences - it really helps those of us who are new to navigating this system!