Can't reach Florida Unemployment? Claimyr connects you to a live DEO agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the DEO
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the DEO drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
Join the conversation
Join the conversation
UPDATE: I finally got through to someone at DEO! Used Claimyr this morning and was connected to an agent within 20 minutes. The agent confirmed they received my identity documents but said they were "pending review" in the verification queue. She submitted an escalation request due to the length of time and my hardship situation. She said I should see movement on my account within 3-5 business days. Will update again once I know more. Thank you all for the helpful advice!
Great news! Make sure to keep checking your CONNECT inbox daily for any fact-finding notices. Sometimes after escalation, they'll send requests for additional information. The 3-5 day timeline is generally accurate for hardship escalations.
That's fantastic news! So glad Claimyr worked for you - I've been hesitant to try it but hearing your success story gives me hope. The fact that they could actually confirm your documents were received and submit an escalation is huge progress. Fingers crossed you get your account unlocked soon! Keep us posted on how it goes over the next few days.
This is such a relief to hear! I've been dealing with a similar situation - my account has been locked for 7 weeks now and I was starting to lose hope. Seeing that Claimyr actually worked for you and that you got confirmation your documents were received is really encouraging. I'm definitely going to try it today. Did the agent give you any reference number for the escalation? I want to make sure I ask for that when I get through. Thank you for sharing this update - it gives the rest of us stuck in this nightmare some hope!
Join the conversation
Congratulations on finally getting through! Your success story gives me hope. I've been dealing with a similar situation for about 6 weeks now - my claim has been stuck in "pending" status and every rep just tells me it's been escalated. I'm definitely going to try your approach tomorrow morning. Quick question - when you mentioned the expedited hardship review, did you have to provide any specific documentation or proof of hardship, or was the 3+ month wait time enough? Also, did the higher tier person you spoke with give you any kind of case number or reference for the resolution? Thanks for sharing what worked - this community is honestly more helpful than the actual DEO sometimes!
Great questions! For the expedited hardship review, I didn't need to provide any documentation upfront - the 3+ month wait was sufficient. The agent just asked me to confirm how long I'd been waiting and if I was experiencing financial hardship due to the delay (which obviously yes!). The higher tier person did give me a case resolution number - I'd recommend asking for one when you get transferred. It was something like "RES-2025-xxxxx" format. They said I could reference it if I needed to call back about the same issue. One more tip that helped - I kept detailed notes of every call (date, time, agent name/ID if they gave it) and mentioned this to the higher tier person. I think it showed I was serious and organized about tracking the problem, not just complaining randomly. Good luck tomorrow morning!
This thread is incredible - thank you everyone for the detailed advice! I'm in a very similar situation (2+ months waiting, multiple "escalations" that went nowhere) and I've been doing everything wrong apparently. I've been calling around noon and just asking for a supervisor without knowing about the tier system. No wonder I keep getting the runaround! I'm going to try the early morning call tomorrow with the specific language about "Tier 2 specialist callback" and expedited hardship review. One question - for those who've had success, did you mention this forum or where you learned about the tier system? I'm wondering if the agents react differently when they realize you know how their system actually works vs. just being another frustrated caller who doesn't understand the process. Also going to email that adjudication address tonight with all my documentation. After reading Liam's success story, I finally have hope this nightmare might end soon!
Join the conversation
I'm so sorry you're going through this nightmare. 8 months is absolutely unacceptable! I just went through something similar (6 months pending) and finally got resolution last month. Here's what worked for me: 1. I emailed my state representative's office with a detailed timeline of my case - they have a DEO liaison who can actually get answers 2. Filed a complaint with the DEO Inspector General (as someone mentioned above) - this seemed to trigger actual movement on my case 3. Called the legislative hotline at 850-487-1052 - it's a different number than the regular DEO line and I had better luck getting through The key is hitting them from multiple angles at once. Don't rely on just one method. My claim was stuck because of an "employer separation verification" issue that literally took one 10-minute phone call to resolve once I finally reached the right person. Also, document EVERYTHING - dates you called, emails sent, responses received. You'll need this timeline when you finally get through to someone. Hang in there - you WILL get your money, but you have to be relentless about pursuing it through these alternate channels.
Thank you so much for sharing your experience and those specific contact numbers! The legislative hotline number is new to me - I've been banging my head against the wall with the regular 1-800 number. It's encouraging to hear you got through after 6 months, gives me hope that 8 months isn't completely hopeless. I'm definitely going to try hitting them from all angles like you suggested. Did your state rep's office respond quickly when you first reached out to them?
I feel your pain so deeply - this system is absolutely broken and designed to exhaust people into giving up. 8 months is unconscionable, especially when you've done everything right on your end. Based on what others have shared here, I'd strongly recommend doing ALL of these immediately: 1. Contact your state rep AND senator (use myfloridahouse.gov to find them) - be specific about your timeline and financial hardship 2. File that Inspector General complaint - sounds like this creates real accountability 3. Try that legislative hotline number @Layla Sanders mentioned (850-487-1052) 4. Document everything with dates/times for when you finally get through The fact that you're approaching the one-year deadline that @Aaliyah Jackson mentioned makes this even more urgent. DEO is essentially stealing from you at this point - you've paid into this system and they're withholding what you're legally entitled to. Also consider that Claimyr service @Sasha Ivanov used if you have any funds available. It's infuriating that we have to pay a third party to access our own benefits, but if it works in 25 minutes vs. months of torture, it might be worth it. Don't give up! You've made it 8 months - you're stronger than their broken system. Keep us posted on what works!
This is such a comprehensive action plan - thank you @Hassan Khoury! I'm going to screenshot this and tackle each step systematically. It's actually reassuring to see so many people who've been through this nightmare and come out the other side. The one-year deadline thing is really scary though - I had no idea about that rule. Going to start making those calls first thing in the morning. Really appreciate everyone sharing their experiences and actual solutions instead of just sympathy. This community has been more helpful than 8 months of trying to deal with DEO directly!
Join the conversation
Congratulations on getting it resolved! Your experience really highlights how broken the DEO system is - the fact that you had to use multiple workarounds just to get a basic account issue fixed is ridiculous. But I'm glad the combination of contacting your state rep and using Claimyr worked out. For anyone else still struggling with this issue, it sounds like the key takeaway is that ID.me verification doesn't automatically unlock your CONNECT account - there's a separate "security flag" that DEO has to manually remove. This explains why so many people get stuck in limbo even after successful verification. Thanks for updating us with what worked - these success stories give the rest of us hope when dealing with this nightmare system!
This is so helpful to read! I'm dealing with the exact same issue right now - completed ID.me verification 5 days ago and my account is still locked. The "security flag" explanation makes total sense and explains why the automated system can't fix it. I'm going to try both the state representative route and Claimyr like you did. It's absolutely ridiculous that we have to jump through all these hoops just to access our own unemployment benefits, but at least now I know there's a path forward. Thanks for sharing your success story!
@Aisha Hussain So glad you got this resolved! Your post really helped me understand what I'm dealing with. I just completed my ID.me verification yesterday and sure enough, my CONNECT account is showing the same "locked for security reasons" message. Based on your success, I'm going to try both approaches - contacting my state rep AND using Claimyr. It's frustrating that we have to do all this extra work just to access benefits we're entitled to, but at least there's a proven path forward. Quick question for anyone who's been through this - about how long should I wait before trying these methods? I know Aisha said she waited a week, but I'm wondering if I should give it a few more days first or just start the process now since we know the "security flag" issue requires manual intervention anyway. Thanks everyone for sharing your experiences - this community is honestly more helpful than DEO's actual customer service!
@Kaiya Rivera I wouldn t'wait any longer if I were you! Based on what Aisha and others have shared, the security "flag issue" doesn t'resolve itself automatically - it requires manual intervention from a DEO agent. Since you already know your account is locked despite successful ID.me verification, you might as well start the process now rather than waste more days hoping it fixes itself. I d'suggest doing both approaches simultaneously like Aisha did - contact your state representative s'office today and also try the Claimyr service. That way you have multiple paths working for you at once. Time is money when it comes to unemployment benefits, and every day you wait is another day you can t'claim your weeks. The DEO system is clearly designed to make us jump through hoops, but at least this community has figured out the workarounds that actually work!
ShadowHunter
That's great news! This is a very common issue with ID.me verification - it shows complete on their end but doesn't properly transfer to the CONNECT system. For anyone else reading, always double-check that your verification status shows correctly in both systems. Glad you got it resolved!
0 coins
Isabella Santos
I'm so sorry you're going through this Omar - the stress and anxiety from these account locks is absolutely real and valid. I went through something similar last year and it nearly broke me mentally. The combination of financial stress and feeling completely powerless against this broken system is devastating. A few things that helped me beyond what others have mentioned: 1) File a complaint with the Florida Department of Economic Opportunity's Inspector General if you haven't already - sometimes this creates a paper trail that gets attention, and 2) Consider reaching out to local news stations. They love stories about CONNECT failures and sometimes media attention can expedite resolution. Also, please don't apologize for sounding "dramatic" - you're facing potential homelessness because of government incompetence. That's not dramatic, that's a legitimate crisis. Take care of your mental health during this process. Many community health centers offer sliding scale counseling if you need someone to talk to while fighting this battle. Hang in there - you've got some solid advice in this thread and you WILL get through this!
0 coins