Can't reach Florida Unemployment? Claimyr connects you to a live DEO agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the DEO
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the DEO drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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One time I got that error and then my whole account got locked for "verification issues" even though I'd already done ID.me. DEO is such a mess. Had to call like 50 times to get someone to help me. They seriously need to fix their systems!!
Same!!! My account got locked randomly last month after I got weird errors. The whole system is designed to make us give up I swear
Oh no, now I'm worried about my account getting locked too. I'll definitely keep an eye on my account status. Thanks for the warning.
Update: The DEO just added a banner on their website acknowledging the 403 errors with the Reemployment Help Center links in their emails. They're saying it should be resolved within 48 hours and that claims won't be negatively affected during this time. Work searches already submitted through CONNECT are still being properly recorded in their system.
That's great news! Thanks for the update. I'll just keep my documentation handy in case there are any issues, but it's good to know they're actively working on fixing it.
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Has anyone actually gotten through by calling at a specific time of day? I've heard early morning (right when they open) might work better? I'm dealing with a different issue but also can't reach anyone.
I tried calling at 7:29am (they open at 7:30am) and still got the same recording and hangup. Its like nobody actually works there!!!
I tried all different times for weeks before using Claimyr. The problem isn't just high call volume - they actually limit how many calls can even sit in the queue. So even if agents are available, the system hangs up once the queue limit is reached. Really frustrating system.
UPDATE: The DEO just released a new form specifically for 2020-2021 overpayment disputes where there's a 1099-G discrepancy. It's called the "Benefit Payment Reconciliation Request." You can find it under the "Forms and Publications" section of CONNECT. This form lets you specifically flag cases where your 1099-G doesn't match what you received. They implemented this in March 2025 because so many people were having this exact issue.
This is AMAZING news! Thank you so much for sharing this update. I just logged in and found the form. It specifically addresses my situation perfectly. I'm filling it out right now and uploading all my bank statements. I really appreciate everyone's help!
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UPDATE: For anyone who finds this thread later - the most common fact finding requests from DEO are for: 1. Employment verification (requiring paystubs, W2s, or employment letters) 2. Separation reason verification (requiring documentation about why you left your job) 3. Work search verification (requiring details about your job search activities) 4. Identity verification (requiring ID documents) 5. Availability for work verification (questioning if you're able and available to work) If you can't see the specific questions in CONNECT, the safest approach is to proactively upload documentation for each of these categories through the document upload section. Be sure to clearly label each document so the claims examiner knows what they're looking at. Also, be aware that some email notifications come from DoNotReply@deo.myflorida.com while others might come from a different DEO address. Always verify the sender is legitimate before responding to requests.
This is super helpful, thank you! I'll start gathering all these documents. The email did come from the DoNotReply address, so at least I know it's legitimate. I'll keep trying to reach someone for specifics, but this gives me somewhere to start.
UPDATE: I finally got through to DEO this morning! Turns out the fact finding was about my previous employer contesting my claim. The questions weren't showing up in CONNECT because of a system glitch. The rep manually added them to my account, and now I can see and respond to the questions. Thanks everyone for your help and suggestions!
Great news! Glad you got it resolved. Make sure you answer those questions thoroughly and provide any supporting documentation you might have about your separation. When an employer contests a claim, DEO looks very closely at the details.
Ugh classic DEO system glitch!! Glad u got it fixed!! 👍
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when i reaplied my new weekly amount dropped from $275 to $125 cuz i only had part time work for a few months. so be prepared for that if u didnt work much last year
Same thing happened to me! My benefit amount got cut in half after reapplying. System is so unfair.
Thank you everyone for all the helpful advice! I'm going to start my reapplication tomorrow and make sure all my work search records are organized. I'll make sure to keep claiming weeks while it processes. Hopefully it goes smoothly but based on all your experiences I'm prepared for it to take some time. Really appreciate all the information!
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Hey, just wanted to update everyone. I also had all my emails bouncing back last month. I tried the DEO.Escalations@deo.myflorida.com address mentioned above and it worked! Got a response within 3 days. The key seems to be putting your claimant ID in the subject line along with a very specific description of your issue. Also, I did try Claimyr when I was desperate to talk to someone (claimyr.com). It got me through to an actual human at DEO when I'd been trying for weeks on my own with no luck. The service basically navigates the phone system and gets you in the callback queue without having to deal with busy signals and disconnects. Their demo video explains it: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj The agent I spoke with was able to see that my employer had responded to the separation inquiry but it hadn't been processed yet. She flagged it for review and my adjudication was completed within a week after that call.
Thank you for sharing your success! I'm going to try both approaches. I just need to get this resolved before I get even further behind on bills.
UPDATE: You all are amazing! I tried emailing DEO.Escalations@deo.myflorida.com with my claim ID in the subject line like suggested. Got a response in 2 days saying they could see my employer hadn't responded to their inquiry about my separation reason. They sent another request to my employer and told me to check back in a week if nothing changes. I also used Claimyr to get through on the phone (after trying for weeks on my own with no luck). The agent confirmed what the email said and also added notes to my account about the layoff documentation I submitted. She said once my employer responds or the waiting period expires (10 business days), they should be able to process my adjudication. Thank you all for the help! I'll update again when this is finally resolved.
Great news! The DEO system is frustrating but sometimes just getting to the right person can make all the difference. Hoping your adjudication gets completed soon!
this is why i hate the DEO so much!!! why should it take all this effort just to get someone to look at your claim?? the whole system is designed to make people give up! glad you're making progress tho
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Great news about your appeal! Just a heads-up that it might take more than the promised 48 hours for the system to update after you submit the fact-finding. Mine took about 4 business days before the claim weeks button reappeared. If it doesn't show up by next week, don't panic - just call again (use Claimyr if regular phone lines aren't working) and ask them to check if the fact-finding was properly processed in the system.
Good to know! I'll try to be patient if it doesn't immediately appear. This whole system is so frustrating, but at least now I know what the actual problem is. I've submitted the fact-finding and now I'm just waiting.
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i had this happen and found out my bank account number had a typo in it so mony was going somewhere else. check ur payment info is correct in connect
Stuck in ID.me verification limbo for 11+ days - DEO impossible to reach by phone!
I'm at my wits end with this ID.me verification nightmare. Been waiting ELEVEN DAYS for them to verify my ID and I've uploaded literally everything they asked for - drivers license, passport, utility bills, you name it! My claim is just sitting there and I can't access my CONNECT account without completing this verification. I've called the DEO phone line over 250 times (not exaggerating, I counted on my call log) and either get disconnected or the automated message saying they're too busy. Does ANYONE have a direct number or email for an actual human being at the DEO? I have rent due next week and I'm seriously panicking. This system is completely broken!
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did u try using a different browser for id.me? sometimes it gets stuck when using chrome but works on firefox
I've been using Chrome... I'll try Firefox tonight. Thanks for the suggestion!
Just wanted to follow up and see if you had any luck with any of the suggestions? The ID.me verification is frustrating but usually does get resolved eventually. Let us know what worked for you so others can benefit!
Update: I tried that Claimyr service and actually got through to DEO this morning! The agent told me my ID.me verification was stuck because my married name is on my driver's license but I had applied with my maiden name (which is still on my social security card). She put notes in my file and submitted an override request. Also submitted the ID.me trouble ticket and they responded saying they'd escalate my case. Fingers crossed this gets resolved in the next couple days. Thanks everyone for your help!!
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I spent 2 weeks trying to call with NO LUCK WHATSOEVER. Then my friend told me to try again 4 minutes before they open (so 7:26am) and start hitting the options to get in queue exactly at 7:30. It worked!! Got through on my second try. The whole system is ridiculous though. Why don't they have a callback option like normal customer service?!
I tried the early morning trick too and it didn't work for me at all. Just got the same automated message and hangup. I think it's just random luck at this point. The whole system needs to be rebuilt from scratch.
Natalie Adams
Just checking back - did your payment go through yet? Sometimes the CONNECT system does maintenance on Wednesdays that delays processing for 24 hours too.
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Jordan Walker
•It just changed from "pending" to "processed" about an hour ago! What a relief. Should hit my account tomorrow if it follows the usual timeline. Thanks everyone for the help and suggestions. And you were right about the extra review for final payments!
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Mason Kaczka
hey guys i have a kinda related question - if I get a job but it doesn't start for 3 weeks do I still claim those weeks or does my claim end when I accept the offer even if I'm not getting paid yet??
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Elijah O'Reilly
•You should continue claiming weeks until you actually start working. Your eligibility is based on when you're earning wages, not when you accept an offer. Make sure to report the job offer in your work search activities, but keep claiming until your first day of work. Congratulations on the new job!
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Mason Kaczka
•thx! was worried id have to go 3 weeks with no income
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