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Update: I found my 1099-G online in CONNECT just like people suggested here. For anyone else looking, go to View and Maintain Account Information, then look for the 1099-G option in the dropdown menu. Thanks everyone for your help! Sending this info to my tax guy now.
Thanks for sharing! Just found mine too after reading this
Glad you were able to find yours online! This thread has been super helpful - I was in the same boat waiting for mine in the mail. Just want to add for anyone else reading this: when you're in CONNECT looking for the 1099-G, sometimes the page takes a while to load so don't give up if it seems slow. Also, make sure you have a PDF reader installed because it downloads as a PDF file. Mine showed the correct amount thankfully, but definitely good advice from others here to double-check against your own records before filing!
This is exactly what I needed to hear! I was getting frustrated because the page kept timing out when I tried to access it earlier. Just tried again and waited it out - finally got my 1099-G downloaded. You're right about double-checking the amounts too, especially after reading about all the errors people have been having with DEO's system. Thanks for the tip about the PDF reader!
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That's so helpful! I really appreciate you checking with your friend. I'll give it a couple more days and then try to get through to a DEO agent if I don't see the new determination. Thanks again for the specific info!
I went through this same transition about 6 months ago and it was definitely confusing at first. The key thing is to NOT stop claiming your weeks while waiting for the system to update - that was the mistake I almost made! Even if you don't see the new benefit determination in CONNECT yet, keep claiming as normal. In my case, it took about a week for the RA determination to show up in my account after I got the letter. Once it did appear, I had to click an "Accept" button in the Monetary Status section. The work search requirements do start immediately with RA benefits, so definitely start keeping detailed records of your 5 weekly job search activities now. My weekly benefit amount stayed the same when I transitioned, but I know that varies by person. If nothing shows up in your account by early next week, definitely call or visit CareerSource as others suggested.
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UPDATE: I tried the 833-352-7759 number this morning at exactly 7:30am, and after about 35 minutes on hold, I finally got through to someone! I asked specifically for the Benefits Payment Control unit for federal payment issues as suggested here. They transferred me, and I had to wait another 20 minutes, but finally spoke to someone who could actually help! They found that my federal payments were held up because of a "program integrity hold" that no one had ever told me about. Apparently, they needed additional verification of my employment history from 2024. I've now uploaded the documents they requested, and they said the federal payments should be processed within 5-7 business days. Thank you everyone for your suggestions! Will update again when/if I actually receive the payments.
That's great news! The "program integrity hold" is actually quite common with federal payment components. It's part of the enhanced verification measures implemented in late 2024. Make sure you follow up if you don't see the payments within 7 business days. Sometimes you need to call back and specifically request a "payment release review" after the documentation has been reviewed. Glad you made progress!
awesome! hope u get paid soon!!
Wow, this whole thread is so helpful! I'm dealing with the exact same issue - missing federal payments since February and getting nowhere with the regular DEO number. Going to try that 833-352-7759 number tomorrow morning at 7:30 sharp and specifically ask for Benefits Payment Control unit. @Tate Jensen - really hope your payments come through in the next few days! That "program integrity hold" thing is probably affecting more people than we realize. Did they give you any reference number for your case when you uploaded the employment verification documents? Might be good to have that handy when following up. Thanks everyone for sharing what actually worked - this is way more useful than anything on the official DEO website!
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my wife had the same thing happen got locked out for like 2 months. she kept calling that stupid number everyday and nothing. then she found out about the ID.me thing and did that and got an email saying she was verified but her account was still locked. she kept calling and finally got through to someone who told her she had to wait for a "determination letter" or something. took another 3 weeks but they finally unlocked it. whole system is a mess tbh
That's what I'm worried about - even after doing everything right, still getting stuck in their backlog. Did she do anything special to finally get through on the phone, or just keep trying the main number?
just kept calling that main 800 number like 15 times a day for weeks. she finally got through on a wednesday around 3:30. its just luck honestly
To provide an update for everyone in this thread: After following the advice here, I was able to get my account unlocked yesterday! What ultimately worked: 1. Called the 833-FL-APPLY number at exactly 8:30am with options 5-2-2 2. Got through after only 2 attempts (shocking!) 3. Spoke with a very helpful agent named Maria who verified all my documents were already in the system 4. She escalated my case to a supervisor for immediate review 5. Received an email about 4 hours later that my account was unlocked The agent confirmed they're dealing with a huge backlog of identity theft cases, and that cases often get stuck if you don't specifically ask for an escalation. She also mentioned they're prioritizing cases that are over 45 days old (mine was at 52 days). Thank you everyone for your help! Hope this works for others in the same situation.
This gives me hope! Thank you for coming back to update. I'm going to try calling that exact number with those options first thing tomorrow morning. My case is at 48 days now so hopefully that puts me in the priority queue. Did you have to provide any additional information when she escalated to the supervisor?
@Natasha Petrova thanks for sharing this update! It s'really encouraging to see someone actually get through the system. I m'at 7 weeks locked out now so definitely in that 45+ day priority range. Going to try calling that exact number sequence tomorrow morning. Quick question - when you talked to Maria, did you mention it was specifically due to identity theft or just say your account was locked? Want to make sure I frame it the right way when I finally get through.
Isabella Ferreira
you might wanna check ur way2go card balance if thats how u get paid sometimes they dont notify you when backdated payments go thru and the money just shows up
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Natasha Volkova
•I get direct deposit but good point - I should check my bank account too just in case!
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Jamal Harris
I'm in a very similar situation and this thread is incredibly helpful! Filed in late February but need to backdate to early January when I was actually laid off. Been waiting about 4 weeks now with just "pending" status. One thing I learned from my research is that Florida has a specific statute (Section 443.101) that allows backdating for up to 4 weeks if you can show good cause. Since you mentioned your employer told you to wait until severance ended, that should definitely qualify as "misinformation from employer" which is one of their accepted reasons. I'm planning to try the state representative route if I don't hear anything by week 6. Also going to start checking my CONNECT inbox daily for any fact-finding requests. Thanks everyone for sharing your experiences - it's reassuring to know others have gotten through this process successfully!
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Donna Cline
•Thanks for mentioning the specific statute! That's really helpful to know there's an actual law backing this up. I'm definitely going to reference Section 443.101 if I need to call them. The "misinformation from employer" angle seems like my strongest argument since my HR department specifically told me I couldn't file while receiving severance. Really hoping we both get our backdated weeks approved soon - the waiting is so stressful when you're behind on bills!
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