DEO CONNECT missing 'Claim Weeks' button despite active eligibility - locked weeks mystery

I had EXACTLY this issue back in January! The claim weeks button would show up sometimes and not others, totally random. Turns out there was a pending adjudication issue on my account that wasn't visible to me OR most of the regular reps! It was some employment history verification thing that got flagged in their system. The weeks get locked automatically when there's an unresolved issue, even if your claim shows 'Active'. You need to specifically ask to speak with a claims adjudicator or a supervisor when you call - the regular reps often can't see the underlying issues. Make sure to have your employment history, separation reason, and all your income documentation ready when you call. Good luck with your appeal - definitely mention this technical issue during your hearing!

omg the CONNECT system is sooooo glitchy!! i had a different issue where my whole account would crash whenever i tried to claim but same result - couldn't get my money!! so annoying!!

This is a known issue with the CONNECT system that DEO refuses to properly address. What's happening is that there's a background flag on your account - could be an identity verification issue, employment history discrepancy, or income verification problem. These flags don't always show up in the regular portal interface, but they trigger the system to hide the claim weeks button. Here's what you need to do: 1. In your appeal hearing, specifically ask the appeals referee to check your account for 'hidden adjudication issues' or 'system flags' - they have access to see this 2. Request that they document in your case file that you've been attempting to claim but the system functionality is preventing you 3. Ask them to manually release the locked weeks 4. Get the direct email of whoever handles your appeal and follow up after the hearing The regular customer service reps often don't have the system access or training to see these background flags. Only supervisors and adjudicators can see and fix them. I went through this exact nightmare for 11 weeks last year. Once they fixed the flag (was an employer response issue in my case), all my back weeks were suddenly available to claim.

I spent 4 months battling a similar issue with missing claim weeks buttons last year. Regular DEO phone reps are basically useless for this specific problem because they can only see the surface-level account info. I finally got it resolved by using Claimyr to get through to an actual adjudicator who could see the backend of my account. Regular DEO lines kept disconnecting me after 2+ hours of waiting, but Claimyr got me connected to a real person in under 20 minutes who actually had system access to fix the issue. The service was super easy to use - check out their demo video here: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj Once I got through to someone who actually knew what they were doing, they found there was a 'verification hold' on my account that was automatically locking my weeks. They removed it and I was able to claim all my back weeks the next day. Website is claimyr.com if you're interested.

I BET YOUR EMPLOYER IS FIGHTING YOUR CLAIM!!!! Mine did this to me and the weeks would disappear because there was an 'employer protest' flag on my account!!!! The DEO NEVER TELLS YOU about these things and just locks everything until it's resolved!!!! THE WHOLE SYSTEM IS RIGGED AGAINST US!!!!!

Just want to add that during your appeal hearing, make sure to specifically ask about any 'fact-finding questionnaires' that might be pending in the system. Sometimes the CONNECT system expects you to complete a fact-finding questionnaire, but the notification doesn't show up properly in your inbox or gets filtered out of your email. When there's an unanswered fact-finding, the system will often hide the claim weeks button until it's resolved. The annoying part is that you might not even know the questionnaire exists if the notification failed. The appeals referee can see if there are any pending fact-findings assigned to your account and can sometimes reset them so they appear properly in your portal. Good luck with your hearing!

anyone else think its crazy that we literally cant get our money because a button doesnt show up? like who designed this system lololol

UPDATE: Had my appeal hearing today and you guys were RIGHT! There was a hidden fact-finding questionnaire that never showed up in my inbox. Something about additional verification of my last employer's address (which is ridiculous since THEY have that information already). The appeals referee was actually really helpful and identified the exact issue within minutes. She reset the fact-finding so it now appears in my CONNECT inbox, and said once I complete it, the claim weeks button should reappear within 24-48 hours. Then I can claim all my back weeks! Will update again when I know if it worked. THANK YOU all for the advice!

Great news about your appeal! Just a heads-up that it might take more than the promised 48 hours for the system to update after you submit the fact-finding. Mine took about 4 business days before the claim weeks button reappeared. If it doesn't show up by next week, don't panic - just call again (use Claimyr if regular phone lines aren't working) and ask them to check if the fact-finding was properly processed in the system.

so did u get tha money yet? im having same problem w my account need to kno if this actually works