Email says I can claim weeks but CONNECT system not showing option - anyone else experiencing this?

DEO's email notifications and CONNECT system updates aren't always in sync. I've seen this happen several times. Try these steps: 1. Clear your browser cache and cookies 2. Try a different browser altogether 3. Wait 24 hours - sometimes the system takes time to update 4. Check if you're looking in the right place - the link should be under the "Weekly Benefit Details" section Also, make sure you're logging in on the correct day. Florida assigns claiming days based on the last digit of your SSN. If today isn't your assigned day, you won't see the option yet.

OMG THE SAME THING HAPPENED TO ME LAST WEEK!!! The email came but the claim button wasn't there. I freaked out thinking I did something wrong or missed my claiming window. I called DEO for 3 DAYS STRAIGHT with no answer. Then on the 4th day I logged in and suddenly the option was there! I think their system is just SUPER slow to update sometimes. So frustrating!!

I work with unemployment claimants regularly, and this is actually a common issue with the CONNECT system. What's likely happening is one of three things: 1. Your claim effective date means your first available week to claim hasn't actually been reached yet (despite the email) 2. There's a system lag between eligibility determination and the claiming function being activated 3. There might be a pending issue requiring adjudication before you can claim The fastest way to resolve this is speaking directly with a DEO agent who can see the backend of your claim. Unfortunately, as others mentioned, reaching them can be nearly impossible by normal methods.

had this happen 2 me twice! connect system is garbage tbh. give it till tomorrow, usually fixes itself

After dealing with similar DEO system issues for weeks, I finally tried Claimyr to get through to an actual DEO agent. It was the only thing that worked after days of busy signals and disconnects. The service connects you to a DEO rep who can check what's happening with your specific claim and fix these weird system issues. You can see how it works at https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj or go to claimyr.com. In my case, there was a flag on my account preventing the claim weeks button from appearing, and the agent removed it while I was on the phone.

Not to go off topic but this reminds me of when I applied last year and the system kept saying I had a fraud alert on my account for literally no reason. Took me calling my state representative to get it fixed! The DEO system is honestly from like 1995 or something. Good luck!

Just checking back - did any of the suggestions work for you? Sometimes the CONNECT system also goes through maintenance periods where certain features aren't available. They usually do this overnight but occasionally during daytime hours.

The exact same thing happened to me!!! The email comes WAY before the system actually updates. DEO's left hand doesn't know what the right is doing half the time. The most annoying part is you only have a limited window to claim your weeks, but then they don't even make the option available when they say it will be. Classic Florida unemployment problems lol.