DEO system glitch? Missing claim weeks after representative escalation - no progress in 2+ weeks

This happened to me last month! The CONNECT system has been super glitchy since they did that update in January. In my case, the weeks suddenly reappeared after 18 days (I was counting every single day). When you called, did the rep give you a confirmation number for the escalation? That's really important because if you call back, you can reference that number. Also, make sure to check your 'Determination, Pending Issues and Decision Summary' section - sometimes there's a hidden issue there that's blocking your weeks from showing up.

same thing happend to me. waited 3 weeks and nothing. had to call like 20 times before i got someone helpful

This is a pretty common technical issue with CONNECT, unfortunately. Here's what you need to do: 1. Call again, but specifically ask for a Tier 2 representative - the regular reps often don't have permission to fix these backend issues 2. Request an 'Account Audit' specifically - this forces them to review all your claims history 3. Get a confirmation/reference number for your case 4. Ask them to send you an email confirmation of the escalation 5. If you don't see the weeks appear within 7 days, call again with your reference number Also, document everything! Write down the date/time of your calls, representative names, and what they told you. This will be crucial if you need to file an appeal later for those missing weeks.

The EXACT same thing happened with my claim! I was missing 4 weeks that just vanished from my claim history. I tried calling for days but couldn't get through - constant busy signals and disconnects. I finally used Claimyr (claimyr.com) to get through to a DEO agent. They have this service where they call DEO for you and connect you when they reach a representative. Worked perfectly and saved me days of frustration. There's a video showing how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj The agent I spoke with said it was a known glitch in the system affecting multiple accounts. They had to manually restore my missing weeks and it took about 5 business days after that call for them to reappear. Definitely worth getting confirmation numbers for everything.

DEO IS THE WORST!!! I had weeks missing for over a MONTH before they fixed it!!! And guess what? No back pay for the delay THEY caused! The system is DESIGNED to make us give up. CONNECT more like DIS-CONNECT am I right?? 😡 Every time they do a system update they break something else. My neighbor works in IT and says their whole system is running on outdated technology from like 2013! Keep calling EVERY DAY until they fix it. That's the ONLY way to get anything done with these people!

when this happened to me it was because i had a pending issue that i didn't know about. check your inbox in connect for any fact finding questionnaires you might have missed. sometimes they don't send you an email notification when they add those.

Update us on what happens! I'm curious if the Tier 2 rep approach works for you. In my experience, every time I've had an issue with DEO, it's taken exactly 3 weeks for anything to get resolved - it's like they have some internal policy about how long to make us wait. Also, keep checking your inbox multiple times daily. Sometimes the system sends notifications at odd hours (like 2am) when they're doing maintenance.

One more important thing I forgot to mention - make sure you're still claiming your current weeks on schedule, even while waiting for the missing weeks to be restored. I've seen cases where people focus so much on the missing past weeks that they miss their current claiming window and lose even more weeks. The DEO system doesn't give any flexibility on claim deadlines, unfortunately.

did u try logging in with a different browser? sometimes chrome doesnt work right with connect but edge does

has anyone had any luck contacting their state representative about DEO issues? i heard they can sometimes help speed things up

the deo website says they have a backlog right now because of some technical update they did last month. maybe thats why its taking so long for everyone

UPDATE: I finally got through to DEO this morning! Had to call 14 times before I wasn't disconnected. The representative confirmed there was a system glitch that affected my account and several others. She said the missing weeks should reappear within 48-72 hours and gave me a confirmation number this time. She also added a note that I'm eligible for those weeks when they do appear. Fingers crossed this actually works! Thanks everyone for your advice - especially about asking for the Tier 2 rep and getting confirmation numbers.

That's fantastic news! 🎉 Really hoping those weeks show up for you in the next few days. Your experience is going to be super helpful for others dealing with this same issue. The fact that you had to call 14 times just to get through is absolutely ridiculous though - DEO really needs to fix their phone system along with all these technical glitches. Keep us posted on whether the weeks actually appear!