What does 'under investigation' status mean on DEO claim? Waiting 10 weeks with no updates

Mine was "under investigation" for 12 weeks before it finally got approved. Never got any explanation for why or what they were investigating. I think they just randomly flag accounts to check for fraud. The system is BROKEN!!! They don't care that people can't pay bills while they take their sweet time.

"Under investigation" typically means your claim was flagged for further review by a DEO adjudicator. This could be triggered by several things: income discrepancy, employment status questions, identity verification issues, or sometimes just random selection. When this happens, your claim enters the adjudication queue, which unfortunately is backed up right now. Try checking your Determination Letters section in CONNECT. Sometimes they'll post what issue they're investigating, which might give you some direction on what documents to prepare.

same boat here! week 8 of "under investigation" and its literally impossible to talk to anyone. good luck my friend

I went through this back in February. My claim was flagged for investigation because my former employer initially contested my claim (even though I was legitimately laid off). The problem is that DEO is severely understaffed in their adjudication department, so these investigations take FOREVER. The only way I finally got through was using Claimyr (claimyr.com) to connect with a live agent. It basically holds your place in line and calls you back when it's your turn instead of waiting on hold forever. They have a demo video that shows how it works here: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj Once I got through to someone, they told me exactly what was holding up my claim and what documents I needed to upload to resolve it. Within 2 weeks after that call, my payments started coming through including all the backpay.

my brothers friends cousin had this happen to him and it turned out his boss reported him for quitting when he was actually laid off!! you should double check that your employer didn't say something wrong

Just went through this! My claim was "under investigation" for 9 weeks. Turned out they needed proof of my identity AGAIN even though I already completed ID.me verification. The frustrating part was I had no idea what they needed until I finally got through to someone on the phone. Here's what worked for me: 1. Upload every relevant document you can think of to CONNECT (pay stubs, termination letter, ID documents) 2. Send a message through the CONNECT portal every 3 days asking for status update 3. Try calling right when they open at 7:30am (this never worked for me but some people say it helps) 4. Contact your state representative's office! This is what finally worked for me Hang in there! The system is incredibly frustrating but keep pushing and document everything.

u should check if u have any fact finding questionnaires to fill out in your connect inbox sometimes they hide in there

The most INFURIATING thing about DEO is that they'll put your claim "under investigation" without ever telling you WHAT they're investigating or WHAT you need to provide!!! Then when you finally reach someone (IF you ever do), they act like it's YOUR fault for not providing something they never asked for in the first place!!! ARRRRGGHHHH!!!

Here's an update on processing times based on what I've been seeing recently: - Regular investigations: 8-12 weeks - Employer disputes: 10-14 weeks - Identity verification issues: 4-6 weeks - Wage discrepancies: 6-8 weeks It's important to keep claiming your weeks throughout this process. If your claim is eventually approved, you'll receive all eligible back payments. If you've hit the 10-week mark, I strongly recommend reaching out to a DEO agent directly or contacting your state representative's office for assistance.

One more tip - when you do finally get to speak with someone at DEO, be sure to ask them to leave detailed notes in your file about what you discussed and any next steps. Then get the agent's name and ID number. This helps if you have to call back again and get a different person. It prevents you from getting conflicting information.

UPDATE: I finally got through to DEO this morning! Turns out my claim was flagged because my previous employer reported a slightly different end date than what I put on my application (off by just 3 days). The agent said this automatically triggered an investigation. She put notes in my file that this was a minor discrepancy and moved my claim to be reviewed by an adjudicator. Still no guarantee on timeline but at least I know what's happening now. Thanks everyone for your advice!