What does 'under investigation' status mean on DEO claim? Waiting 10 weeks with no updates

Mine was "under investigation" for 12 weeks before it finally got approved. Never got any explanation for why or what they were investigating. I think they just randomly flag accounts to check for fraud. The system is BROKEN!!! They don't care that people can't pay bills while they take their sweet time.

Under" investigation typically means your claim was flagged for further review by a DEO adjudicator. This could be triggered by several things: income discrepancy, employment status questions, identity verification issues, or sometimes just random selection. When this happens, your claim enters the adjudication queue, which unfortunately is backed up right now. Try checking your Determination Letters section in CONNECT. Sometimes'they ll post what issue'they re investigating, which might give you some direction on what documents toprepare.

same boat here! week 8 of "under investigation" and its literally impossible to talk to anyone. good luck my friend

I went through this back in February. My claim was flagged for investigation because my former employer initially contested my claim (even though I was legitimately laid off). The problem is that DEO is severely understaffed in their adjudication department, so these investigations take FOREVER. The only way I finally got through was using Claimyr (claimyr.com) to connect with a live agent. It basically holds your place in line and calls you back when it's your turn instead of waiting on hold forever. They have a demo video that shows how it works here: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj Once I got through to someone, they told me exactly what was holding up my claim and what documents I needed to upload to resolve it. Within 2 weeks after that call, my payments started coming through including all the backpay.

my brothers friends cousin had this happen to him and it turned out his boss reported him for quitting when he was actually laid off!! you should double check that your employer didn't say something wrong

Just went through this! My claim was "under investigation" for 9 weeks. Turned out they needed proof of my identity AGAIN even though I already completed ID.me verification. The frustrating part was I had no idea what they needed until I finally got through to someone on the phone. Here's what worked for me: 1. Upload every relevant document you can think of to CONNECT (pay stubs, termination letter, ID documents) 2. Send a message through the CONNECT portal every 3 days asking for status update 3. Try calling right when they open at 7:30am (this never worked for me but some people say it helps) 4. Contact your state representative's office! This is what finally worked for me Hang in there! The system is incredibly frustrating but keep pushing and document everything.

u should check if u have any fact finding questionnaires to fill out in your connect inbox sometimes they hide in there

The most INFURIATING thing about DEO is that they'll put your claim "under investigation" without ever telling you WHAT they're investigating or WHAT you need to provide!!! Then when you finally reach someone (IF you ever do), they act like it's YOUR fault for not providing something they never asked for in the first place!!! ARRRRGGHHHH!!!

Here's an update on processing times based on what I've been seeing recently: - Regular investigations: 8-12 weeks - Employer disputes: 10-14 weeks - Identity verification issues: 4-6 weeks - Wage discrepancies: 6-8 weeks It's important to keep claiming your weeks throughout this process. If your claim is eventually approved, you'll receive all eligible back payments. If you've hit the 10-week mark, I strongly recommend reaching out to a DEO agent directly or contacting your state representative's office for assistance.

One more tip - when you do finally get to speak with someone at DEO, be sure to ask them to leave detailed notes in your file about what you discussed and any next steps. Then get the agent's name and ID number. This helps if you have to call back again and get a different person. It prevents you from getting conflicting information.

UPDATE: I finally got through to DEO this morning! Turns out my claim was flagged because my previous employer reported a slightly different end date than what I put on my application (off by just 3 days). The agent said this automatically triggered an investigation. She put notes in my file that this was a minor discrepancy and moved my claim to be reviewed by an adjudicator. Still no guarantee on timeline but at least I know what's happening now. Thanks everyone for your advice!

I'm so glad you finally got through and found out what was causing the delay! It's absolutely ridiculous that a 3-day date discrepancy can trigger a 10+ week investigation - the system really needs to be fixed. At least now you can have some peace of mind knowing it wasn't anything serious on your end. Hopefully since it's just a clerical issue, the adjudicator will push it through quickly. Keep claiming your weeks in the meantime so you get all that back pay when it finally gets resolved. Thanks for updating us - it gives hope to others dealing with similar situations!

This is exactly what I went through last year! My claim was under investigation for 14 weeks because of a wage reporting discrepancy between my employer and what I put on my application. The worst part is they never send you any notification about what they're investigating or what documents might help speed things up. A few things that helped me: 1. Keep detailed records of every attempt to contact them (dates, times, what was said) 2. Upload any employment documentation you have to CONNECT even if they haven't specifically asked for it 3. File a complaint with your state representative - this actually got me a callback within 48 hours 4. Don't stop claiming your weeks! You'll get all the back pay once it's resolved The system is absolutely broken and designed to discourage people from collecting benefits they're entitled to. But hang in there - persistence really does pay off. Once mine was approved, I got 14 weeks of back pay deposited in one lump sum. Keep fighting!

I'm currently going through this exact same situation - 7 weeks "under investigation" with absolutely zero communication from DEO about what they're actually investigating. It's incredibly frustrating to see people having to wait 10+ weeks for something as simple as a date discrepancy! Based on what I'm reading here, it sounds like the key is actually getting through to a live person to find out what's causing the hold-up. I'm going to try that Claimyr service someone mentioned and also reach out to my state representative's office. This system is completely broken - people shouldn't have to become detectives just to find out why their legitimate benefits are being withheld. Thanks to everyone sharing their experiences and timelines. It helps to know we're not alone in this mess, even though it's infuriating that so many people are going through the same thing.

I'm in week 6 of "under investigation" status and this thread has been incredibly helpful! Reading everyone's experiences, it seems like the key is really just getting through to someone to find out what specific issue is causing the delay. The fact that Miguel's 10+ week investigation was triggered by just a 3-day date discrepancy is both relieving (not a serious issue) and infuriating (completely disproportionate response from DEO). I'm going to try the Claimyr service and also contact my state representative's office based on the success stories here. It's absolutely unacceptable that we have to become our own advocates and detectives just to access benefits we're legally entitled to. The lack of communication from DEO is the worst part - if they would just tell us what they need upfront, most of these issues could probably be resolved in days instead of months. Thanks to everyone for sharing their timelines and strategies. It gives me hope that persistence will eventually pay off, even though the system is clearly designed to discourage people from collecting what they've earned.

I'm dealing with this exact same situation right now - been "under investigation" for 5 weeks with absolutely no explanation from DEO about what they're even investigating. Reading through everyone's experiences here is both helpful and incredibly frustrating. It's mind-blowing that Miguel's claim was held up for 10+ weeks over a simple 3-day date discrepancy! Based on what I'm seeing in this thread, it seems like the most important thing is actually getting through to a live agent to find out what specific issue triggered the investigation. I'm definitely going to try that Claimyr service that Yara mentioned - seems like several people have had success with it. Also planning to contact my state representative's office since multiple people here said that actually got them callbacks. The complete lack of communication from DEO is what makes this so stressful. If they would just send an email saying "we need to verify X" or "your employer reported Y differently," most of these issues could probably be resolved quickly instead of dragging on for months. It's clear the system is designed to discourage people from collecting benefits they're legally entitled to. Thanks everyone for sharing your timelines and strategies - it gives me hope that persistence will eventually pay off, even though this whole process is absolutely broken.

I'm currently in week 4 of "under investigation" status and this thread has been incredibly eye-opening! Miguel, I'm so glad you finally got through and found out it was just a 3-day date discrepancy - what a relief that it wasn't anything serious, but also infuriating that such a minor issue caused months of stress and financial hardship. Reading everyone's experiences here, it's clear that the biggest problem is DEO's complete lack of communication. They put claims under investigation without telling people what they're investigating or what documents might help resolve things faster. It's like they want people to give up and stop claiming benefits they're legally entitled to. Based on all the advice in this thread, I'm going to: 1. Try the Claimyr service to actually get through to a live agent 2. Contact my state representative's office 3. Upload any employment documents I have to CONNECT 4. Keep detailed records of all contact attempts For anyone else stuck in this situation - don't give up! The pattern I'm seeing here is that once people find out the specific issue causing the investigation, things tend to move much faster. The system is broken but persistence does pay off eventually. Thanks to everyone for sharing your timelines and strategies - it gives hope to those of us still waiting!

I'm currently dealing with this nightmare too - week 3 of "under investigation" with absolutely zero communication from DEO. Miguel, thank you so much for updating us about your situation! It's both a huge relief that yours turned out to be just a minor date discrepancy and completely infuriating that they put you through 10+ weeks of financial stress over something so trivial. This thread has been incredibly helpful in showing me I'm not alone and giving me a clear action plan. Based on everyone's experiences here, I'm going to: 1. Try the Claimyr service that Yara recommended - seems like that's been the most effective way to actually reach a human 2. Contact my state representative's office since multiple people said that got them callbacks within days 3. Upload every employment document I can think of to CONNECT 4. Keep claiming my weeks no matter how long this drags on The complete lack of transparency from DEO is what makes this so stressful. If they would just send one email saying "we're investigating X issue and need Y documents," most of these cases could probably be resolved in days instead of months. It's clear the system is designed to wear people down until they give up on benefits they're legally entitled to. For anyone else stuck in investigation limbo - don't give up! This thread shows that persistence eventually pays off, even though the process is absolutely broken. I'll update here once I make progress. Thanks everyone for sharing your experiences and advice!

I'm in week 8 of "under investigation" and this thread has been such a godsend! Miguel, huge congrats on finally getting through and finding out it was just a 3-day date issue - what a mix of relief and rage that must have been! Reading everyone's experiences here, I'm struck by how the system seems almost deliberately designed to exhaust people into giving up. The fact that so many legitimate claims get flagged over minor clerical errors, then people wait months with zero communication, is just cruel. I've been trying the regular DEO phone line for weeks with no success, so I'm definitely going to try Claimyr based on all the positive experiences shared here. Also planning to contact my state rep's office - the 48-hour callback stories are really encouraging. One thing I've started doing is documenting everything in a spreadsheet (dates I called, how long I waited, what happened) in case I need to escalate this further. The lack of transparency is the most frustrating part - just tell us what you need and we'll provide it! Thanks to everyone for sharing your timelines and strategies. It's both comforting and infuriating to know how common this issue is. Will definitely update here once I make progress. Stay strong everyone - this thread proves persistence eventually pays off even though the system is absolutely broken!

I'm in week 12 of "under investigation" and honestly this thread is giving me life right now! Miguel, SO glad you finally got answers - a 3-day date discrepancy causing 10+ weeks of investigation is absolutely insane but at least it wasn't anything serious on your end. I've been documenting everything like Dylan suggested and it's wild how many attempts it takes just to reach a human. Finally got through using Claimyr last week (took 3 tries but it worked!) and found out my claim was flagged because my employer reported I was "terminated" instead of "laid off" - even though I have my layoff notice in writing! The agent said it should be resolved within 2-3 weeks now that she's added notes to my file. For anyone still waiting - keep claiming your weeks and don't give up! The backpay is real once this gets sorted out. Also highly recommend the state rep route if you're past 8 weeks. Mine actually called me back the same day I contacted their office. This system is completely broken but this community has been my lifeline through the stress!

I'm currently in week 9 of "under investigation" and this entire thread has been incredibly helpful and validating! Miguel, congratulations on finally getting through and discovering it was just a 3-day date discrepancy - that must have been such a relief mixed with complete frustration at how ridiculous the whole situation is. Reading everyone's experiences, I'm amazed at how common these investigations are and how they're often triggered by the most minor clerical issues. KaiEsmeralda's situation with employer reporting "terminated" vs "laid off" despite having written layoff documentation is exactly the kind of bureaucratic nightmare that shows how broken this system really is. Based on all the advice here, I'm planning to: 1. Try Claimyr this week since multiple people have had success reaching agents that way 2. Contact my state representative's office - the same-day callback stories are really encouraging 3. Keep documenting every contact attempt like Dylan suggested 4. Upload any additional employment documents I have to CONNECT The lack of communication from DEO is truly the worst part of this whole process. If they would just send one email explaining what triggered the investigation and what documents might help, most of these issues could probably be resolved in days instead of months. It's clear the system is designed to discourage people from collecting benefits they've rightfully earned. Thanks to everyone for sharing your timelines, strategies, and updates. Knowing we're not alone in this fight makes it a little easier to keep pushing forward. I'll update here once I make progress!

I'm in week 6 of "under investigation" status and this thread has been absolutely invaluable! Miguel, I'm so relieved for you that it turned out to be just a 3-day date discrepancy, but honestly furious on your behalf that DEO put you through 10+ weeks of financial stress over something so minor. What really strikes me reading through everyone's experiences is how this seems to be a systematic issue - legitimate claims getting flagged for the tiniest discrepancies, then months of silence while people struggle to pay bills. KaiEsmeralda's situation with "terminated" vs "laid off" despite having written proof is another perfect example of how broken this system is. I've been trying to call DEO for weeks with zero success, so I'm definitely going to try Claimyr based on all the positive experiences shared here. The state representative route also sounds incredibly promising - multiple people getting callbacks within 48 hours is amazing compared to the endless hold times with DEO directly. One thing I'm wondering - for those who eventually got their claims approved after investigation, did you notice any pattern in timing? Like does it tend to happen at the beginning/middle/end of the month, or is it completely random? Just trying to figure out if there's any predictability to when adjudicators actually review cases. Thanks to everyone for sharing your timelines and strategies. This community has been a lifeline during what feels like an impossible situation!