DEO 'pending issue' for 8 weeks despite escalation - no payments and zero updates!

Same thing happened to me in January!! Took 11 weeks total for my 'pending issue' to resolve and I only got movement when my state rep got involved. The escalation promise is total BS - they told me the same thing THREE TIMES and nothing ever happened. Email your state representative with your claimant ID and contact info, they have special liaisons to DEO who can actually get things done. Don't wait any longer!!!

I work at CareerSource and see this all the time. The 'escalation' is real but severely backlogged. Here's what's happening: Your claim likely has an adjudication flag that requires manual review by a specialist. Right now, those specialists have thousands of cases and they process them in order received (with some exceptions). A few recommendations: 1. Keep claiming your weeks without fail (seems like you're doing this) 2. Check your CONNECT inbox daily for any fact-finding questionnaires 3. Make sure your ID.me verification is complete 4. Try calling again but specifically ask what the pending issue IS - they can see this in their system Knowing the specific issue might help you resolve it faster. Some issues (like employment verification) can be handled by regular agents while others (like separation issues) require adjudication.

omg the deo is such garbage!!! i had a pending issue for 3 months!!!! THREE!!! all because my former employer disputed something that wasnt even true. meanwhile bills piling up and they dont care at all. system is designed to frustrate us into giving up

Try Claimyr if you need to get through to a DEO agent again. I was in the same situation last month with pending issues for weeks and couldn't get through on the phone. Claimyr got me connected to an agent in about 20 minutes when I'd been trying for days on my own. They have a video demo at https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj that shows how it works. The agent I spoke with was actually able to fix my specific pending issue on the spot once I got through.

I had a similar pending issue that lasted 9 weeks. Turns out there was an income verification problem they never bothered to tell me about! Here's what finally worked for me: 1. Called at exactly 7:30am when they open (used my husband's phone too so I had 2 chances to get through) 2. Asked specifically for a tier 2 representative 3. Had them check what the specific pending issue was 4. Asked them to notate in my file that I had called multiple times 5. Requested supervisor escalation with a 72-hour callback Got payment 4 days later. Be VERY specific about requesting that 72-hour supervisory callback - it's an actual process they have but won't offer unless you specifically ask for it by name.

ive been on floirda unemployment 3 times and something similar hapened to me each time lol... DEO is literally the worst agency in FL and thats saying something... one time i had pending issue for 2.5 months and when they FINALLY fixed it the lady was like 'oh this shouldnt have even been flagged' BUT I STILL HAD TO WAIT ALL THAT TIME!!!!

I want to clarify something important for everyone here - there are different TYPES of pending issues, and they have different resolution processes: 1. **Monetary issues**: Related to your wage determination, base period, etc. 2. **Non-monetary issues**: Including separation reason, availability, work search 3. **Identity verification issues**: Related to ID.me and fraud prevention 4. **Technical issues**: System flags and glitches that don't reflect actual problems Each has a different department handling it. That's why it's CRUCIAL to find out specifically what type of pending issue you have. Just knowing it's "pending" isn't enough information to determine the right course of action. When you call, ask them to tell you the exact issue code or type listed in the system.

Update: I finally got through to DEO this morning (called right at 7:30am and waited 45 mins). The rep told me my pending issue is a 'wage verification' problem because my previous employer reported different quarterly wages than what I claimed. They said this requires adjudication but she marked it for 'expedited review' since it's been pending so long. She said to expect 7-10 more business days. I'm not holding my breath based on everyone's experiences here, but at least I know what the issue is now. Will try the 72-hour supervisory review request too if nothing happens in a week. Thanks for all the advice everyone!