DEO claims stuck without adjudicator since November - promised assignment 2 weeks ago but still nothing

This happened to me last month! After calling 47 times (literally counted), I learned my claim was marked as 'pending adjudication' but wasn't actually assigned to a real person. The agent I finally spoke with was shocked it had been sitting there for so long. They promised a 7-day resolution too but mine took 23 days after that call to finally process. The system is completely broken - they claim they're handling cases in order but clearly aren't. Keep calling every single day, especially right when they open. That's the only way to get movement.

have u done the id.me thing? my nephew had same issue and it turned out he didnt do the verification thing right. his sat for like 3 months before someone told him

The DEO's internal workflow is a mess right now. I went through something similar in December/January. What helped me was: 1) Call your state representative's office and ask for help with your DEO claim - they have special contacts, 2) Send a detailed email to DEO.Urgent@deo.myflorida.com with your claimant ID, last 4 of SSN, and timeline of your case, 3) When calling DEO, specifically ask for a 'supervisor callback' - regular agents often make promises they can't keep. Adjudication is taking 45-60+ days for many people right now, and that only starts once you're actually assigned to an adjudicator. If your claim involves separation issues or income verification, it takes even longer.

I kno this sounds crazy but have u tried calling right at 7:29am? Thats 1 minute before they officially open and sometimes u can get in the queue before everyone else. Worked for me twice!! Also make sure ur claim says 'active' not 'pending-inactive' because inactive claims don't get processed NO MATTER WHAT the DEO people say!!!!!

After dealing with similar frustrations trying to reach DEO for weeks, I tried a service called Claimyr that actually worked for me. They have a system that holds your place in the phone queue and calls you when an agent is available. Saved me from the endless redial nightmare. Their demo video at https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj shows how it works. I was skeptical but it got me through to a real person who was able to escalate my issue.

THE DEO IS DELIBERATELY SLOW-WALKING CLAIMS!!!! Been dealing with them for 3 years and its ALWAYS the same excuse about 'adjudication' and 'we'll call you back' and NOTHING EVER HAPPENS. They hope you'll get tired and give up or find a job so they don't have to pay you. My advice - DOCUMENT EVERYTHING. Every call, every promise, every name. Then when you finally get your benefits (IF you do), file a complaint with the DOL about how long it took. It's the only way the system will change.

One more important thing - make sure you're continuing to claim your weeks even while waiting for adjudication. I've seen too many people wait for adjudication to complete only to find out they missed claiming periods and lost potential benefits. The DEO won't remind you to do this.

Quick update on my situation - I finally got through to DEO using the Claimyr service I mentioned. The agent confirmed my claim was assigned to an adjudicator, but said the estimated time to complete review is currently 14-21 business days from assignment date. She also said escalating to a supervisor wouldn't speed things up because they're processing in batches by assignment date. Hope this helps give you a realistic timeline.

Has anyone tried the Florida Senate office for help with DEO issues? My coworker said they resolved her 3-month stuck claim in less than a week after she contacted her state senator's office. Might be worth a shot if the state rep doesn't help.

Update: I tried calling at 7:29am today and actually got through after being on hold for about 45 minutes! The agent confirmed my claim WAS assigned to an adjudicator on February 1st, but said they're currently working on claims from mid-January. She estimated it would be another 2-3 weeks before mine is reviewed. I also emailed the urgent address and plan to contact my state rep tomorrow. Thanks everyone for your advice - at least I have some actual information now instead of being completely in the dark.