DEO adjudication delay after fact finding completed - waiting 8 weeks with no payment

Unfortunately this is pretty common right now. My adjudication took 11 weeks to complete AFTER fact finding. The system says 'fact finding complete' but that just means they collected all the information - they still have to make a determination. DEO has a major backlog and they don't process claims in order received. Some issues get prioritized based on complexity or staff availability. You're probably in the queue but no way to know where.

mine took 5 weeks after fact finding, friend waited 9 weeks. its random and depends who gets assigned ur case. keep claiming weeks tho!!! dont miss any or u might lose those payments

The trick to getting through to DEO is using Claimyr. I was in the same situation - fact finding done but stuck in adjudication for 7 weeks with no money coming in. I tried calling DEO directly for two weeks with no luck. Then I found this service at claimyr.com that gets you through to a DEO agent usually within an hour. They have a video showing how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj When I finally got through, the agent told me my claim had a simple flag that needed manual review. She removed it on the spot and my payment was processed within 48 hours. Sometimes you just need to get a human on your case.

i had a similar issue last year where my claim said fact finding done but nothing happend for like 2 months. turned out there was a issue with my former employer contesting someting?? when i finally got through on the fone the lady said theyd been waiting for more info but never contacted me about it!!! try calling right when they open at 7:30am thats how i got thru

THE DEO IS COMPLETE GARBAGE!!! They're DELIBERATELY making the process difficult hoping people will give up. I waited 13 WEEKS after fact finding last year and when I FINALLY got someone on the phone they fixed my issue in LITERALLY 5 MINUTES!!! It was just sitting there waiting for someone to click a button!! They're understaffed on purpose because the state doesn't want to pay out benefits. Keep calling and DOCUMENT EVERYTHING because if they try to deny you for "not being available" you'll need proof you were trying to resolve this!!! KEEP ALL EMAILS AND SCREENSHOTS!!

Have you tried submitting a message through your CONNECT inbox? Sometimes that works better than calling. Click on "I need assistance with my claim" in the dropdown menu. Be specific about the fact finding being complete and how long you've been waiting. Include your contact info and ask for a call back. It took about a week but I actually got a call back from a real person who helped me.

I was in almost the exact same situation in January. Fact finding completed but stuck in adjudication for 9 weeks total. Here's what finally worked for me: 1. Make sure you're completing your work search requirements EVERY week even though it feels pointless 2. Send a detailed message through CONNECT explaining how long you've been waiting and request escalation to a supervisor 3. Contact your state representative's office - this was what actually got mine moving 4. If you can get through to DEO, ask specifically for a "time sensitive escalation" due to financial hardship My theory is that claims get stuck in digital queues and sometimes need manual intervention to move them forward. Once I got my state rep involved, my claim was approved within 4 days and I received all back payments. Don't give up! The system is frustrating but persistence pays off.

Just a heads-up - if your adjudication is related to job separation (quit or fired), those typically take longer than other issues. If it's something simpler like wage verification or availability questions, those usually move faster. Do you know what type of issue they're adjudicating?

UPDATE: I took everyone's advice and tried multiple approaches simultaneously. I messaged through CONNECT with an urgent subject line, started contacting my state rep, AND tried that Claimyr service someone mentioned. The Claimyr thing actually worked - got me through to a DEO agent in about 30 minutes! Turns out there was a simple flag on my account because my employer reported my last day as 1/15/25 but I put 1/14/25 (I thought my last day was when I was told about the layoff, not my final physical day). The agent fixed it immediately and said my payments should process in 24-48 hours. She also said without the call, this could have sat in the queue for "several more weeks" because they're so backed up. Will update again when/if I actually see the money. Thanks everyone for the help!

FINAL UPDATE: Money hit my account this morning! All 8 weeks of back pay came through at once. Such a relief. For anyone else stuck in adjudication - don't give up, and definitely find a way to speak with a real person at DEO. Thanks again for all the advice!

Wow, what a journey but so glad you got it resolved! Your experience really shows how broken the system is - an 8-week delay over a ONE DAY discrepancy in dates is absolutely ridiculous. The fact that it took a paid service to get through to someone who could fix it in minutes is infuriating. Thanks for sharing the detailed updates though - this thread will definitely help others who are stuck in the same situation. The key takeaway seems to be that you HAVE to get a human on the phone somehow, whether it's through that Claimyr service, your state rep, or just persistence with the regular DEO line. Congrats on finally getting your money!