DEO ignoring my claim for 8 weeks - contacted my rep but still no response!

I was in your exact situation last month. My claim was stuck for 6 weeks and it felt like I was invisible to DEO. What finally worked for me was using a service called Claimyr. It's basically a system that holds your place in the DEO phone queue and calls you back when they get an agent on the line. I was skeptical at first but got desperate enough to try it. The video demo convinced me: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj. Within a day I was actually talking to a real DEO agent who could see that my adjudication was for 'voluntary quit' even though I was laid off! She escalated it to a supervisor and my payments were approved 3 days later. Might be worth checking out their site (claimyr.com).

DEO is the WORST!!! Been there done that got the t-shirt. They don't care AT ALL about us regular people. I waited 12 weeks last year and ended up having to take a minimum wage job cause my savings ran out. Then guess what? They finally approved me AFTER I found work and tried to disqualify me for 'not being available for work' when I reported my new hours. THE SYSTEM IS RIGGED!!!!

have you tried calling right at 7:30am when they first open? thats how i got through once. but the lady couldnt even help me she just said to wait for adjudication to finish and there was nothing she could do to speed it up lol

A few important points that might help: 1) Adjudication delays are frustrating but normal right now. DEO is severely understaffed in their adjudication department. Most claims with issues are taking 6-10 weeks to resolve. 2) When you contacted your representative, did you include your full name, claimant ID, last 4 of SSN, date of birth, and a clear description of your issue? If not, their staff can't do much to help. Email them again with this information. 3) Do you know what the specific issue requiring adjudication is? Look at your "Determination, Pending Issues and Decision Summary" page in CONNECT. The specific issue matters because some take longer than others. 4) Keep claiming your weeks on time even while waiting for adjudication. If you miss claiming weeks, you could lose eligibility for those payments even if your issue gets resolved. 5) Make sure you're completing and reporting 5 work searches each week unless you have a specific exemption. Hang in there - it's frustrating but most claims do eventually get resolved.

I went through something similar back in January with my claim. "Discharge - Misconduct" is actually one of the slower adjudication types because they have to contact your former employer and get their side before making a determination. In my case, my former employer didn't respond to DEO's inquiries for weeks, which prolonged everything. Since you have documentation showing you were laid off, make sure you've uploaded that termination letter to your CONNECT account under "Document Upload Services." Also, when you finally get through to someone, mention you have this documentation specifically. I know it feels like no one cares, but there are actually some good people working at DEO - they're just completely overwhelmed. Keep trying different contact methods. What worked for me was going in person to my local CareerSource office - they have direct lines to DEO that can sometimes help escalate issues.

This happened to my cousin too lol. He waited like forever and then boom one day all the money showed up in his account. Hang in there buddy

Had same issue with the "Discharge - Misconduct" hold on my account. It's because your employer likely reported a different reason for separation than you did. In my case, I had to wait for a phone interview with an adjudicator, which wasn't scheduled until week 7. After the interview where I explained my situation and provided my documentation, it was resolved in about 4 days and I received all my back payments. One thing I learned - there's actually a separate adjudication phone number that's different from the main DEO line: (321) 754-9289. Sometimes you can get through there when the main line is jammed. If you can reach an adjudicator directly, they can often help or at least tell you where your claim stands in the process.

@original poster - to answer your question from earlier, yes, they resolved my issue on the first call through Claimyr. The key was that I finally got to speak with an actual adjudicator rather than a general customer service rep. The adjudicator could see all the notes on my file and noticed my employer hadn't responded to their inquiry (which was holding everything up). She was able to proceed with just my documentation since the employer missed their deadline to respond. By the way, the misconduct issue is exactly what I had too - seems like a common problem when companies do layoffs but don't communicate properly with DEO.

just so you know representative offices are slammed with DEO cases right now my girlfriends sister works for a state rep and they get like 50+ unemployment emails every single day so it might take them awhile to get to yours