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Chloe Green
That's such great news that you got it resolved so quickly! I'm dealing with a similar situation right now - accidentally clicked the wrong box on my certification yesterday. Your post gives me hope that DEO will be understanding when I call them. Did the agent ask you for any specific documentation of your job searches, or was it enough to just verbally explain what you had done that week? I have screenshots of my applications but wasn't sure if I'd need to email them or anything. Thanks for sharing your experience!
@Chloe Green I had a very similar experience to what Paloma described! The DEO agent I spoke with was mainly interested in the basic details - company names, dates, and application methods. They didn t'require me to submit any documentation during the call, but having those screenshots saved definitely made me feel more confident when explaining my activities. One tip: write down all your job search details before calling so you don t'get flustered trying to remember everything on the spot. The agent was actually pretty efficient once I had all the info ready. Definitely call ASAP though - they mentioned that the sooner you report the error, the easier it is for them to make the correction without delaying your payment too much.
AstroAce
•@Chloe Green Just wanted to add that I went through the exact same thing a few months ago! The DEO agent was really professional and understanding about the mistake. Like others mentioned, they just needed the basic info verbally - no need to email screenshots during the call. But definitely keep those screenshots for your own records since they re'doing more audits now. One thing that helped me was calling first thing in the morning around (8 AM -) seemed like the wait times were shorter then. Also, don t'panic if your payment gets delayed a few days - mine was only delayed 3 days and processed normally after that. You ve'got this!
Just went through this exact same situation last month! I accidentally clicked "no" on work search and panicked. Called DEO the next morning and got through after about 45 minutes on hold. The agent was super helpful - she added my job search activities to my claim and only delayed my payment by 2 days. Pro tip: have all your details ready before calling (company names, dates, how you applied). Also learned the hard way that Florida requires 5 work search activities per week, not just 3-4 like I was doing. Now I keep a detailed spreadsheet of everything just to be safe. Don't stress too much - honest mistakes happen and they can usually fix it if you call quickly!
Kelsey Chin
•This is so reassuring to hear! I'm actually in the middle of dealing with this same issue right now and was really worried about potential delays or complications. Your experience gives me hope that DEO will be understanding. I've been keeping better records since reading this thread, but I'm still nervous about the call. Did the agent ask you to verify any specific details about your job applications, or was it pretty straightforward once you explained the mistake? Also, good point about the 5 work search requirement - I had no idea it was that many per week!
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Aidan Percy
I'm going through this exact nightmare too! Been calling for 3 weeks with zero success on that main line. This thread has been absolutely invaluable - I had no idea about all these alternative strategies and numbers. Based on everyone's experiences here, I'm going to try a comprehensive approach tomorrow: 1. Technical support line (833-352-7759) at exactly 7:30 AM 2. Reemployment Assistance line (1-800-204-2418) as backup 3. Contact my local CareerSource office 4. Reach out to my state representative's office After reading through these comments, I also checked my CONNECT account and discovered my payment method somehow switched to Way2Go card without notification - I never received any card either! That's probably exactly where my missing payments went. It's frustrating that we have to crowdsource solutions to get basic services we're entitled to, but this community is amazing. DEO's system is clearly designed to wear us down, but threads like this give us the tools to fight back effectively. I'll definitely report back with my results tomorrow to help keep building this knowledge base. Thank you everyone for sharing your strategies and experiences - we shouldn't have to figure this out alone but at least we're helping each other through it!
Aidan, you're definitely taking the right approach with that comprehensive strategy! It's amazing how much we've all learned from each other in this thread that DEO never bothered to tell us. The fact that your payment method also switched to Way2Go without notification just proves how widespread this issue is - it can't be a coincidence that it's happening to so many people. I'm really encouraged by all the success stories people have shared with these alternative numbers and approaches. It gives me hope that we can actually break through this wall if we're persistent and strategic about it. The 7:30 AM timing seems to be crucial based on multiple people's experiences. Your plan to hit it from multiple angles simultaneously is smart - don't put all your eggs in one basket with this broken system. Having CareerSource and your state rep as backup options could make all the difference. I'm planning to try similar strategies and I'm feeling more confident than I have in weeks thanks to everyone's shared knowledge here. We're literally creating the resource guide that DEO should have provided but never did! Please definitely update us tomorrow with your results - even if not everything works, the data will help the next person dealing with this nightmare. We've all got each other's backs in this fight against the broken system!
Lucas Adams
I'm dealing with this exact same nightmare right now! Been trying to get through for almost 3 weeks and that main 1-833-FL-APPLY line is absolutely useless - just hangs up immediately every single time. Reading through all these responses has been a huge eye-opener. I had no idea about the technical support line (833-352-7759) or the Reemployment Assistance line (1-800-204-2418). I've been wasting so much time calling the same dead-end number over and over. The CareerSource suggestion is brilliant too - there's one about 20 minutes from me that I never thought to contact. And the state representative idea makes total sense since they probably have direct connections to cut through the red tape. I just checked my CONNECT account after reading about everyone's Way2Go card issues and sure enough - my payment method somehow got switched back even though I definitely set up direct deposit. Never received any card in the mail either, so that's probably exactly where my missing payments went. Tomorrow I'm going to try the multi-pronged approach: technical support line at 7:30 AM sharp, then work through the backup numbers, plus contact CareerSource and my state rep's office. This community has given me actual hope for the first time in weeks! Thanks to everyone sharing their strategies and experiences. It's ridiculous that we have to crowdsource solutions to get benefits we're entitled to, but I'm so grateful for all the knowledge being shared here. Will definitely report back with my results to help keep building this resource!
Lucas, you're definitely not alone in this struggle! It's so validating to see how many people are dealing with the exact same issues - that main line is clearly broken by design. The Way2Go card switchover problem seems to be happening to almost everyone based on all the comments here. It's definitely not a coincidence that so many people are discovering their payment methods got changed without notification. At least now you know exactly where your missing payments probably went! Your comprehensive approach sounds perfect - having all those backup strategies ready to go seems to be the key to success based on everyone's experiences. The 7:30 AM timing for that technical support line appears to be crucial from what I've read. This thread has been such a lifeline for all of us stuck in this nightmare. We're basically creating the help guide that DEO should have provided but never did. It's amazing what we can accomplish when we work together to share knowledge and strategies. Please definitely update us tomorrow with your results! Even if not everything works perfectly, the information will be valuable for the next person who finds this thread. We're all rooting for each other to finally break through this broken system. Good luck tomorrow - you've got this!
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Amun-Ra Azra
fyi if anyone else needs this in the future... i found out u can actually print all ur work search info from connect by going to determination&pendingissues tab then theres a link at the bottom for work search history report. gives u everything in 1 pdf
Harold Oh
•Oh that's super helpful! I couldn't find that option before but I'll look for it now. Would be great to have everything in one document for my records. Thanks for sharing this tip!
Just wanted to add that I went through something similar a few months ago. Had a wrong date on one of my work search entries and was panicking about my fact finding interview. Turns out they barely even looked at the specific details - they were more interested in seeing that I had consistently been applying to jobs and could show proof of my efforts. I brought screenshots of job applications, emails from employers, and even a handwritten log I kept as backup. The interviewer was actually pretty understanding when I mentioned the date error upfront. The whole thing took maybe 15 minutes and I got approved. My advice: be honest about any mistakes, bring documentation, and don't stress too much about minor errors. They're looking for people who are genuinely trying to find work, not perfect data entry!
Miguel Silva
•This is really reassuring to hear! I've been losing sleep over this phone number mistake but it sounds like they're much more reasonable than I expected. Did you mention the error right at the beginning of the interview or wait for them to ask about it? I'm trying to figure out the best way to bring it up without making it seem like a bigger deal than it is.
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Hey Freya! Welcome to the unemployment world - it's definitely overwhelming at first but you'll get the hang of it. Since you claimed Tuesday on the Way2Go card, I'd expect your deposit to hit Friday or Saturday. The card is usually a day slower than direct deposit. Since this is your very first payment, don't stress if it takes until Monday - the initial payment often needs extra processing time while the system gets everything set up properly. You should definitely have it by early next week for your bills though. Make sure you download the Way2Go app and turn on notifications so you'll know immediately when the deposit hits. Also keep checking your payment status in CONNECT - when it changes to "processed" the money will be in your account within 24 hours. That's way more reliable than just guessing based on the day. The first payment is always the most nerve-wracking because you don't know what to expect, but after this it becomes very predictable. You've got this!
Myles Regis
•Thank you so much! This whole thread has been incredibly helpful - I was really anxious about not knowing when to expect the payment, but now I feel like I have realistic expectations. Friday/Saturday sounds reasonable, and if it takes until Monday for my first payment that's totally normal. I've already downloaded the Way2Go app and set up notifications based on everyone's recommendations here. The tip about checking CONNECT for the "processed" status seems like the key to knowing when it's actually coming. Really appreciate this community being so welcoming and helpful to newcomers - makes this whole process feel way less overwhelming!
Yuki Tanaka
Hey Freya! I've been on Florida unemployment for about 7 months now and also claim on Tuesdays with the Way2Go card. Based on my experience, you should expect your deposit to hit Friday afternoon or Saturday morning - the card is typically 1-2 days slower than direct deposit. Since this is your very first payment, don't panic if it doesn't show up until Monday. The DEO system often takes extra time to process that initial deposit while everything gets fully established in their system. You should definitely have it by early next week for your bills though. A few tips that really helped me when I was starting out: - Download the Way2Go mobile app and enable push notifications - you'll get alerted the moment your deposit hits - Check your payment status in CONNECT regularly - when it switches from "pending" to "processed" you know the money is coming within 24 hours - Set up account alerts with your bank too if possible The waiting for that first payment is always stressful when you're budgeting around it, but once you get through these first few weeks the timing becomes very predictable. You've already conquered the hardest part by getting approved! Welcome to the community - everyone here is super supportive when you have questions about navigating the DEO system.
Thanks Yuki! Your detailed breakdown is so helpful. I really appreciate the specific tips about the Way2Go app notifications and watching for that "processed" status in CONNECT - it sounds like those are the key things to monitor rather than just guessing based on timing. I've already set up the app notifications based on everyone's advice in this thread, and I'll definitely be checking CONNECT regularly for that status change. It's so reassuring to hear from someone with 7 months of experience that Friday afternoon/Saturday morning is typical for the Way2Go card, and that Monday would be completely normal for a first payment. This community has been absolutely amazing in helping me understand what to expect - I went from being super anxious about the timing to feeling confident that I'll have the money by early next week for my bills. Really grateful for everyone sharing their experiences!
Ava Harris
This entire thread has been a lifesaver! I'm bookmarking this for future reference because it's basically become the unofficial "DEO Fact Finding Survival Guide" that should exist but doesn't. @Holly - congratulations on getting through what sounds like an incredibly frustrating maze! Your willingness to share the process step-by-step is going to help so many people who face this same confusing situation. What strikes me most about all these responses is how many different workarounds people have discovered - mobile app vs desktop, different browsers, early morning logins, checking multiple sections with different names. It really shows how broken the system is when users have to become IT specialists just to file basic paperwork. For anyone new to this thread: the consistent advice seems to be 1) don't panic when the fact finding doesn't appear immediately, 2) try multiple browsers and login times, 3) look in sections with completely different names than mentioned in the email, 4) keep responses simple and factual, and 5) save/screenshot everything for your records. It's honestly ridiculous that we need community forums to figure out how to use government services, but I'm grateful for everyone who took the time to share their hard-won knowledge here. This is what mutual aid looks like in practice!
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Sean Fitzgerald
•@Ava you're absolutely right - this thread has become the resource DEO should have provided but never did! As someone who just went through this nightmare myself, I can't emphasize enough how valuable everyone's shared experiences are here. The fact that we need to crowdsource basic instructions for government services is pretty wild, but I'm so grateful for communities like this where people actually help each other navigate the system. @Holly your persistence really inspired me to keep trying when I hit similar roadblocks. The mobile app tip from @Luca literally saved me hours of frustration - found my fact finding questionnaire there when it was completely invisible on desktop. This thread should honestly be required reading for anyone filing unemployment in Florida!
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Miguel Harvey
This thread is pure gold! I'm currently in the same boat - got the cryptic "fact finding" email two days ago and have been going in circles trying to figure out what they actually want me to respond to. Reading through everyone's experiences here has been more helpful than anything on DEO's actual website. @Holly - massive respect for not giving up when the system was being so unhelpful! Your journey from confusion to completion gives me hope that I can figure this out too. It's absolutely ridiculous that something called "fact finding" gets hidden under completely different section names. I'm definitely going to try the mobile app approach and early morning login strategy that several people mentioned. The browser compatibility tips are also super useful - I've been struggling with Safari so I'll switch to Chrome or Firefox. One thing that really stands out reading all these responses is how DEO seems to systematically make this process harder than it needs to be. Whether it's intentional or just poor system design, the result is the same - people get stressed and confused when they're already dealing with job loss. Thank you to everyone who shared their workarounds and tips! This community support is what gets people through DEO's maze. I'll report back once I hopefully track down my own elusive fact finding questionnaire! 🤞
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Nia Wilson
•@Miguel you've got this! The mobile app trick really is a game-changer - I was stuck for hours on desktop before someone here mentioned trying the app. Also want to echo what others said about not panicking if it doesn't show up right away - mine took almost 36 hours to appear after I got the email. The early morning login tip (6-7 AM) worked perfectly for me too when the system was less glitchy. @Holly's story really shows that persistence pays off even when DEO's system seems designed to frustrate people. Definitely keep us posted on how it goes - this thread has become such a valuable resource for people navigating the same confusing process!
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