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Thanks everyone for the advice! I've gone ahead and applied today. The CONNECT system is definitely confusing but I made sure to indicate I'll be receiving severance. I'll make sure to report it properly when claiming weeks and keep up with those work searches. Fingers crossed the process goes smoothly once my severance ends!
Smart move! Just remember to check your CONNECT inbox at least twice a week. They might send you fact-finding questions that have short deadlines to respond. Missing those can delay your claim.
Good luck with your claim! One more tip - if you get any correspondence from DEO asking for documentation about your layoff or severance, respond ASAP even if it seems confusing. I waited too long to send in my separation paperwork and it delayed my whole claim by 6 weeks. The system doesn't give you much wiggle room on deadlines.
Just wanted to add one more thing that might help - when you're reporting your severance during the weekly claims, make sure you report it in the week you actually RECEIVE the payment, not when it was "earned." So if your company pays severance biweekly or monthly, only report it in the weeks when the actual payment hits your bank account. This tripped me up initially because I was trying to divide my lump sum severance across multiple weeks, but that's not how DEO wants it reported. Also, keep copies of all your severance documentation (pay stubs, HR letters, etc.) because they might ask for proof later during the claim review process.
This is really helpful info about reporting severance in the actual week you receive it! I was definitely going to try to spread it out across weeks which would have been wrong. Quick question - my company said they'll pay my 6 weeks of severance in two lump payments (3 weeks each). So I should only report the severance income in the two specific weeks when those payments actually hit my account, right? Not spread across the 6 weeks it's supposed to "cover"?
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Just wanted to chime in as someone who went through this nightmare last year - the work search requirement confusion is SO common and honestly the DEO could do a much better job explaining this to new claimants. Here's my hard-learned advice: Start your 5 activities immediately and document EVERYTHING. I keep a notebook where I write down every single application - date, company, position, method of contact, confirmation numbers if applicable. Also don't sleep on CareerSource - their workshops count as work search activities AND they actually help you improve your job hunting skills. For your missed first week, definitely try calling DEO and explain you genuinely didn't understand. The wait times are brutal but it's worth it. I've heard of people getting one-time exceptions for honest mistakes. And pro tip: set up job alerts on multiple sites (Indeed, LinkedIn, company websites) so you'll have a steady stream of positions to apply for each week. The 5 activities goes by faster than you think once you get in the groove. You got this!
Thank you so much for this advice! I really appreciate hearing from someone who's been through the whole process. The notebook idea is brilliant - I was thinking about using a spreadsheet but having a physical backup sounds smart too. I had no idea CareerSource workshops could count as work search activities, that's such a helpful tip! I'm definitely going to look into what's available at my local office. The job alerts idea is great too - I'll set those up on multiple sites so I have plenty of opportunities to apply for each week. It's honestly such a relief to know that other people have gotten through the initial confusion and made it work. I'm feeling much more confident about tackling this now instead of just panicking about it. Thanks for the encouragement!
I completely understand your confusion - this exact same thing happened to me when I first applied! The work search requirement definitely catches a lot of new claimants off guard because the messaging isn't always clear. Here's what I learned after going through this process: You absolutely need to do 5 work search activities every single week now - the COVID waiver ended back in 2021. Each individual job application counts as one activity, but you can also do things like attending CareerSource workshops, registering with temp agencies, networking events, or even professional networking on LinkedIn. The most important thing is documentation - I keep a detailed spreadsheet with date, company name, position applied for, contact method, and any follow-up. For your first week that you already claimed without activities, definitely call DEO (yes, the wait times are terrible but it's worth it) and explain that you genuinely misunderstood the requirements. I've seen several people in this thread mention getting "good faith" exceptions for honest mistakes by new claimants. Going forward, set up job alerts on multiple sites so you'll have plenty of opportunities each week. Don't panic - once you get into the routine of doing your 5 activities and documenting everything, it becomes much more manageable!
This is incredibly helpful, thank you! I was really starting to panic about this whole situation, but your breakdown makes it seem much more manageable. I had no idea that networking on LinkedIn and temp agency registration counted as work search activities - that actually opens up a lot more options for me to hit those 5 weekly activities. I'm definitely going to set up that spreadsheet system you mentioned and start documenting everything immediately. The job alerts tip is genius too - I'll get those set up on Indeed, LinkedIn, and some company sites so I have a steady flow of applications to submit. I'm going to try calling DEO tomorrow morning to ask about that "good faith" exception for my missed first week. Hopefully they'll understand that I genuinely didn't know about the requirements. It's such a relief to know that other people have successfully navigated this confusion and come out okay on the other side!
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I'm experiencing this exact same issue! Been getting the "request blocked" error since this morning and was starting to panic thinking my account was flagged or something. This thread has been incredibly helpful - such a relief to know it's a widespread DEO system problem affecting so many people and not just me! I have my weekly certification due this Friday and was getting really anxious about missing it. Reading through all the suggestions here, I'm definitely going to try the router restart method that multiple people have mentioned worked for them. If that doesn't help, I'll call that automated line (1-833-352-7759) early tomorrow morning to complete my certification over the phone. It's so frustrating that DEO's system keeps having these issues when we're all depending on these benefits, but this community has been amazing at helping each other through these problems. Thanks everyone for sharing your experiences and solutions - it makes such a difference knowing we're not alone in dealing with this mess! I'll update if I find anything else that works.
I'm so sorry you're going through this stress too! I just started having the same "request blocked" issue today and found this thread while desperately searching for answers. It's such a relief to see so many people confirming this is a DEO system problem - I was convinced I'd done something wrong with my account! The router restart method seems to be the most successful solution based on everyone's comments, so I'm going to try that first thing. If it doesn't work, I'll definitely use that automated phone line for my upcoming certification too. Thank you for mentioning you'll update with any solutions - this community has been a lifeline during such a stressful situation!
I'm having this exact same "request blocked" issue right now! Started this afternoon and I was completely freaking out thinking my account had been suspended or something. This thread has been such a godsend - I can't believe how many people are dealing with this same DEO system problem! I have a fact-finding interview scheduled for next week that I need to prepare for, and not being able to access my account has been making me so anxious. After reading through everyone's experiences, I'm going to try that router restart method first since so many people have mentioned it worked for them. If that doesn't help, I'll definitely call that automated line (1-833-352-7759) to at least check my claim status. It's honestly insane that DEO's system keeps having these widespread issues when people are relying on these benefits to pay rent and buy groceries. But this community has been incredible - knowing I'm not alone in this mess really helps keep the panic at bay. Thanks everyone for sharing your solutions and experiences! I'll post an update if I find anything else that works.
I completely understand your anxiety about the fact-finding interview! I went through something similar last month and the stress of not being able to access your account when you have important deadlines is overwhelming. The router restart method really seems to be the most effective solution based on everyone's experiences here - it worked for me after I'd tried everything else. If that doesn't work, definitely call that automated line early in the morning (around 7:30am seems to be the best time based on what others have shared). Also, don't worry too much about your interview prep - you can usually get most of the information you need over the phone, and DEO representatives have been understanding about these system issues. Take screenshots of the error messages with timestamps just in case you need documentation later. This will get resolved, and you're definitely not alone in dealing with this frustrating situation!
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I'm going through the exact same frustrating experience right now! Been trying to reach DEO for over 2 weeks about my pending claim and getting nowhere with their broken phone system. Reading through all these responses is both reassuring (I'm not alone!) and infuriating (this system is clearly designed to make us give up). I'm going to try a combination of the strategies mentioned here: calling at 7:29am tomorrow using @Liam O'Donnell's timing trick, visiting my local CareerSource office like @AstroExplorer suggested, and filing an Inspector General complaint as @QuantumQuasar recommended. It's absolutely ridiculous that we need to become investigative journalists just to get help with our own benefits, but I refuse to let this broken system defeat me. @Mei Liu - have you had any luck with the determination status info that @Liam O'Donnell helped you find? At least knowing it's an "able and available" issue gives you something concrete to address when you finally get through to someone. Hang in there - we'll figure this out!
@NeonNebula Thank you so much for the encouragement and for summarizing all these strategies! It really does help to know I'm not going crazy and that this is a widespread problem. I tried the 7:29am calling trick this morning and actually got through after about 15 attempts - I was shocked! The agent confirmed it was indeed the "able and available" issue and said it was triggered because I had indicated I could only work certain days due to childcare. She was able to clear it while I was on the phone and said I should see my payments within 3-5 business days. I'm keeping my fingers crossed but feeling hopeful for the first time in weeks. For anyone else dealing with this - definitely try the early morning calling strategy, it really does seem to work better than other times of day!
I've been dealing with this same nightmare for the past month! The DEO phone system is absolutely broken and it's clear they're hoping we'll just give up. After reading through all these helpful responses, I wanted to share what's been working for me lately: I've had the most success calling between 7:28-7:31am on Tuesday through Thursday mornings. It still takes multiple attempts (usually 8-12 tries), but I've managed to get through 3 times in the past 2 weeks using this window. The key is to call RIGHT before they officially open at 7:30am and be ready to immediately navigate through the menu options. Also, definitely check your "Determinations and Pending Issues" section in CONNECT like others mentioned - mine showed a similar "able and available" flag that I didn't even know existed. Once I knew what the specific issue was, the agent was able to address it directly instead of us both guessing what was wrong. The system is absolutely infuriating, but don't give up! Your benefits are there waiting for you - it's just a matter of getting past their deliberately difficult barriers. Keep trying the early morning calls and consider the Inspector General complaint route if you're still stuck after a few more attempts.
This is such valuable timing info - thank you @Emma Taylor! I'm going to set my alarm for 7:25am tomorrow and try this strategy. It's encouraging to hear you've gotten through multiple times recently using this approach. Quick question - when you call in that 7:28-7:31 window, do you still get the "all representatives are busy" message initially, or does it actually put you in a queue? I want to make sure I'm not giving up too early if I hear that message. Also, did checking your determinations section help you prepare for the conversation with the agent? I found mine shows the same "able and available" issue that others have mentioned, so hopefully knowing that upfront will make the call more productive when I finally get through!
Jamal Edwards
I'm in a very similar situation! My payment just showed as "issued" this morning and I also have Chase. Reading through everyone's experiences here has been incredibly helpful - it sounds like 1-2 business days is pretty typical, especially for first unemployment payments. I was starting to get anxious when I didn't see anything pending yet, but it seems like that's completely normal. The financial stress while waiting is definitely real when you're running on fumes! I'm going to try to be patient until Thursday like others suggested before I start worrying. Thanks so much for posting this question - all these responses are giving me (and clearly others in the same boat) so much peace of mind about the timing!
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Diego Castillo
•I'm dealing with the exact same thing! My payment showed "issued" yesterday and I'm also with Chase. It's so reassuring to see so many people going through this identical situation. The 1-2 business day timeline everyone's mentioning gives me hope - I was worried something was wrong when nothing appeared immediately. The anxiety of checking your account constantly when you're financially stressed is so relatable. Fingers crossed we all see our payments hit our accounts soon! This thread has been a lifesaver for managing expectations.
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Raj Gupta
I'm going through this exact same thing right now! My payment just changed to "issued" this afternoon and I'm also banking with Chase. Reading through all these responses has been such a relief - it sounds like the 1-2 business day timeframe is pretty standard, especially for first payments. I was starting to panic when I checked my account and didn't see anything pending yet, but clearly that's totally normal. The stress of constantly refreshing your banking app when you're down to your last few dollars is so real! I'm going to try to follow everyone's advice and wait until Thursday before getting too worried. Thanks for posting this - it's amazing how many of us are in the exact same situation with the same bank!
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