CONNECT system wrongly shows I'm not registered with Workforce despite full registration - claim on hold
So frustrated I could scream! My DEO claim has been on hold for 3 weeks because CONNECT is showing I'm 'not registered with Workforce Florida' even though I AM FULLY REGISTERED! I've completed all the workshops, uploaded my resume, and done everything required on the Employ Florida website. When I went to CareerSource yesterday, the counselor looked at my account and confirmed I'm 100% registered and active in their system. She said it's a 'known technical glitch' where CONNECT and Employ Florida aren't communicating properly. Meanwhile, I can't get my benefits and bills are piling up! I've called the DEO hotline 27 times this week - either get disconnected or sit on hold for 2+ hours until the office closes. Is anyone else dealing with this Workforce registration glitch? Any solutions that actually work??
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Lily Young
Yep, same exact problem happened to me last month. The systems aren't syncing properly. What worked for me was getting a screenshot from the Employ Florida website showing my registration date and my active status, then uploading it to CONNECT through the document upload section. Tag it as 'Work Registration Verification' and also write a message in your CONNECT inbox referencing the document and explaining the problem. Mine got fixed in about 4-5 days after that.
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Marcus Williams
•Thank you so much! I'll try this approach. Did you need to call anybody after uploading, or did they just fix it automatically once they saw your documentation?
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Kennedy Morrison
OMG this happened to my cousin and she almost got evicted waiting for them to fix it!!! So messed up that they can't even get their own systems to talk to each other right?? Like how hard can it be??
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Wesley Hallow
•Same!! This system is DESIGNED to fail us. They probably do this on purpose to avoid paying people. I've seen so many people have this exact problem and DEO does nothing to fix the glitch permanently.
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Justin Chang
This registration sync issue has been happening since they upgraded CONNECT last year. Here's what you need to do to get it resolved faster: 1. Get a printed verification from CareerSource showing your registration date and status 2. Upload it to your CONNECT account under Document Upload (label as Work Registration Verification) 3. Send a message through CONNECT explaining the issue 4. Call DEO and specifically ask for a "Work Registration Review" The key is getting through to an actual adjudicator who can manually override the system flag. Regular call center agents don't have permission to fix this particular issue. When you call, use the options for "payment issues" rather than "registration issues" - you'll get priority routing.
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Marcus Williams
•Thanks for the detailed steps! The problem is actually GETTING someone on the phone. I've been trying for weeks with no luck. Is there any special time or day that's better for calling?
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Grace Thomas
I had this probem to. Called them like 50 times nobody ever answers. Its like they dont want to help us at all.
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Hunter Brighton
•Try using Claimyr to get through to an agent. I was dealing with a similar issue and was ready to give up after weeks of calling. Found this service (claimyr.com) that got me connected to a DEO agent in about 25 minutes. They have a video that shows how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj. The agent was able to manually verify my Workforce registration and release my holds. Worth it to finally get someone who could actually help.
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Dylan Baskin
I work at CareerSource (not speaking officially) and we see this ALL THE TIME. It's definitely a system integration issue between CONNECT and Employ Florida. Some things that help: 1. Make sure your name/SSN match EXACTLY on both systems (even a middle initial difference can cause problems) 2. Verify your Employ Florida account hasn't been auto-deactivated (happens after 90 days of inactivity) 3. Re-do at least one work search activity in Employ Florida to trigger a fresh data sync Also, request a print-out of your "Service History" from CareerSource showing all completed activities with dates. Upload this to CONNECT as proof of compliance.
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Marcus Williams
•Thank you!! The CareerSource person I spoke with didn't mention anything about the 90-day deactivation. I've been registered since early January, so maybe that's part of the issue? I'll go back tomorrow and get that Service History printout.
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Lily Young
Just to follow up - did you ever get this fixed? I'm curious if the document upload method worked for you.
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Marcus Williams
•Not yet. I uploaded all the documentation from CareerSource showing I'm registered, but it's still showing the same status in CONNECT. I'm going to try the Claimyr service mentioned above to see if I can actually speak to someone who can manually override this. Will update when/if I get it resolved!
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Kennedy Morrison
hey did u check if ur SSN is entered the same in both systems? my friend had like a digit wrong in one system and thats why they wouldnt connect right
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Marcus Williams
•Hmm, I didn't think to check that. Good idea! The CareerSource person looked at my account but maybe didn't compare the SSN between systems. I'll definitely ask about that specifically next time.
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Hunter Brighton
I actually used to work for DEO (left last year thank goodness). This registration sync issue is one of the most common technical problems, and unfortunately most call center agents aren't trained to fix it. You need to get to a Tier 2 agent with proper system access. When you do get someone on the phone, immediately ask if they have "EF integration permissions" - if they say no, politely ask to be transferred to someone who does. Also, there's a specific form called the "Work Registration Override" that they can process, but many agents don't know it exists because it's buried in their system.
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Justin Chang
•This is incredibly helpful information! I'm going to try this specific language about "EF integration permissions" and the "Work Registration Override" form. Thanks for sharing your insider knowledge.
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