CONNECT system wrongly shows I'm not registered with Workforce despite full registration - claim on hold

Yep, same exact problem happened to me last month. The systems aren't syncing properly. What worked for me was getting a screenshot from the Employ Florida website showing my registration date and my active status, then uploading it to CONNECT through the document upload section. Tag it as 'Work Registration Verification' and also write a message in your CONNECT inbox referencing the document and explaining the problem. Mine got fixed in about 4-5 days after that.

OMG this happened to my cousin and she almost got evicted waiting for them to fix it!!! So messed up that they can't even get their own systems to talk to each other right?? Like how hard can it be??

This registration sync issue has been happening since they upgraded CONNECT last year. Here's what you need to do to get it resolved faster: 1. Get a printed verification from CareerSource showing your registration date and status 2. Upload it to your CONNECT account under Document Upload (label as Work Registration Verification) 3. Send a message through CONNECT explaining the issue 4. Call DEO and specifically ask for a "Work Registration Review" The key is getting through to an actual adjudicator who can manually override the system flag. Regular call center agents don't have permission to fix this particular issue. When you call, use the options for "payment issues" rather than "registration issues" - you'll get priority routing.

I had this probem to. Called them like 50 times nobody ever answers. Its like they dont want to help us at all.

I work at CareerSource (not speaking officially) and we see this ALL THE TIME. It's definitely a system integration issue between CONNECT and Employ Florida. Some things that help: 1. Make sure your name/SSN match EXACTLY on both systems (even a middle initial difference can cause problems) 2. Verify your Employ Florida account hasn't been auto-deactivated (happens after 90 days of inactivity) 3. Re-do at least one work search activity in Employ Florida to trigger a fresh data sync Also, request a print-out of your "Service History" from CareerSource showing all completed activities with dates. Upload this to CONNECT as proof of compliance.

Just to follow up - did you ever get this fixed? I'm curious if the document upload method worked for you.

hey did u check if ur SSN is entered the same in both systems? my friend had like a digit wrong in one system and thats why they wouldnt connect right

I actually used to work for DEO (left last year thank goodness). This registration sync issue is one of the most common technical problems, and unfortunately most call center agents aren't trained to fix it. You need to get to a Tier 2 agent with proper system access. When you do get someone on the phone, immediately ask if they have "EF integration permissions" - if they say no, politely ask to be transferred to someone who does. Also, there's a specific form called the "Work Registration Override" that they can process, but many agents don't know it exists because it's buried in their system.

I'm dealing with the exact same nightmare right now! Going on week 4 with this "not registered" error even though I've been fully registered with Workforce Florida since December. What's really frustrating is that I keep getting different answers from different people - some say it's a known glitch, others act like they've never heard of it. I tried uploading documentation like others suggested but still no luck. Has anyone had success with contacting their local state representative's office? I'm thinking about reaching out to mine since the regular DEO channels seem completely useless. This system is absolutely broken and it's destroying people's lives while they take their sweet time "fixing" these "glitches.

This is absolutely maddening - I'm dealing with the exact same issue right now! Been fully registered with Workforce Florida since January, completed all my workshops and work searches, but CONNECT keeps showing I'm not registered. My claim has been on hold for 2 weeks and I'm about to lose my apartment. What's really infuriating is that when I went to CareerSource, they confirmed I'm 100% registered and active, but said they can't directly fix the CONNECT system - they can only provide documentation. I've uploaded screenshots, printed verifications, and service history reports but nothing has changed the status. I'm going to try the Claimyr service someone mentioned and also contact my state representative's office like @Emma Davis suggested. At this point I'm willing to try anything because the regular DEO phone lines are completely useless. This system is designed to deny benefits through "technical glitches" and it's unconscionable that people are facing homelessness because of their incompetent IT infrastructure! Has anyone tried filing a complaint with the state ombudsman or Department of Management Services about this widespread system failure?

I'm going through this EXACT same nightmare right now! Week 3 of being on hold because CONNECT says I'm not registered with Workforce, even though I've been fully registered since late February. I've done all the workshops, uploaded my resume, completed work searches - everything! What's really getting to me is that I went to three different CareerSource locations and all three confirmed I'm 100% registered and active in their system. One counselor even showed me on her screen that my account is in "good standing" with all requirements met. She said this sync issue between CONNECT and Employ Florida has been happening "for months" but they still haven't fixed it. I've tried the document upload approach - uploaded screenshots from Employ Florida, printed verification from CareerSource, even a letter from the counselor confirming my registration status. Still nothing. The CONNECT system just keeps showing the same error. I'm definitely going to try contacting my state representative and filing a complaint with the ombudsman as suggested. This isn't just a "technical glitch" - it's a systematic failure that's preventing people from getting the benefits they're legally entitled to. How many people are losing their homes because of this broken system? This needs to be escalated beyond just individual case fixes. Has anyone had any luck with social media pressure? Thinking about posting this on the governor's Facebook page to see if public embarrassment gets faster results than their "customer service.

I'm dealing with this exact same issue right now and it's driving me absolutely insane! Been fully registered with Workforce Florida since January, have all my documentation, completed workshops, done work searches - everything. But CONNECT keeps showing I'm "not registered" and my claim has been on hold for almost a month now. What really gets me is that I've been to CareerSource twice and both times they confirmed I'm 100% registered and compliant in their system. The second counselor I spoke with said this sync problem has been ongoing for over 6 months and affects "dozens of people every week" but DEO keeps treating it like isolated cases instead of fixing the root cause. I've uploaded every piece of documentation imaginable - screenshots from Employ Florida, printed verification letters, service history reports - and nothing changes the status in CONNECT. It's like their systems are living in completely different universes. Based on all the suggestions here, I'm going to try a multi-pronged approach: contact my state representative's office, file a complaint with the state ombudsman, and try the social media route by posting on the governor's Facebook page. This isn't just affecting a few people - it's clearly a widespread system failure that's preventing legitimate claimants from getting benefits they're entitled to. Has anyone tried reaching out to local news stations about this? Sometimes media attention is the only thing that forces government agencies to actually prioritize fixing these "technical glitches" instead of making us suffer through months of bureaucratic nonsense.

This is absolutely infuriating and I'm going through the exact same thing! My claim has been on hold for over 2 weeks because CONNECT says I'm not registered with Workforce, but I've been fully registered since early February. I've done all the workshops, uploaded my resume, completed job searches - everything they require. What makes this even more maddening is that when I went to CareerSource last week, the counselor pulled up my account and showed me that I'm 100% active and compliant in their system. She even printed out a verification letter for me. But when I upload it to CONNECT, nothing changes - still shows the same "not registered" error. I've called the DEO hotline probably 30+ times in the past two weeks. Half the time I get disconnected, the other half I sit on hold for hours until they close. The few times I actually got through, the agents either had no idea what I was talking about or said they couldn't access the system to fix it. This is clearly a widespread technical failure, not individual cases. Based on all the helpful suggestions in this thread, I'm going to try multiple approaches: the Claimyr service to actually get through to someone, contacting my state representative, filing an ombudsman complaint, and posting on social media. It's ridiculous that we have to become activists just to get basic unemployment benefits we're legally entitled to. This broken system is literally destroying people's lives while they drag their feet on fixing these "glitches.

I'm dealing with this exact same issue and it's been absolutely devastating! My claim has been stuck for 3 weeks because CONNECT shows I'm "not registered" with Workforce Florida, even though I completed my registration in January and have done everything required - workshops, resume upload, job searches, the works. What's really frustrating is that I went to CareerSource and they confirmed I'm 100% registered and active in their system. The counselor even said this is a "widespread problem" they see constantly, but DEO keeps treating each case like it's some unique mystery instead of fixing the underlying system integration issue. I've uploaded every piece of documentation possible - screenshots from Employ Florida showing my active status, printed verification from CareerSource, service history reports. Nothing changes the status in CONNECT. It's like their systems exist in parallel universes. Reading through everyone's experiences here, I'm going to try the comprehensive approach: using Claimyr to actually reach a human, contacting my state representative's office for constituent services, filing a complaint with the state ombudsman, and posting on social media for public pressure. It's insane that we have to become full-time advocates just to access benefits we're legally entitled to. This isn't just a "technical glitch" - it's a systematic failure that's causing real harm to real people. How many folks are losing housing, going hungry, or falling behind on critical bills because of this broken system? DEO needs to prioritize fixing this permanently instead of making us jump through hoops individually.

This thread has been incredibly helpful! I'm dealing with the exact same issue - been fully registered with Workforce Florida since February, but CONNECT keeps showing I'm "not registered" and my claim has been on hold for 3 weeks now. Like everyone else, CareerSource confirmed I'm 100% active in their system. Based on all the great advice here, I'm going to try a combination approach: using Claimyr to get through to an actual agent, uploading the Service History printout from CareerSource (thanks @Dylan Baskin for that tip!), and contacting my state representative's office. I'm also going to specifically ask for a "Work Registration Override" form and request an agent with "EF integration permissions" like @Hunter Brighton suggested. It's really encouraging to see @Lucas Turner's success with social media pressure and @Jamal Harris mentioning that Channel 7 is already tracking this story. Maybe if enough of us document our cases through official channels (ombudsman, state reps, media), we can force DEO to actually fix this systemic problem instead of just dealing with individual cases one by one. Will definitely update this thread if any of these approaches work for me. Thanks to everyone for sharing such detailed strategies - it's given me hope that there are actual paths forward through this bureaucratic nightmare!