I'm new to this community but unfortunately not new to CONNECT issues! I've been dealing with similar password reset problems for the past few weeks. What's really helped me is keeping a bookmark to the direct password reset page (connect.myflorida.com/Claimant/Core/Login.ASPX) instead of going through the main login page - sometimes the "Forgot Password" link on the main page doesn't work properly but the direct URL does. Also, if you're still having trouble, try clearing ALL your browser data (not just cache) including cookies and saved passwords. The CONNECT system seems very sensitive to stored login data. I had to do this three times before it finally let me reset my password successfully. Hope this helps someone avoid the frustration I went through!

As someone who just joined this community after dealing with my own CONNECT nightmares, I wanted to share another potential solution that worked for me last week. If the password reset email isn't coming through, check your spam/junk folder first (I know, obvious, but sometimes we forget!). But more importantly, I discovered that CONNECT sends emails from "noreply@connect.myflorida.com" and many email providers automatically block or filter these. I had to manually add this address to my email's safe sender list, then request the password reset again. The email came through within 10 minutes after that! Also, make sure you're using the email address that's EXACTLY as it appears in your CONNECT profile - even an extra space or different capitalization can cause the system to not recognize it. It's ridiculous how finicky this system is, but hopefully this helps someone avoid the runaround with phone calls and office visits!

I'm dealing with this same login loop nightmare too! Started for me Thursday evening and I've been pulling my hair out ever since. I've tried literally everything mentioned in this thread - different browsers, clearing cache, incognito mode, different devices, even tried from my work computer. Nothing works! I get to the login page, enter my credentials, it accepts them, shows my dashboard for like 2 seconds, then BOOM - right back to login again. It's like being stuck in some kind of digital purgatory. What's really stressing me out is that this is my first time dealing with unemployment benefits, so I wasn't sure if I was doing something wrong or if it was actually a system issue. Reading everyone's experiences here is both reassuring (it's not just me!) and terrifying (DEO has a history of these problems??). I tried calling yesterday but gave up after 2 hours of busy signals. Going to try the early morning approach some of you mentioned, and maybe look into that Claimyr service Omar recommended if I can't get through. Really hoping this gets resolved soon - the stress of not being able to access the system when you depend on these benefits is unreal. Thanks to everyone sharing their experiences and workarounds, this community is a lifesaver!

This thread has been incredibly helpful - I'm experiencing the exact same login loop issue since yesterday! I can log in fine, see my dashboard briefly, then get kicked right back to the login page the moment I try to click on anything. It's so frustrating because I have weeks to claim by Monday and I was starting to panic thinking I broke something. Reading through everyone's experiences, it sounds like this is definitely a widespread DEO system issue rather than something on our end. I'm going to try some of the workarounds mentioned here - the Firefox private mode suggestion and the early morning calling strategy both sound promising. It's really reassuring to know about the automatic 7-day extension they announced, though like others have mentioned, I'll probably still try to call and get documentation just to be safe. Thanks to everyone for sharing their troubleshooting tips and experiences. This community is so much more helpful than DEO's official support channels! Hopefully this gets resolved quickly for everyone still dealing with it.

Thanks for sharing this update! Good to know they're at least acknowledging the problem. I managed to get registered using the 'wrong address' method suggested earlier, but I'll pass this info along to my friend who's having similar issues.

I'm dealing with a similar issue but mine's a bit different - the system is showing my street name as "Main Street" when it should be "Main Ave". I tried the workaround of using their incorrect version but it's still not working for me. Has anyone had success with street name discrepancies specifically? I'm wondering if I should try going to a CareerSource center in person since the online fixes aren't working.

UPDATE: I finally got this resolved! For anyone else having this issue, here's what worked: I used the Claimyr service that someone mentioned above to get through to an actual person at DEO. The agent explained that my account was created during the pandemic and got stuck in the system update transition. They manually added a username to my account and sent a completely new password reset link to my email. I was able to claim my weeks that were pending and even got backpay for the ones I missed while locked out! Thank you to everyone who offered advice - this community is amazing!

This is such a relief to read! I've been dealing with the exact same issue for over a week now and was starting to panic about missing my claim deadlines. It's frustrating that DEO doesn't have clear instructions about this username requirement anywhere on their website - I've been going in circles trying to figure out what I'm supposed to do. Thank you @Aisha Khan for updating us with your solution, and thanks to everyone else who shared their experiences. It really helps to know we're not alone in this mess. I'm going to try the Claimyr service tomorrow since the phone lines have been impossible for me too. Hopefully they can get me sorted out quickly like they did for you!

Congrats on getting it resolved! This is such a helpful thread - I'm bookmarking it in case I run into the same issue. The CONNECT system really needs a major overhaul, but it's good to know there are workarounds when these glitches happen. Thanks everyone for sharing your experiences and solutions!

This thread is a goldmine of information! I'm dealing with a similar CONNECT glitch right now where the system froze while I was uploading documents for my identity verification. When I logged back in, it shows my verification as "pending" but won't let me re-upload the documents or continue the process. Has anyone experienced this specific issue? I'm worried it's going to delay my whole claim. Based on what I'm reading here, it sounds like calling DEO directly might be my best bet, but I wanted to check if there are any other workarounds before I potentially wait on hold for hours.