DEO issued direct deposit payment missing for 3 weeks - not in my bank account

same thing happened to me last month!! DEO said payment issued but nothing in bank for like 10 days... called my bank and they didn't see any pending deposits either

This is actually pretty common with first payments. There are a few things to check: 1. Verify the account info is 100% correct in CONNECT (sounds like you did this) 2. Check if your bank might have rejected the deposit - some banks flag large unexpected deposits 3. Look at your payment history in CONNECT and see if the status says "Direct Deposit" or if it switched to "Way2Go Card" If it switched to Way2Go, the system automatically redirects to the debit card if there's any issue with direct deposit. They don't notify you when this happens! You'd need to call Way2Go to see if they issued you a card: 833-888-2775.

I had a nightmare with my first payment too!! Called DEO for WEEKS with no answer. Finally got through using Claimyr (claimyr.com) - they connect you to a real DEO agent without the endless busy signals. Turns out my payment was sent to the wrong account because of a typo I didn't catch. The agent fixed it and reissued my payment in 48 hours. They have a video showing how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj - definitely worth it when you're dealing with missing money!

CONNECT SYSTEM IS GARBAGE!!! They claimed they paid me for 6 WEEKS before I actually got any money!!! Had to file a complaint with my state rep before anything happened. The "payment issued" status means NOTHING - it just means they THINK they paid you. Keep records of EVERYTHING and don't trust a word their system says!!!

Sometimes the system marks payments as "issued" when they're actually still in processing. January 15th was a Monday after a long weekend, so there might have been a backlog. My husband's payments usually hit our account 4-5 business days after showing as "issued" in CONNECT, even though DEO claims it should be 1-2 days. Did you check if there were any holds or issues with your work search requirements? Sometimes they'll mark a payment as issued but then hold it for additional verification.

I'd recommend checking your Determination Letters in CONNECT to see if there's any mention of payment issues. Also, the Monetary Status screen might show if there was a problem with the payment. If all else fails and you can't get through on the phone, try emailing FIRRE.CoreClaims@deo.myflorida.com with your claimant ID, the last 4 of your SSN, and a brief explanation of the issue. Put "URGENT: Payment Issued But Not Received" in the subject line. They sometimes respond within 3-5 business days.

did u try checking ur account on the deo website again? sometimes the payment status changes but u dont get notifed... my roomate thought his payment was missing but the deo actually sent it to the way2go card instead of his bank

This happened to me back in November. My payment was sent to my closed bank account even though I had updated my banking info. Check your Payment History screen and click on the payment details. Mine showed the last 4 digits of the account they sent it to. If that account is wrong or closed, the money will eventually bounce back to DEO (took about 10 days for me) and then they should reissue it, but you usually need to call and tell them.

Just wanted to follow up - were you able to resolve this yet? Any luck with the email or phone calls?