DEO keeps claiming my claim is fixed but still no payments after 2 months - what to do?

I was in the exact same situation last year. Filed in February, didn't get first payment until MAY! What finally worked for me was using Claimyr (claimyr.com) to get connected to a senior agent. Regular agents either don't have the authority or training to fix complex issues. I wasted weeks with regular agents who kept saying they fixed things. The senior agent I got through Claimyr actually stayed on the phone while she processed my payments and verified they went through. They have a video showing how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj. Seriously worth it after all the runaround.

u prob have an adjudication issue they arent telling u about. same thing hapned to me this month. check ur CONNECT account under 'determination, pending issues' section. thats where mine was hidden and none of the agents mentioned it until the 5th call

This is unfortunately very common with DEO. When agents say they "fixed" something, they often just mean they've submitted a request to fix it, not that they actually resolved the issue themselves. I went through something similar but with a different issue - my claim was stuck in adjudication for almost 3 months despite multiple calls where agents claimed to have "expedited" or "fixed" the problem. Since you've found a pending adjudication issue, you need to specifically ask for a Level 2 adjudicator to review your case. Regular agents cannot resolve adjudication issues - they can only submit requests to the adjudication department. You should also send an email to DEO.Urgentclaims@deo.myflorida.com with "URGENT - ADJUDICATION PENDING 60+ DAYS" in the subject line. Include your claimant ID, the last 4 of your SSN, and a brief explanation of your situation.

The EXACT same thing happened to me!!!! I've been waiting since early February and every agent I talk to says something different. One said I had an identity verification issue, another said it was because I didn't report work searches correctly (even though I did!), and another said everything looked fine and payments should process. I'm so tired of the false promises. I finally had to move in with my parents at 42 years old because I couldn't pay rent anymore. Florida's system is completely broken.

The issue you're experiencing is specifically related to the employment separation adjudication, which means DEO either hasn't received information from your former employer or there's a discrepancy between what you reported and what your employer reported about your separation reason. Here's what you need to do: 1. Call and specifically ask to speak with an adjudicator about your employment separation issue (regular agents cannot resolve this) 2. Upload any documentation you have that proves your separation reason (termination letter, emails, etc.) to your CONNECT account under "Documents" 3. Contact your former employer's HR department and ask them to confirm they've responded to DEO's request for information 4. If you reach an adjudicator, ask them to make a determination on the information available if your employer hasn't responded 5. File a complaint with the DEO Reemployment Assistance Help Center: http://www.floridajobs.org/Reemployment-Assistance-Service-Center/reemployment-assistance/claimants/file-a-complaint Adjudication issues typically take 4-6 weeks to resolve, but yours has clearly exceeded that timeframe. The system is designed to pay you retroactively for all eligible weeks once the issue is resolved.

One thing that might help - my claim was stuck for 7 weeks with agents telling me it was fixed each time. I finally contacted my state representative's office and they have staff dedicated to unemployment issues. I filled out their assistance form online, and within 8 days my claim was fixed and ALL my back payments hit my account at once. Might be worth trying while you're also pursuing other options.

DEO is the WORST. I bet they're just saying its fixed cause they wanna get u off the phone. They did that to me 6 times!!! They dont care if were homeless

Since you confirmed you have an adjudication issue, let me clarify something about Claimyr from my experience - they can connect you to agents faster, but make sure to specifically request a supervisor or adjudicator when you get through. Regular agents really can't help with adjudication issues regardless of how you reach them. When I used it, I immediately asked for a supervisor when connected, and that's how I got someone who could actually help. The video demo shows how quick it is: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj

Based on everything you've shared, it sounds like you're dealing with three common DEO issues simultaneously: 1. An unresolved employment separation adjudication issue 2. Communication breakdowns between different DEO departments 3. Agents making promises they can't fulfill I would recommend pursuing multiple resolution paths simultaneously: - Use the direct adjudication email address mentioned earlier - Contact your state representative as suggested - Continue calling but specifically request to speak with an adjudicator - Check your CONNECT inbox daily for any fact-finding questionnaires When you do reach someone, ask them to check if your former employer has responded to the separation inquiry. If they haven't responded within 10 business days, DEO is supposed to make a determination based solely on your information. Many agents don't know or don't enforce this policy, which is why claims stay stuck. Also, keep claiming your weeks even while waiting for resolution. Once adjudication is complete, you'll only be paid for properly claimed weeks.

I've been dealing with DEO for unemployment issues myself and wanted to share something that might help. Since you've confirmed you have a pending adjudication issue, you should know that there's actually a specific timeframe DEO is supposed to follow. According to their own policies, they have 21 days to complete adjudication once all information is received. If your employer hasn't responded to their inquiry within 10 business days, they're supposed to make a determination based on your information alone. The problem is that many regular agents either don't know this or don't have the authority to enforce it. When you call, don't just ask to speak with "someone who can help" - specifically use the phrase "I need to speak with a Level 2 adjudicator about my employment separation determination that's been pending for over 60 days." This uses their internal terminology and makes it harder for them to brush you off. Also, document everything. Keep a log of every call - date, time, agent name if they give it, what they promised, and what the outcome was. If you end up having to escalate further or file complaints, having this documentation will be crucial. Hang in there - I know how frustrating and financially devastating this process can be, but once it's resolved you'll get all your back pay. The system is broken but persistence usually pays off eventually.

I'm so sorry you're going through this nightmare with DEO - your situation sounds incredibly stressful and frustrating. I'm relatively new to dealing with unemployment issues myself, but reading through all these responses has been really eye-opening about how broken the system is. It sounds like you've gotten some really solid advice here, especially about the adjudication issue and the 10-day employer response rule that Sofia mentioned. I had no idea that was even a thing! The fact that you've been getting the runaround from agents who keep saying they "fixed" things when they clearly haven't is just inexcusable. I'm definitely bookmarking this thread because I'm worried I might face similar issues with my own claim. The suggestion about contacting your state representative seems like it might be worth trying alongside the other approaches people have mentioned. Really hoping you get this resolved soon and get all your back pay. No one should have to go through months of financial stress because of bureaucratic incompetence. Please keep us updated on what ends up working for you!

I'm dealing with a similar situation right now - filed 6 weeks ago and still haven't received any payments despite multiple calls where agents assured me everything was "fixed." Your post made me realize I should check for pending adjudication issues in my CONNECT account that I might have missed. The advice about contacting your state representative is something I hadn't considered, but it makes sense that they would have dedicated staff for these issues. I'm also going to try the approach of specifically asking for a "Level 2 adjudicator" using that exact terminology when I call. It's absolutely infuriating that you're facing potential utility shutoffs and housing issues because of DEO's broken system. The fact that agents keep making promises they can't keep just adds insult to injury. Really hoping the multiple strategies people have suggested here help you get this resolved quickly and get all your back pay. Please keep us posted on what works!

As someone who's been following this community for a while but just created an account, I wanted to jump in because your situation really resonates with what I've seen so many people go through here. The fact that you've been given the runaround for over 2 months with repeated false promises is absolutely unacceptable. Based on all the great advice in this thread, it sounds like you now have a solid action plan: checking that adjudication issue, using the specific "Level 2 adjudicator" terminology when calling, contacting your state representative, and pursuing multiple resolution paths simultaneously. The 10-day employer response rule that Sofia mentioned is something I hadn't heard before but seems crucial to know about. I'm really hoping one of these approaches breaks through the bureaucratic mess and gets your payments flowing. The financial stress you're describing - depleted savings, behind on rent, potential utility shutoff - is exactly why this system's failures are so devastating for real people. Please keep us updated on your progress, and know that this community is rooting for you to get this resolved soon!

I just joined this community after dealing with my own DEO nightmare, and your story hits way too close to home. I've been waiting 7 weeks myself and getting the exact same "we fixed it, check back in 72 hours" promises that never materialize. It's beyond frustrating when you're facing real financial hardship and they keep giving you false hope. Reading through all the advice here has been incredibly helpful - I had no idea about the hidden adjudication issues or the specific terminology to use when calling. The suggestion about contacting your state representative seems like it could be a game-changer, especially since multiple people have had success with that approach. What really gets me is that agents keep saying they "fixed" things when they clearly haven't done anything meaningful. It feels like they're just trying to get us off the phone without actually addressing the underlying problems. The fact that you found a pending adjudication issue that none of the agents mentioned despite multiple calls is just inexcusable. I'm definitely going to try the Level 2 adjudicator approach and the state rep contact based on what everyone's shared here. Really hoping you get this resolved soon and get all your back pay - no one should have to face utility shutoffs because DEO can't get their act together. Please keep us posted on what ends up working!

I'm new to this community but unfortunately not new to DEO frustrations. Your story is heartbreaking and way too familiar - I've been watching friends and family deal with similar situations for months. The fact that you've been waiting over 2 months with repeated false promises while facing utility shutoffs and housing issues is absolutely unacceptable. Reading through all the advice here has been incredibly educational. I had no idea about the hidden adjudication issues that can be buried in the system, or that there are specific terms like "Level 2 adjudicator" that can help get you transferred to someone who can actually help rather than just submit another useless "request." The suggestion about contacting your state representative seems particularly promising - multiple people here have had success with that approach, and it makes sense that they would have dedicated staff for these exact issues. The 10-day employer response rule that Sofia mentioned is also something I'd never heard of but seems crucial to know about. It's infuriating that we all have to become DEO policy experts just to get the benefits we're entitled to, but I'm grateful this community exists to share strategies that actually work. Really hoping the combination of approaches people have suggested breaks through the bureaucratic mess and gets your payments flowing soon. Please keep us updated - your experience could help so many others dealing with the same nightmare!

I'm brand new to this community but unfortunately dealing with a very similar situation. I've been waiting 8 weeks now for my first unemployment payment after being laid off from my retail job, and like you, I keep getting told by DEO agents that they've "fixed" my issue only to have nothing happen. Reading through all the responses here has been incredibly eye-opening - I had no idea about checking for hidden adjudication issues in CONNECT or that there were specific terms like "Level 2 adjudicator" that could help get you connected to someone who can actually resolve problems rather than just submit requests that go nowhere. The advice about contacting your state representative seems particularly promising since multiple people here have had success with that approach. I'm definitely going to try that along with the other strategies people have shared. It's absolutely ridiculous that you're facing utility shutoffs and housing issues because DEO can't get their system working properly. Really hoping the combination of approaches everyone has suggested breaks through for you soon and you get all your back pay. This thread has given me more actionable advice than months of calling DEO directly. Please keep us posted on what finally works - your experience could be the key that helps so many others stuck in this same nightmare!

I'm new to this community but unfortunately not new to DEO problems. Your situation sounds absolutely maddening - 2+ months of waiting with repeated false promises while facing utility shutoffs is unacceptable. What really stood out to me from reading all the advice here is how many different strategies people have had success with. The fact that you found that hidden adjudication issue after multiple agents claimed everything was fine just shows how broken their internal communication is. Based on everything shared in this thread, it sounds like your best bet is pursuing multiple approaches simultaneously: contacting your state representative (since several people had success there), calling and specifically asking for a "Level 2 adjudicator" using that exact terminology, and following up on that 10-day employer response rule that Sofia mentioned. The suggestion about documenting every call with dates, times, and what was promised is also crucial if you need to escalate further. It's ridiculous that we have to become DEO policy experts just to get basic unemployment benefits, but this community seems to be the only place to get strategies that actually work. Really hoping one of these approaches breaks through for you soon and you get all your back pay. Please keep us updated on what finally works - your experience could help so many others stuck in this same nightmare!

I'm really sorry you're going through this nightmare with DEO - your situation sounds incredibly frustrating and stressful. As someone who's dealt with similar bureaucratic runarounds (though thankfully not with unemployment), I can only imagine how devastating it must be to face utility shutoffs and housing issues while getting repeated false promises. Reading through all the advice in this thread has been really educational. The fact that you discovered that hidden adjudication issue after multiple agents claimed everything was "fixed" just shows how broken their internal systems really are. It's mind-blowing that agents would tell you everything looks fine when there's clearly a pending issue they can see in the system. The strategies people have shared here seem really solid - especially the advice about using specific terminology like "Level 2 adjudicator" and pursuing multiple resolution paths simultaneously. The state representative route sounds particularly promising since several people have had success with that approach. I'm keeping my fingers crossed that one of these approaches finally breaks through for you and gets your payments flowing. The fact that you'll get all your back pay once this is resolved doesn't make the current financial stress any less real, but at least there's light at the end of the tunnel. Please keep us updated on what ends up working - your experience could help so many others who are stuck in similar situations!

I'm new to this community but unfortunately very familiar with DEO frustrations from helping my spouse navigate their claim earlier this year. Your situation is absolutely infuriating - 2+ months of false promises while you're facing utility shutoffs is completely unacceptable. The advice you've gotten here is spot-on, especially about that hidden adjudication issue. We discovered the same thing with my spouse's claim - agents kept saying everything was "resolved" while there was a pending employment separation issue they never bothered to mention. It's like they're either not trained to look for these things or they just don't care. One additional tip that worked for us: when you call and ask for a Level 2 adjudicator, if they try to transfer you to a callback list instead of a live person, politely refuse and ask to stay on hold. We wasted weeks waiting for callbacks that never came. Also, try calling right at 7:30 AM when they open - we had much better luck getting through to knowledgeable agents early in the morning. The state representative route seems to be the most reliable based on what everyone's shared here. Document everything and don't give up - you will eventually get all your back pay once this nightmare is over. This community has been invaluable for learning what actually works versus just hoping DEO will do their job properly.