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DEO claim taking forever - 11 weeks and only one payment before return to work date

So frustrated with Florida DEO right now!! I filed my unemployment claim ELEVEN weeks ago and have only received ONE payment. My claim has been sitting in pending/adjudication status forever with no explanation. I've called hundreds of times and either get disconnected or wait on hold for hours just to be told they 'can't see what the issue is' and that I should 'keep waiting.' Now I'm scheduled to start a new job on August 3rd (about a week away) and I'm panicking that I'll never see any of the backpay I'm owed. Has anyone dealt with this? Is there ANY way to get through to someone who can actually help at DEO? I'm about to have my electricity shut off because I was counting on this money. So much for the 'safety net' we pay into while working!

Yara Khalil

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This is sadly becoming standard procedure at DEO. I went through something similar in March-April - waited 9 weeks and only got paid for 3 of them before I found work again. The key is to get someone on the phone who can see exactly why your claim is held up - it's usually something specific that needs to be resolved, but the regular call center people can't help. Have you tried calling right when they open at 7:30am? That worked for me once.

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LunarEclipse

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I've tried calling at 7:30am three times but the queue fills up instantly! I even set an alarm for 7:25 just to be ready. It's like everyone in Florida is calling at the exact same time. Did you have to do anything special to get through?

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Keisha Brown

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i had this problem 2!!! waited like 13 weeks total, got 2 payments. the rest is still "pending" and i been back at work since June lol. DEO is a joke fr

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LunarEclipse

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Did you ever get your backpay after you started working again? That's what I'm worried about - that once I start this new job, they'll just close my claim without paying what they owe me for these weeks!

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Paolo Esposito

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There's almost certainly an adjudication hold on your account that requires manual review. This happened to me too. The CONNECT system is terrible at communicating what's actually wrong. Common reasons for adjudication holds include: - Employment separation issues (if your employer contested your claim) - Income verification problems - Work search requirement issues - Identity verification incomplete The KEY is to find out exactly what's holding up your claim. Regular DEO call center staff often can't see or tell you this information - you need to speak with a claims adjudicator specifically.

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LunarEclipse

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Thanks for explaining this! I think it might be an employment separation issue because I was let go in a weird way - they called it a 'position elimination' but my boss had been trying to push me out for months. How do I specifically get through to an adjudicator though? The regular agents just tell me to wait.

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Amina Toure

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Did u check ur inbox in CONNECT? sometimes they request additional info but dont tell u and just expect u to check ur inbox. I missed a fact-finding questionnaire for 3 weeks and that was why my payments were held up.

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LunarEclipse

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Omg I didn't even know there WAS an inbox in CONNECT! Where is it? I've been checking my regular email daily but haven't seen anything from DEO. This system is so confusing.

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Oliver Weber

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I'm back working now too and still missing 6 weeks worth of payments from when I was unemployed. Been waiting for those payments since March! Florida DEO is THE WORST STATE AGENCY EVER! They take our money when we're working then when we actually need help they leave us struggling!!! It's criminal what they're doing to people!!!

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LunarEclipse

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It really does feel criminal! I've paid into this system for years and now when I actually need it, it's failing completely. Did you ever make any progress after you started working again? I'm worried they'll just close my case.

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FireflyDreams

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Listen, after 2 weeks of getting nowhere with DEO, I used a service called Claimyr to get through to an actual agent. It costs money but honestly it was worth it to finally speak with someone who could help. You call through their system and they hold your place in line, then call you back when an agent is available. I was skeptical at first but it worked - got my claim moving again after a 20-minute conversation with DEO. Check out their video to see how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj or go to claimyr.com

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Keisha Brown

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isnt it crazy we gotta PAY money to get unemployment money we already paid for??? smh system is broken

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I actually had some success by contacting my state representative's office. They have staff dedicated to helping constituents with DEO issues. I emailed them with my claimant ID, last 4 of SSN, and a brief explanation of my situation. Their office contacted DEO on my behalf, and things started moving within 3-4 days. This might be worth trying before you start your new job - it's completely free and they're motivated to help voters in their district.

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LunarEclipse

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I never thought of contacting my state rep! That's a great idea. Do I just google my local representative and email their office? And did you have to provide any proof or documentation when you reached out to them?

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Paolo Esposito

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Since you're starting work very soon, here's what you need to know about backpay: 1. Your claim will remain open for backpay purposes even after you start working 2. Make sure to claim all eligible weeks BEFORE they expire (you usually have 14 days to claim each week) 3. Report accurately when you start working again, but DEO is still obligated to pay for the weeks you were unemployed 4. You'll need to continue following up about the adjudication issue even after you start working 5. Document everything - dates you called, who you spoke with, what they said A common DEO tactic is to hope people give up pursuing backpay once they find work. Don't let them get away with it!

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LunarEclipse

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Thank you so much for this detailed info! I've been claiming all my weeks religiously even though they're not paying me. Good to know the claim stays open for backpay purposes. I'll definitely keep fighting for what I'm owed even after starting the new job.

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Amina Toure

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one more thing - double check that all ur work search requirements are done properly for each week. if ur missing even 1 work search contact for any week they can hold up ALL ur payments sometimes.

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LunarEclipse

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I've been super careful with the work search stuff - doing the full 5 contacts each week and documenting everything. Honestly, finding a new job was easier than getting my unemployment to pay out! Thanks for the reminder though, it's definitely something people need to be careful about.

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FireflyDreams

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After trying the state rep route and still having issues, I finally got through to a claims adjudicator who explained exactly what was wrong. My separation reason was coded incorrectly (said I quit when I was actually laid off). Once they corrected that, my payments processed within 48 hours. If you do try the Claimyr route I mentioned, make sure to specifically ask for a claims adjudicator when you get through, not just a regular agent.

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LunarEclipse

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That's probably exactly what's happening with mine too! I'm pretty sure there's confusion about how I left my last job. I'll try my state rep first since that's free, but if that doesn't work quickly I might try Claimyr since I'm running out of time. Thanks for the tip about asking for an adjudicator specifically!

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