I'm dealing with this exact situation right now too! My RA benefits just expired last week and I was completely lost trying to figure out where to apply for the extended benefits. Reading through everyone's responses here has been incredibly helpful - especially the tip about using a laptop instead of mobile to see all the menu options properly. I'm curious though, for those who have gone through the extended benefits process, is there anything different about the weekly claiming process once you're approved? Do you still just claim weeks the same way, or are there additional requirements during the extended benefits phase that I should be prepared for?

I'm going through this same transition right now and this thread has been a lifesaver! Just wanted to add that when you're filling out the new application, make sure you have your Social Security number and all your employer information handy - the system times out pretty quickly and you don't want to lose your progress halfway through. Also, I noticed that the application asks for your "base period" employment again, so having those dates and wage information ready will save you time. For anyone still struggling to find the link, I had to log out of CONNECT completely and log back in before the "Apply for Reemployment Assistance Benefits" option showed up in my left menu. The whole process is definitely stressful, but it sounds like most people here got through it successfully!

One thing nobody mentioned - make sure your address and direct deposit info are up to date in CONNECT before your claim rolls over! When mine switched to extended benefits, it somehow reverted to an old address I had in the system, and they tried mailing me a paper check instead of direct deposit. Took 3 weeks to fix the mess.

Just wanted to add my experience - I went through this transition about 6 months ago and it was way smoother than I expected! The automatic rollover to Extended Benefits worked perfectly, no gaps in payments. The only weird thing was that CONNECT sent me like 5 different notification emails during the transition week saying my claim status was updating, which made me paranoid something was wrong. But everything processed fine and I've been getting the $375 federal supplement with no issues. My advice is just ignore the confusing emails during that transition period and keep claiming your weeks normally!

Check if you have any pending fact-finding or identity verification requirements. Sometimes when you file a new claim while an old one is still in the system, it triggers additional verification steps. Look in the "Determination, Pending Issues and Decision Summary" section of CONNECT. That might explain why it's still pending and showing both claims.

I went through this exact same situation a few months ago! Had an old PEUC claim from 2021 that kept showing up when I filed my new regular unemployment claim. It was really confusing at first. What I learned is that CONNECT doesn't automatically hide or archive old claims - they just stay there in your account history. The important thing is to make sure you're always working with your active claim (the new RA one). Like others mentioned, there should be a way to select which claim you're viewing/managing. Don't stress too much about the old one being visible - it won't interfere with your new benefits as long as you're claiming weeks under the correct current claim. The pending status is totally normal for the first 1-2 weeks while they process everything.

I'm new to this community but unfortunately not new to CONNECT issues! I've been dealing with similar password reset problems for the past few weeks. What's really helped me is keeping a bookmark to the direct password reset page (connect.myflorida.com/Claimant/Core/Login.ASPX) instead of going through the main login page - sometimes the "Forgot Password" link on the main page doesn't work properly but the direct URL does. Also, if you're still having trouble, try clearing ALL your browser data (not just cache) including cookies and saved passwords. The CONNECT system seems very sensitive to stored login data. I had to do this three times before it finally let me reset my password successfully. Hope this helps someone avoid the frustration I went through!

As someone who just joined this community after dealing with my own CONNECT nightmares, I wanted to share another potential solution that worked for me last week. If the password reset email isn't coming through, check your spam/junk folder first (I know, obvious, but sometimes we forget!). But more importantly, I discovered that CONNECT sends emails from "noreply@connect.myflorida.com" and many email providers automatically block or filter these. I had to manually add this address to my email's safe sender list, then request the password reset again. The email came through within 10 minutes after that! Also, make sure you're using the email address that's EXACTLY as it appears in your CONNECT profile - even an extra space or different capitalization can cause the system to not recognize it. It's ridiculous how finicky this system is, but hopefully this helps someone avoid the runaround with phone calls and office visits!

I'm dealing with this same login loop nightmare too! Started for me Thursday evening and I've been pulling my hair out ever since. I've tried literally everything mentioned in this thread - different browsers, clearing cache, incognito mode, different devices, even tried from my work computer. Nothing works! I get to the login page, enter my credentials, it accepts them, shows my dashboard for like 2 seconds, then BOOM - right back to login again. It's like being stuck in some kind of digital purgatory. What's really stressing me out is that this is my first time dealing with unemployment benefits, so I wasn't sure if I was doing something wrong or if it was actually a system issue. Reading everyone's experiences here is both reassuring (it's not just me!) and terrifying (DEO has a history of these problems??). I tried calling yesterday but gave up after 2 hours of busy signals. Going to try the early morning approach some of you mentioned, and maybe look into that Claimyr service Omar recommended if I can't get through. Really hoping this gets resolved soon - the stress of not being able to access the system when you depend on these benefits is unreal. Thanks to everyone sharing their experiences and workarounds, this community is a lifesaver!

This thread has been incredibly helpful - I'm experiencing the exact same login loop issue since yesterday! I can log in fine, see my dashboard briefly, then get kicked right back to the login page the moment I try to click on anything. It's so frustrating because I have weeks to claim by Monday and I was starting to panic thinking I broke something. Reading through everyone's experiences, it sounds like this is definitely a widespread DEO system issue rather than something on our end. I'm going to try some of the workarounds mentioned here - the Firefox private mode suggestion and the early morning calling strategy both sound promising. It's really reassuring to know about the automatic 7-day extension they announced, though like others have mentioned, I'll probably still try to call and get documentation just to be safe. Thanks to everyone for sharing their troubleshooting tips and experiences. This community is so much more helpful than DEO's official support channels! Hopefully this gets resolved quickly for everyone still dealing with it.