How to contact Way2Go Card support without card number or PIN? DEO payments stuck in limbo

I had the EXACT same problem last month! Try this: call the Way2Go number and immediately press 0 four times in a row. It might take a couple attempts, but this eventually got me to a human after trying everything else. They verified my identity using my SSN and address instead of the card info. Turns out my card was sent to my old address even though I'd updated everything in CONNECT. They expedited a new card that arrived in 3 business days.

Thank you so much! I'll try pressing 0 repeatedly right now and see if that works. Did they charge you extra for expediting the replacement card?

Another option is to call the DEO directly at 1-833-FL-APPLY and ask them to verify your mailing address and confirm when your card was mailed. They can also tell you if there were any return-to-sender issues. If your card was mailed more than 10 business days ago, they should be able to trigger a replacement. Make sure your address in CONNECT matches exactly what's on your driver's license - even minor differences can cause delivery problems.

Good luck getting through to a real person at DEO lol. I tried calling for 2 weeks straight with nothing but busy signals and disconnects

ive been on florida unemployment 3 times and the card ALWAYS takes forever!! its not just u, the system is terrible. last time i got approved it took almost 4 WEEKS for the stupid card to show up even tho the website said it was mailed after the first payment. u should sign up for direct deposit instead, much faster!!!

I didn't even know direct deposit was an option. How do I switch to that? Do I still need to wait for the card to arrive first or can I set it up now?

This happened to me too! The mail is SO slow these days. I ended up having to go physically to my local CareerSource office and they helped me contact the right people. Bring your ID and claimant information if you go that route.

If you're having trouble getting through to DEO or Way2Go, I highly recommend using Claimyr. It's a service that can connect you with a DEO agent without waiting on hold for hours. I was skeptical at first, but after trying to reach someone for days, I used it and got through in about 15 minutes. Their system basically navigates the phone tree for you and calls you back when they have an agent on the line. Check out their demo at https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj or visit claimyr.com. It was a lifesaver when I had a similar issue with my payments being processed but no card in sight.

That sounds really helpful. I've already spent hours trying to get through today. I'll check out that video - at this point I'm willing to try anything to get this resolved.

Hey just wanted to say - make SURE you check your informed delivery from USPS if you have that set up. My card came in a very plain unmarked envelope that looked like junk mail and I almost threw it away! It doesn't say DEO or Florida Unemployment or anything obvious on the outside.

THIS!!!! I accidentally threw mine away and had to wait another 10 days for a replacement. The envelope is super plain looking.

By the way, once you do get your card, I recommend transferring the money to your bank account right away rather than using the card for purchases. The Way2Go card has all kinds of hidden fees that eat into your benefits. You can set up transfers in their app after activating the card.

Update??? did u get thru to anyone?? curious if pressing 0 worked bcuz i might need to try that too

Yes! Hitting 0 multiple times actually worked! After 3 tries I got through to a rep who confirmed my card was mailed on the 12th (10 days ago) but they agreed to send a replacement via expedited shipping at no charge. Should have it in 3 days. Thanks everyone for your help!