How to contact Way2Go Card support without card number or PIN? DEO payments stuck in limbo

I had the EXACT same problem last month! Try this: call the Way2Go number and immediately press 0 four times in a row. It might take a couple attempts, but this eventually got me to a human after trying everything else. They verified my identity using my SSN and address instead of the card info. Turns out my card was sent to my old address even though I'd updated everything in CONNECT. They expedited a new card that arrived in 3 business days.

Thank you so much! I'll try pressing 0 repeatedly right now and see if that works. Did they charge you extra for expediting the replacement card?

Another option is to call the DEO directly at 1-833-FL-APPLY and ask them to verify your mailing address and confirm when your card was mailed. They can also tell you if there were any return-to-sender issues. If your card was mailed more than 10 business days ago, they should be able to trigger a replacement. Make sure your address in CONNECT matches exactly what's on your driver's license - even minor differences can cause delivery problems.

Good luck getting through to a real person at DEO lol. I tried calling for 2 weeks straight with nothing but busy signals and disconnects

ive been on florida unemployment 3 times and the card ALWAYS takes forever!! its not just u, the system is terrible. last time i got approved it took almost 4 WEEKS for the stupid card to show up even tho the website said it was mailed after the first payment. u should sign up for direct deposit instead, much faster!!!

I didn't even know direct deposit was an option. How do I switch to that? Do I still need to wait for the card to arrive first or can I set it up now?

This happened to me too! The mail is SO slow these days. I ended up having to go physically to my local CareerSource office and they helped me contact the right people. Bring your ID and claimant information if you go that route.

If you're having trouble getting through to DEO or Way2Go, I highly recommend using Claimyr. It's a service that can connect you with a DEO agent without waiting on hold for hours. I was skeptical at first, but after trying to reach someone for days, I used it and got through in about 15 minutes. Their system basically navigates the phone tree for you and calls you back when they have an agent on the line. Check out their demo at https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj or visit claimyr.com. It was a lifesaver when I had a similar issue with my payments being processed but no card in sight.

That sounds really helpful. I've already spent hours trying to get through today. I'll check out that video - at this point I'm willing to try anything to get this resolved.

Hey just wanted to say - make SURE you check your informed delivery from USPS if you have that set up. My card came in a very plain unmarked envelope that looked like junk mail and I almost threw it away! It doesn't say DEO or Florida Unemployment or anything obvious on the outside.

THIS!!!! I accidentally threw mine away and had to wait another 10 days for a replacement. The envelope is super plain looking.

By the way, once you do get your card, I recommend transferring the money to your bank account right away rather than using the card for purchases. The Way2Go card has all kinds of hidden fees that eat into your benefits. You can set up transfers in their app after activating the card.

Update??? did u get thru to anyone?? curious if pressing 0 worked bcuz i might need to try that too

Yes! Hitting 0 multiple times actually worked! After 3 tries I got through to a rep who confirmed my card was mailed on the 12th (10 days ago) but they agreed to send a replacement via expedited shipping at no charge. Should have it in 3 days. Thanks everyone for your help!

That's awesome that you got through! I'm in a similar situation right now - approved for 2 weeks but no card yet. I'm definitely going to try the 0 button trick tomorrow morning. Quick question - when they expedite the replacement, do they cancel the original card that's supposedly still in the mail somewhere? I'm worried about having two cards floating around and potential security issues.

Just wanted to add another tip that worked for me - if you're still having trouble getting through to Way2Go even with the 0 button trick, try calling early in the morning right when they open (usually 8am EST). The hold times are much shorter then. Also, I found out that if you have a smartphone, you can actually check your Way2Go card balance and transactions online at www.goprogram.com even before your physical card arrives. You just need your SSN and some personal info to register. This at least lets you confirm that your payments are actually loaded onto the card while you're waiting for it to show up in the mail.

Just went through this nightmare myself last month! Another trick that worked for me when the 0 button method didn't work was calling the general Conduent customer service line at 1-866-320-8699 and explaining that I needed Way2Go card assistance but couldn't get through their automated system. They were able to transfer me directly to a Way2Go specialist who bypassed all the card number requirements. Also, if you're really desperate and have a local DEO office nearby, you can sometimes walk in and they'll call Way2Go for you while you're there - having them as a "middleman" seems to get better results than calling yourself. The whole system is broken but there are ways around it if you're persistent enough!

I'm going through this exact same situation right now - it's so frustrating! My payments show as processed for over 2 weeks but still no card. I tried calling Way2Go yesterday and got completely stuck in their system asking for card info I don't have. Reading through all these tips is incredibly helpful - I had no idea about the 0 button trick or that you could check your balance online at goprogram.com before the card arrives. I'm definitely going to try calling first thing tomorrow morning and spam that 0 button until I get through to a human. It's absolutely ridiculous that they design their phone system to prevent people from getting help when their card doesn't arrive. Thanks everyone for sharing your experiences and workarounds!

I'm dealing with this same issue right now - approved for benefits but no Way2Go card for over 2 weeks! I had no idea about pressing 0 multiple times or checking the balance online at goprogram.com before the card arrives. This thread is a goldmine of helpful tips. I'm definitely going to try calling early tomorrow morning and spam that 0 button until I get through. It's so frustrating that they make it nearly impossible to speak to someone when you're stuck in this situation. Has anyone had luck with switching to direct deposit instead of waiting for the card? I saw someone mention that option but I'm not sure how to set it up through CONNECT. Thanks to everyone sharing their experiences - it really helps to know we're not alone in dealing with this broken system!

I'm dealing with this exact same nightmare right now! Been approved for 3 weeks and still no card. Reading through all these tips has been incredibly helpful - I had no idea about the 0 button trick or that you could check your balance online at goprogram.com before the physical card arrives. I just tried registering at goprogram and it worked! At least now I can see my payments are actually loaded while I wait for this stupid card to show up. Going to try calling Way2Go first thing tomorrow morning and spam that 0 button until I get a human. It's absolutely insane that they design their phone system to actively prevent you from getting help when you need it most. The fact that we all have to share these secret workarounds just to access our own benefits shows how broken this whole system is. Thanks everyone for sharing your experiences - this community is a lifesaver!

Just wanted to share another workaround I discovered when I was stuck in this same situation a few weeks ago! If you're still having trouble getting through to Way2Go even with all these great tips, try calling your local state representative's office. I know it sounds crazy, but I called my rep's office and explained that I couldn't access my unemployment benefits due to the Way2Go card delivery issue. Their constituent services person actually called DEO for me and got my card expedited within 2 days! Most people don't realize that state reps have direct lines to DEO that bypass all the phone tree nonsense. You can find your rep at myfloridahouse.gov by entering your address. It's worth a shot if you're really desperate - they deal with DEO issues all the time and know exactly who to call. The whole system is ridiculous but sometimes you have to get creative to make it work!

This thread has been incredibly helpful! I'm currently dealing with the same issue - been approved for unemployment for about 10 days now but still waiting for my Way2Go card to arrive. The payments show as processed in CONNECT but obviously I can't access the funds without the physical card. I had no idea about most of these workarounds, especially the 0 button trick and being able to check your balance online at goprogram.com before the card arrives. I just tried registering at goprogram.com with my SSN and it worked - what a relief to finally see that my payments are actually loaded! I'm planning to call Way2Go first thing Monday morning right at 8am and try the 0 button method. If that doesn't work, I'll try the backup Conduent number. The state representative idea is genius too - I never would have thought of that but it makes perfect sense that they'd have direct lines to DEO. It's absolutely ridiculous that we need all these secret workarounds just to access our own benefits, but I'm so grateful for this community sharing these tips. Will definitely update with how the calling goes!

I'm going through this exact same situation right now and this thread is incredibly helpful! Been waiting 12 days for my Way2Go card with payments showing as processed. I had no idea about the 0 button trick or checking balance online at goprogram.com - just tried registering and it worked! Such a relief to see my payments are actually loaded. Planning to call Way2Go tomorrow morning right at 8am and try all these strategies. It's insane that we need these secret workarounds just to access our own benefits, but I'm so grateful everyone is sharing what actually works. The state rep idea is genius too - never would have thought of that but makes perfect sense they'd have direct DEO connections. Will definitely update on how the calling goes. This community is a lifesaver when dealing with Florida's broken unemployment system!

I'm dealing with this exact same nightmare right now! Been approved for benefits for 2 weeks but still no Way2Go card. This thread is absolutely incredible - I had no idea about any of these workarounds. Just tried the goprogram.com registration with my SSN and it actually worked! What a relief to finally see that my payments are loaded even though I can't access them yet. I'm definitely going to try calling Way2Go tomorrow morning right at 8am and spam that 0 button until I get through to a human. If that fails, I'll try the backup Conduent number and maybe even contact my state rep. It's completely insane that we have to become detectives and share secret codes just to access our own unemployment benefits, but I'm so grateful for this community figuring out all these workarounds. The Florida unemployment system is clearly broken but at least we're helping each other navigate the chaos. Will definitely update with my results - hopefully I can add another success story to help the next person stuck in this mess!