How long for DEO Way2Go debit card delivery? Mine's been 3 weeks already

It took mine about 2 weeks to arrive after my first payment was issued, but that was back in early January. The DEO website says to allow 7-10 business days, but we all know how that goes lol. If it's been more than 10 business days (so like 2 weeks), you should probably call Way2Go card directly at 1-833-888-2775 to check on status or request a replacement.

The delivery timeframe depends on when your first payment was actually processed, not when you were approved. Check your CONNECT account under "Payment History" and look at the date of your first payment. The card usually ships 1-2 business days after that first payment posts. If it's been more than 12 business days since your first payment, you should definitely contact Way2Go directly at 1-833-888-2775. They can tell you if a card was already mailed and when. Sometimes they're delayed because of address verification issues or USPS problems. While waiting, you can also set up direct deposit in your CONNECT account for future payments if you don't want to deal with the card long-term.

I had a similar issue last month. Called the DEO for days and couldn't get through to anyone. I finally used Claimyr (claimyr.com) to get through to a live agent at DEO. They have this service where they call DEO for you and connect you when they get someone on the line. There's a video that shows how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj When I got through, the agent told me my card had been returned to them because of an address error (even though I had double-checked it was correct). They reissued it and I got it 5 days later. Might be worth checking if something similar happened with yours.

Ur supposed to get tha card 7-10 days after first payment but mine took FOREVER last yr... almost a month!!! DEO is such a mess its ridiculous. Call that Way2Go number the other person posted cuz DEO won't help with card issues. Good luck!!!

This is EXACTLY why the Florida unemployment system is broken by design!!! They make everything difficult so people give up. First they make the application nearly impossible, then the weeks of "pending" status with no communication, and now they hold your money hostage even after approval. I had to call Way2Go FOUR TIMES last year because they kept giving me wrong information about my card status. Each rep told me something different. One said it was mailed, another said it was never processed, a third said there was a "hold" on my account. The CONNECT system is an embarrassment and Way2Go is just as bad. Document EVERYTHING and keep calling until someone helps you.

After you get your card, I highly recommend setting up direct deposit instead. Way2Go cards have all kinds of hidden fees, and sometimes the ATMs don't recognize them properly. I learned this the hard way last year when I had to pay $5 in fees just to access my own money! To set up direct deposit, log into CONNECT, go to "View and Maintain Account Information," then "Payment Method," and select "Direct Deposit." You'll need your bank routing and account numbers.

hey has ur card shown up yet? Mine took 22 days from first payment back in January but my cousin got hers in just 8 days last month so seems totally random

Quick update to my earlier comment - I just remembered that you can actually check if your card has been mailed by creating an account on the Way2Go Card website (www.goprogram.com). You'll need your SSN and DOB to create the account, even before you have the physical card. Once logged in, it will show if your card has been mailed and when. This is actually faster than calling their customer service line, which always has long wait times.

I'm going through the exact same thing right now! Applied 4 weeks ago, approved 2 weeks ago, and still no card. I've been checking the Way2Go website daily and it just says "card production in progress" which is super frustrating. One thing I found out is that if you need emergency access to your funds, you can actually do a cash advance at certain bank branches that work with Way2Go (like SunTrust/Truist). You'll need to bring ID and your SSN, but they can give you up to $400 per day. There's a $5 fee but honestly worth it when you're waiting on bills. Also, I've heard that calling Way2Go early in the morning (like 8 AM) gets you through faster than calling later in the day. Haven't tried it myself yet but my sister said she got through in 10 minutes that way last month. Hope your card shows up soon - this whole process is so stressful when you're already dealing with unemployment!

Just wanted to share another tip that helped me when I was dealing with Way2Go card delays - if you have a smartphone, you can download the Way2Go Card app once your card is produced (even before you receive it physically). You'll need your card number which should be visible in your online account, plus your SSN and DOB. Through the app you can see your balance, transaction history, and even set up mobile alerts for when payments hit your account. It won't let you spend the money without the physical card, but at least you can monitor when payments are deposited. Also, the app sometimes shows more detailed shipping info than the website does. Hope this helps while you're waiting!

I'm in a very similar situation - approved 2 weeks ago but still waiting on my Way2Go card! This thread has been incredibly helpful, especially learning about the Way2Go website login and the mobile app option. One thing I wanted to add that might help others: I called my local CareerSource office yesterday and they told me that if you're really struggling financially while waiting for the card, some local food banks and utility assistance programs will accept a screenshot of your CONNECT account showing approved payments as proof of pending income. It's not cash obviously, but it can help with immediate needs like groceries or getting an extension on utility bills. Also, the CareerSource rep mentioned that they've been getting a lot of complaints about Way2Go card delays lately, so it seems like this is a widespread issue right now and not just isolated cases. Apparently there was some kind of processing backlog in February that they're still catching up on. Hang in there everyone - sounds like we're all in this frustrating waiting game together!

This whole thread is a lifesaver! I'm dealing with the exact same issue - got approved 12 days ago and still no card. I tried calling Way2Go yesterday and was on hold for over an hour before I gave up. Based on all the advice here, I just created an account on the Way2Go website using my SSN and DOB, and it shows my card was actually mailed 6 days ago! At least now I know it's coming instead of wondering if something went wrong. For anyone else in this situation, I also want to mention that my local library has free financial counseling services, and the counselor there told me that many people don't realize you can request expedited delivery on replacement cards for an extra $15 fee if your original card doesn't show up after 2 weeks. Obviously not ideal to pay extra, but might be worth it if you're really desperate. This whole system is such a mess, but it's comforting to know we're all struggling through it together. Definitely setting up direct deposit as soon as I get this sorted out!

I'm going through this exact same nightmare right now! Got approved 2 weeks ago and still no card. This thread has been incredibly helpful - I had no idea about the Way2Go website login or that you could check card status without calling. Just created an account and it shows mine was mailed 4 days ago, so at least there's some hope! What's really frustrating is that I called DEO three times last week and each person told me something different about when cards get sent out. One said 7-10 days, another said it depends on your payment date, and the third one just told me to "be patient" without giving any timeline at all. I'm definitely going to try calling Way2Go early in the morning like someone mentioned - waiting an hour on hold is just not sustainable when you're already stressed about money. And I'll be switching to direct deposit the second I get this card situation resolved. Thanks everyone for sharing your experiences and tips. It's oddly comforting to know this delay seems to be a widespread issue and not just bad luck on my part. Fingers crossed all our cards show up soon!

I'm dealing with this exact same issue right now! Applied 6 weeks ago, approved 3 weeks ago, and STILL waiting on my Way2Go card. Reading through all these comments has been so helpful - I had no idea about being able to check card status on the Way2Go website without calling. Just tried creating an account using my SSN and DOB like @Harper Thompson suggested, and it shows my card was supposedly mailed 2 weeks ago! But obviously it never arrived. Based on what @Amara Chukwu shared about cards getting returned as "undeliverable" even with correct addresses, I'm thinking that might be what happened to mine too. Going to try calling Way2Go first thing Monday morning using that early AM strategy. It's so frustrating that we have to become detectives just to figure out where our own money is! But at least knowing this is a widespread problem makes me feel less crazy about the whole situation. Thanks everyone for sharing your experiences and all the practical tips. This community has been more helpful than any DEO rep I've talked to! Will definitely be switching to direct deposit once I finally get this card mess sorted out.

I'm going through the EXACT same thing right now and this thread is honestly saving my sanity! Got approved 2 weeks ago, payment shows as "issued" in CONNECT, but no card yet. I was starting to think something was seriously wrong. Just tried the Way2Go website login trick using my SSN and DOB - it worked! Shows my card was mailed 9 days ago. Still nerve-wracking that it hasn't arrived yet, but at least I know it's actually in transit somewhere. Planning to call Way2Go Monday morning early like others suggested. If it doesn't show up by then, I'll definitely ask about the expedited replacement option since $15 is nothing compared to the stress of not knowing when I'll be able to access my benefits. This whole process is absolutely ridiculous - we shouldn't have to become internet detectives just to figure out where our approved unemployment money is! But I'm so grateful for everyone sharing their experiences and tips here. Makes me feel way less alone in this frustrating situation. Will update once my card situation gets resolved. Fingers crossed for all of us still waiting!

I'm in the exact same situation and this thread has been incredibly helpful! Got approved 10 days ago, first payment shows as processed in CONNECT, but still no Way2Go card. I was getting really worried something went wrong until I read all these experiences. Just tried creating the Way2Go website account using my SSN and DOB like others mentioned - it worked and shows my card was mailed 5 days ago! Such a relief to finally have some actual information instead of just wondering. One thing I wanted to add that might help others: I called my bank yesterday to ask about the direct deposit option for future payments, and they told me it can take 1-2 pay cycles for the switch to take effect once you set it up in CONNECT. So even after you get your card situation sorted, you might still need to use the Way2Go card for one more payment while the direct deposit processes. Planning to try the early morning Way2Go call strategy if my card doesn't show up by Wednesday. It's absolutely ridiculous that we have to jump through all these hoops just to access our approved benefits, but I'm so grateful everyone is sharing their experiences and tips here. This community has been way more helpful than any official DEO communication!

I'm dealing with this same nightmare right now! Been approved for 2 weeks and still no Way2Go card. Reading through all these comments has been such a huge help - I had no idea you could check card status on the Way2Go website without calling first. Just tried the login trick with my SSN and DOB that @Harper Thompson mentioned and it actually worked! Shows my card was mailed 8 days ago, which is both relieving and concerning since it should have arrived by now. I'm definitely going to try the early morning call strategy that several people mentioned. Sounds like 8 AM is the sweet spot for actually getting through to someone who can help. If my card doesn't show up by Wednesday, I'll ask about the expedited replacement option - $15 is totally worth it to finally access my benefits. It's absolutely insane that we have to become experts in navigating this broken system just to get our own approved money, but I'm so grateful for everyone sharing their real experiences here. This thread has been way more informative than anything I've gotten from DEO directly! Will definitely be switching to direct deposit once I get this card situation resolved. Thanks everyone for making this frustrating process feel less isolating!