How to get Way2Go card expedited for Florida DEO benefits? Already paid but no access to money

Yes, you can get the card expedited but it costs extra. Call the Way2Go customer service number at 1-833-888-2780 and select the option for a lost or stolen card (even though you never received it). When you get a representative, explain your situation and ask for expedited shipping. They'll charge around $15 for 2-day delivery, which comes out of your benefits. Make sure you have your CONNECT ID number and personal info ready when you call.

I went thru this last month. The normal mail time for the card is 7-10 business days. Not sure if expediting even helps tbh

The DEO system is such GARBAGE!! I had the same issue back in February. Called for expedited delivery and they STILL took 5 days to get it to me. Meanwhile my electric got shut off because I couldn't pay the bill. They seriously expect us to wait around with no money while they take their sweet time sending a plastic card. RIDICULOUS!!!! And you can't even get through to a real person half the time.

Another option is to use Claimyr to get through to an actual DEO agent who might be able to help with the card situation. I was stuck in a similar situation and couldn't get past the automated system. Used Claimyr (claimyr.com) and they got me connected to a live agent in about 15 minutes. The agent was able to verify my identity and address on the spot and notate my account that I needed the card ASAP. You can see how it works in their video: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj - much better than spending hours on hold.

u cn also set up direct deposit in CONNECT instead of waiting for the card. go to view and maintain account info then payment method. might be faster for next time

One more important tip - when you get the Way2Go card, immediately transfer the money to your personal bank account instead of keeping it on the card. The Way2Go card has a lot of fees if you use it for regular purchases or ATM withdrawals. You can transfer the funds for free through their website or app once you register the card.

I went through the same nightmare back in January. Called the Way2Go customer service number every day for a week straight until someone finally helped me. The trick is to call very early in the morning (like 7:01am when they open) or right before they close. Middle of the day is impossible to get through. When I finally got someone, they expedited my card and I had it in 3 days. Make sure you triple check that your address is correct in both CONNECT and the Way2Go system - they need to match exactly or you'll have even more delays. I also filed my claims for almost a month before I could access my money because of the card delay. The whole system is set up to make us suffer, I swear.

mine took 2 weeks to come lol good luck

I feel for you - this exact situation happened to me 3 months ago and it's absolutely maddening! Here's what worked for me: Call Way2Go at 1-833-888-2780 first thing in the morning (7am sharp) and keep calling until you get through. When you do, ask to speak to a supervisor immediately - regular reps sometimes can't help with expediting. The supervisor was able to overnight my card for $25 (comes out of your benefits). Also, while you're waiting, go into your CONNECT account and double-check that your mailing address is 100% correct - any small discrepancy will delay it even more. I got my card in 2 days after speaking to the supervisor. Hang in there, you'll get through this! The system is broken but there are ways to work around it.

I had this same issue last year and it was a nightmare! Here's what finally worked for me: Contact your local DEO CareerSource office directly - they sometimes have a direct line to expedite cards for urgent situations like yours. I called the main Tampa office and explained I was about to be evicted, and they were able to put in an emergency request that bypassed the normal Way2Go process. Got my card in 4 days instead of the usual 2 weeks. Also, if you have any documentation showing late rent notices or shut-off notices, mention that when you call - they seem to prioritize people with proof of financial emergency. The number for Tampa CareerSource is (813) 397-2054 but you should look up your local office. Worth a shot while you're also trying the Way2Go customer service route!

I'm going through this exact same situation right now! Got approved and paid but still waiting on my Way2Go card. Reading through all these responses is really helpful - I'm going to try calling Way2Go at 7am tomorrow and asking for a supervisor like Isabella suggested, plus I'll also contact my local CareerSource office as a backup plan. It's crazy that in 2025 we still have to jump through all these hoops just to access our own benefits. The stress of having money sitting there that you can't touch while bills pile up is unreal. Thanks everyone for sharing your experiences and tips - this community is a lifesaver when the actual system fails us!

I'm dealing with this nightmare too and it's beyond frustrating! After reading everyone's suggestions, I'm planning to attack this from multiple angles tomorrow: calling Way2Go at exactly 7am and demanding a supervisor for expedited shipping, plus contacting my local CareerSource office as backup. The fact that we have approved benefits just sitting there while we can't pay basic bills is absolutely insane. One thing I wanted to add - if anyone else is in this situation, document EVERYTHING. Keep records of when you call, who you speak to, reference numbers, etc. I've learned the hard way with DEO that you need a paper trail for everything. Also screenshot your CONNECT account showing the payment was processed - sometimes the reps try to claim payments haven't gone through yet. Hang in there everyone, we'll get through this broken system together!

Just wanted to share another tip that helped me when I was in this exact situation last month - if you have a smartphone, download the Way2Go mobile app and try to register your card there even before you physically receive it. Sometimes the app will let you access your account info and even see your card details before the physical card arrives. You can't spend the money without the physical card, but you can at least confirm the funds are loaded and get your card number to reference when calling customer service. Also, when you do call Way2Go, have your SSN, full legal name, and the address on file ready - they'll ask for all of this to verify your identity before they can help with expediting. The whole system is absolutely ridiculous but these little workarounds can save you some time and stress. Stay strong - you WILL get your money!

I went through this exact nightmare 6 months ago and I feel your pain! Here's what finally worked for me: Call Way2Go at 1-833-888-2780 right when they open at 7am (set multiple alarms), and when you get through, immediately ask to speak to a supervisor about an "emergency expedite due to financial hardship." Have your CONNECT confirmation number, SSN, and current address ready. The supervisor was able to overnight my card for $20 (deducted from benefits) and I had it the next day. Also, while you're on hold (which will be forever), use that time to call your local CareerSource office as backup - they sometimes have emergency protocols for situations like yours. I know it's incredibly stressful having your money just sitting there inaccessible, but don't give up! Document every call with reference numbers and keep pushing until someone helps you. The system is broken but there are ways through it. You've got this!

I'm so sorry you're dealing with this - the stress of having your benefits approved but not being able to access them is absolutely brutal! I went through something similar a few months ago and here's what I learned: Call Way2Go at 1-833-888-2780 at exactly 7:00 AM when they open (literally set your alarm for 6:59). Ask immediately for a supervisor and use the phrase "emergency expedite due to financial hardship" - they take this more seriously than just saying you need it fast. Have your CONNECT ID, SSN, full name, and current mailing address written down before you call. The supervisor can overnight it for around $20-25 which gets deducted from your benefits. Also double-check that your address in CONNECT exactly matches what's on file with Way2Go - even small differences can cause major delays. While you're waiting on hold, try downloading the Way2Go app and see if you can register your account even without the physical card - sometimes you can at least see that your funds are loaded. Hang in there, the system is absolutely broken but you WILL get your money!