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Liam O'Donnell

How is expedited TWC debit card delivered? FedEx or UPS? (Need it ASAP)

Super stressed about getting my unemployment benefits! I finally got approved after waiting forever, but I don't have the ReliaCard yet. I called the customer service number yesterday and requested expedited delivery, and they promised I should receive it TODAY. Has anyone done the expedited shipping for the TWC ReliaCard recently? Do they send it through UPS, FedEx, or USPS? I need to know if I should be waiting for a specific delivery truck or checking my mailbox. My rent is due in 3 days and I REALLY need this money to clear in time. Also, once I get the card, how quickly can I access the funds? Thanks for any help!

The expedited TWC ReliaCard typically comes via UPS or FedEx with tracking (they don't usually use USPS for expedited). When I got mine rushed last year, it arrived exactly when they said it would via UPS. The delivery required a signature, so make sure someone's home or you might miss it! Once you get the card, the funds are available immediately - you just need to activate it by calling the number on the sticker and setting up your PIN. You can use it right away at an ATM or for purchases once activated.

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Thank you so much! I'll keep an eye out for UPS or FedEx then. Nobody mentioned anything about needing a signature though...that's making me nervous. I'm home today but I might need to run to the pharmacy later. Would hate to miss it!

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mine came fedex when i got it last month took 2 days even with expedited shipping not 1 day like they said just fyi

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Oh no, really? That's cutting it close for my rent deadline... Did yours need a signature or did they just leave it?

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they just left it in my mailbox no signature

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When I requested expedited delivery for my TWC card in January, they sent it via UPS Next Day Air. It did require a signature, contrary to what someone else mentioned. I actually missed the delivery on the first attempt and had to wait another day, which was frustrating. If you're expecting it today, I recommend tracking the package on the UPS or FedEx website using the phone number associated with your claim. The customer service rep should have provided you with tracking information - did they give you any tracking number?

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They didn't give me any tracking number! Now I'm worried. I'll try calling the ReliaCard customer service again to see if they can provide tracking info. This is so stressful.

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THE TWC SYSTEM IS SUCH A MESS! I waited THREE WEEKS for my card even after requesting expedited shipping! They kept saying it was sent but nothing ever arrived. Had to call FIVE TIMES before they would send a replacement! And guess what? The first one suddenly showed up the same day as the replacement. What a joke! Don't trust their timeline promises!!!

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That's unusual - expedited shipping typically works as promised. Did you verify your mailing address was correct in both the TWC system and with U.S. Bank ReliaCard? Sometimes discrepancies between addresses can cause delivery issues.

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YES my address was correct! The TWC system is just BROKEN like everything else about unemployment in Texas! They don't care if people can't pay their bills while waiting!

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I had the same worry last month! Mine came FedEx but my neighbor got hers UPS. I think they use different services depending on your location in Texas. Either way it was super fast - requested expedite at 3pm and had it next day by noon.

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That gives me some hope! I'm in the Houston area, if that makes any difference for which carrier they use.

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If you need to speak directly with a TWC agent about tracking your ReliaCard, try using Claimyr. I was in a similar situation where I needed my card urgently and couldn't get clear info. Claimyr got me connected to a TWC rep in about 13 minutes when I'd been trying for days on my own. They can check exactly where your card is in the system and confirm shipping details. They have a video demo at https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh that shows how it works. Their website is claimyr.com - definitely saved me a lot of stress when I was in your situation.

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does this actually work? been calling twc for 2 weeks straight with no luck

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Yes, it works. I was skeptical too but was desperate after trying for days to get through. Got connected in about 15 minutes. Much better than the busy signals and automatic disconnects I kept getting.

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Hey just wanted to let you know that the expedited cards sometimes come in plain white envelopes that don't look official at all! My roommate almost threw mine away thinking it was junk mail! Keep an eye out for ANY mail today, even stuff that looks like spam.

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Omg thank you for mentioning this! I would've never thought to look for a plain envelope. I'll check ALL my mail carefully.

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One more important thing - once you get your ReliaCard, I recommend immediately setting up direct deposit to your personal bank account for future payments. You can do this through your TWC account online. That way you won't have to worry about card deliveries for future payment requests. The direct deposit typically processes within 1-2 business days after payment is approved.

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That's great advice! I'll definitely set up direct deposit as soon as I get this sorted out. Seems much more reliable than waiting for cards in the mail.

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UPDATE: My ReliaCard just arrived via FedEx about 20 minutes ago! No signature was required - they just left it in my mailbox. It did come in a pretty plain-looking envelope, so thanks for the warning about that. Already called and activated it. Such a relief! Thank you all for your help and advice!

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Great news! Glad it worked out for you!

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Excellent! Don't forget to set up that direct deposit for future payments to avoid this stress next time.

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Congrats on getting your card! That's such a relief when you're stressed about rent. For anyone else reading this thread - it seems like the delivery method (FedEx vs UPS) and signature requirements can vary by location and timing. The most important thing is to request expedited shipping ASAP if you need it quickly, and don't assume it'll always come exactly when they say. Also, definitely check ALL your mail like others mentioned - those plain envelopes can be misleading!

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