ESD debit card delivery time? Approved after 10-week wait but card hasn't arrived

In my experience, the ReliaCard usually takes 7-10 business days to arrive after requesting it. Since you requested it on the 20th, you should receive it any day now. Keep in mind mail delivery can sometimes be delayed. If you don't receive it by the end of this week, you can call U.S. Bank ReliaCard customer service directly at 1-888-964-0359 to check the status or request an expedited replacement (though there may be a fee for that).

mine took for EVER to come!!! like 3 weeks and i was freakin out the whole time. ESD is the WORST with communication about this stuff. they dont tell u anything!

You might want to try Claimyr if you need to reach an ESD agent about your card status. I was having the same issue with my ReliaCard not arriving, and after weeks of trying to call on my own with no luck, I used Claimyr.com and got through to an agent in about 20 minutes. They were able to verify my card had been mailed and gave me the exact date to expect it. Saved me a lot of stress! You can see how it works in their video demo: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3

Have you checked if direct deposit is an option for you? I had issues with my ReliaCard last year and switched to direct deposit instead - WAY better. You can set it up in your eServices account under "Update Payment Information." It doesn't help with the card you're waiting for now, but might be better for future payments.

I know this doesnt help ur immediate problem but in 2025 they still haven't figured out how to get people their $ faster?? The whole system is designed to make ppl suffer i swear. I waited 12 weeks for approval then another 3 for my card back in 2023. And my cousin just went through the same thing last month. ESD needs to get their act together!!

One important thing to know: once your ReliaCard arrives, you need to activate it immediately by calling the number on the sticker and setting up a PIN. Also, if you need funds urgently and your card arrives right before a weekend, be aware that ATM withdrawals have daily limits (usually $500-1000) that reset at midnight. Some people don't realize this and get stuck without enough cash if they have large payments to make.

my roomate just got a reliacard last month and it showed up in exactly 8 business days. but he said they dont send any tracking # or notification when they mail it so its just a waiting game

Hey I just remembered something important - when my card finally came, it was in a super plain white envelope that looked like junk mail! Almost threw it away. Keep an eye out for boring looking mail from "Indiana" (that's where US Bank sends them from for some reason).

Actually just went thru this last month. My advice - call US Bank directly (not ESD) at 855-279-1270. They can tell you exactly when your card was mailed. Mine took 9 business days to arrive. If it's been more than 10 business days, they can cancel that one and expedite a new card to you in 3 days.

I went through the exact same thing last year! The waiting is absolutely brutal, especially when you can see the money sitting there but can't access it. In my case, the ReliaCard took about 12 business days to arrive, which was longer than the 7-10 days they usually quote. What really helped was calling US Bank (the number Connor mentioned is correct) because they could actually track the card and confirm it was mailed. Also, just as a backup plan, you might want to contact your landlord and explain the situation - many are understanding about unemployment delays since it's so common. Some will accept a screenshot of your ESD account showing the pending payment as proof that money is coming. Hang in there, it should arrive soon!