ReliaCard not arriving after 2 weeks - how long does ESD debit card really take?
Hi everyone! I'm new to the Washington unemployment system and chose the ReliaCard option for my benefits. My claim was approved and I've already received two benefit payments according to my ESD account (totaling around $1,740). However, I still haven't received my actual debit card in the mail. The ESD website said it would take approximately 10 business days, but it's been longer than that now. I can see the money is there in my account but can't access it without the physical card! Has anyone else experienced delays with receiving their ReliaCard? Should I be concerned that it got lost in the mail? Is there a number I should call to check on the status? I really need to access these funds for rent that's coming due next week. Any help would be greatly appreciated! 😊
15 comments
Nia Thompson
it took like 3 weeks for mine to show up no joke. esd said 10 days but us bank who makes the card takes FOREVER to mail them out. dont worry its probably coming just suuuuuper slow. but if its been more than 20 days you should def call us bank. dont bother with esd they just tell you to contact the bank anyway
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Luca Esposito
•Thanks for the info! It's been about 16 days so far, so maybe I should give it another week before panicking. Do you happen to have the US Bank number handy? Also, when your card finally arrived, were all your payments there or did you lose any?
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Mateo Rodriguez
The official timeline from US Bank is 7-10 business days, but in my experience (and many others I've talked to), it typically takes 2-3 weeks for the ReliaCard to arrive. The good news is that all your payments are safely on the card already - they don't get lost just because you don't have physical access to the card yet. If it's been more than 3 weeks, you should definitely call US Bank ReliaCard customer service at 1-888-964-0359. They can confirm if your card has been mailed and possibly expedite a replacement if needed. Don't wait too long if you need the funds urgently. Also, once you get the card, I recommend setting up direct deposit to your regular bank account through the ReliaCard website or app. That way you don't have to worry about using the physical card for everything.
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GalaxyGuardian
•this is good advice but also MAKE SURE ur mailing address is 100% correct in both ur ESD account AND with the post office. my roommate had his card sent back cuz his name wasnt on our mailbox!!!
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Aisha Abdullah
I had the WORST time with this last year! The card never showed up after a month of waiting, and when I called US Bank, they said they mailed it but couldn't tell me where exactly they sent it. Had to request a new one and wait ANOTHER two weeks. So irritating! Meanwhile, I had bills piling up and couldn't access MY MONEY that was sitting there! ESD was no help - they just told me it's a US Bank issue. The whole system is ridiculous. Why can't they just direct deposit to your regular bank account from the beginning?? If I were you, I'd call US Bank right away instead of waiting. The number is on the ReliaCard website. Don't make my mistake of waiting too long!
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Luca Esposito
•Oh no, that sounds awful! I'm worried the same thing might happen to me. I double-checked my address in the ESD system and it's correct. Did they charge you a fee for the replacement card?
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Ethan Wilson
I've helped many claimants with this issue, and here's what you need to know: 1. The first ReliaCard typically takes 10-15 business days (so 2-3 weeks total) to arrive. This is longer than the 7-10 days officially stated. 2. All your payments are safe and will accumulate on the card even before you receive it. 3. If it's been more than 15 business days, call US Bank ReliaCard directly at 1-888-964-0359. They can verify if a card was mailed, when it was sent, and to what address. 4. If you need immediate access to your funds, US Bank can expedite a replacement card for a fee (typically $15) that arrives in 2-3 business days. 5. Once you receive your card, you can set up the ReliaCard mobile app to manage your funds and set up transfers to your personal bank account. Keep in mind that the first card comes automatically once your first payment is processed, but any replacement must be requested directly through US Bank, not ESD.
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Luca Esposito
•Thank you so much for this detailed information! I'll give it a few more days since I'm at day 16, and then contact US Bank if needed. I didn't realize they could expedite a card - that's really helpful to know in case I need funds urgently.
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Yuki Tanaka
When I was on unemployment back in January, I had a similar issue with my ReliaCard. Have you tried calling US Bank yet? Getting through to ESD is basically impossible these days - I spent HOURS trying to talk to someone there about my missing card. I actually ended up using Claimyr (claimyr.com) to connect with an ESD agent. They got me through to an actual person at ESD in about 30 minutes when I'd been trying for days on my own with no luck. They have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 The ESD agent was able to confirm my card had been issued and gave me the direct US Bank number to call. Turns out my card had been sent to my old address even though I updated it in the ESD system! So definitely worth checking on this sooner rather than later.
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Aisha Abdullah
•I wish I'd known about that service when I was dealing with my card issues! Spent days trying to get through to ESD just to be told to call US Bank anyway. Such a waste of time.
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GalaxyGuardian
my sister got hers in like 12 days but i had to wait almost a month!!! the mail is so random sometimes. but ya def call if its been over 3 weeks. the good thing is that the money doesnt disappear, its there waiting for u. just sucks when u need it NOW and cant get to it!!
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Luca Esposito
•A month?! That's ridiculous! I hope mine doesn't take that long. I'm going to give it until the end of this week and then start making calls. Thanks for sharing your experience!
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Carmen Diaz
Just a suggestion - when you DO finally get your ReliaCard, immediately set up direct deposit transfers to your regular bank account. You can do this through the US Bank ReliaCard website or app. That way you won't have to worry about the card for future payments. I learned this the hard way when my ReliaCard got damaged and I had to wait for a replacement. Now all my unemployment payments automatically transfer to my regular checking account as soon as they hit the ReliaCard. Much more convenient! Also, save the US Bank ReliaCard customer service number (1-888-964-0359) in your phone. You'll likely need it at some point, and it's much faster to deal with them directly than going through ESD.
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Nia Thompson
•this is the best advice right here!! i set up automatic transfers to my checking and now i dont even think about the relicard anymore. money just shows up in my real account like 1 day after esd pays me
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Luca Esposito
UPDATE: My ReliaCard FINALLY arrived today - took exactly 18 days! All my payments were there just as everyone said. Thanks for all the helpful advice. I've already set up the mobile app and scheduled transfers to my regular bank account for future payments. For anyone else waiting on their card, the timeline on the ESD website is definitely optimistic. Plan for 2-3 weeks instead of the 7-10 business days they claim. And definitely set up direct transfers once you get it!
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