ReliaCard not arriving after 2 weeks - how long does ESD debit card really take?

it took like 3 weeks for mine to show up no joke. esd said 10 days but us bank who makes the card takes FOREVER to mail them out. dont worry its probably coming just suuuuuper slow. but if its been more than 20 days you should def call us bank. dont bother with esd they just tell you to contact the bank anyway

The official timeline from US Bank is 7-10 business days, but in my experience (and many others I've talked to), it typically takes 2-3 weeks for the ReliaCard to arrive. The good news is that all your payments are safely on the card already - they don't get lost just because you don't have physical access to the card yet. If it's been more than 3 weeks, you should definitely call US Bank ReliaCard customer service at 1-888-964-0359. They can confirm if your card has been mailed and possibly expedite a replacement if needed. Don't wait too long if you need the funds urgently. Also, once you get the card, I recommend setting up direct deposit to your regular bank account through the ReliaCard website or app. That way you don't have to worry about using the physical card for everything.

I had the WORST time with this last year! The card never showed up after a month of waiting, and when I called US Bank, they said they mailed it but couldn't tell me where exactly they sent it. Had to request a new one and wait ANOTHER two weeks. So irritating! Meanwhile, I had bills piling up and couldn't access MY MONEY that was sitting there! ESD was no help - they just told me it's a US Bank issue. The whole system is ridiculous. Why can't they just direct deposit to your regular bank account from the beginning?? If I were you, I'd call US Bank right away instead of waiting. The number is on the ReliaCard website. Don't make my mistake of waiting too long!

I've helped many claimants with this issue, and here's what you need to know: 1. The first ReliaCard typically takes 10-15 business days (so 2-3 weeks total) to arrive. This is longer than the 7-10 days officially stated. 2. All your payments are safe and will accumulate on the card even before you receive it. 3. If it's been more than 15 business days, call US Bank ReliaCard directly at 1-888-964-0359. They can verify if a card was mailed, when it was sent, and to what address. 4. If you need immediate access to your funds, US Bank can expedite a replacement card for a fee (typically $15) that arrives in 2-3 business days. 5. Once you receive your card, you can set up the ReliaCard mobile app to manage your funds and set up transfers to your personal bank account. Keep in mind that the first card comes automatically once your first payment is processed, but any replacement must be requested directly through US Bank, not ESD.

When I was on unemployment back in January, I had a similar issue with my ReliaCard. Have you tried calling US Bank yet? Getting through to ESD is basically impossible these days - I spent HOURS trying to talk to someone there about my missing card. I actually ended up using Claimyr (claimyr.com) to connect with an ESD agent. They got me through to an actual person at ESD in about 30 minutes when I'd been trying for days on my own with no luck. They have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 The ESD agent was able to confirm my card had been issued and gave me the direct US Bank number to call. Turns out my card had been sent to my old address even though I updated it in the ESD system! So definitely worth checking on this sooner rather than later.

my sister got hers in like 12 days but i had to wait almost a month!!! the mail is so random sometimes. but ya def call if its been over 3 weeks. the good thing is that the money doesnt disappear, its there waiting for u. just sucks when u need it NOW and cant get to it!!

Just a suggestion - when you DO finally get your ReliaCard, immediately set up direct deposit transfers to your regular bank account. You can do this through the US Bank ReliaCard website or app. That way you won't have to worry about the card for future payments. I learned this the hard way when my ReliaCard got damaged and I had to wait for a replacement. Now all my unemployment payments automatically transfer to my regular checking account as soon as they hit the ReliaCard. Much more convenient! Also, save the US Bank ReliaCard customer service number (1-888-964-0359) in your phone. You'll likely need it at some point, and it's much faster to deal with them directly than going through ESD.

UPDATE: My ReliaCard FINALLY arrived today - took exactly 18 days! All my payments were there just as everyone said. Thanks for all the helpful advice. I've already set up the mobile app and scheduled transfers to my regular bank account for future payments. For anyone else waiting on their card, the timeline on the ESD website is definitely optimistic. Plan for 2-3 weeks instead of the 7-10 business days they claim. And definitely set up direct transfers once you get it!

Congrats on getting your card! 18 days is actually pretty good - I've seen people wait a full month. The ESD website timeline is definitely misleading. I always tell people to expect 3-4 weeks just to be safe. Pro tip for anyone still waiting: you can also call US Bank and ask them to text you when your card ships. They don't advertise this feature but they'll do it if you ask. Helped me track when mine was actually on the way instead of just wondering every day if it would show up in the mail. Also seconding the direct deposit setup - once you do that you basically never have to think about the ReliaCard again except as a backup. The transfers are usually same-day or next-day depending on your bank.

So glad you got your card and everything worked out! Your experience is really helpful for others going through the same thing. I'm currently on day 12 waiting for mine, so reading that 18 days is normal actually makes me feel better about the wait. One thing I wanted to add - if anyone is really desperate for funds while waiting, some banks will let you do a cash advance at their ATMs once you have the card number (even without the physical card). You'd need to call US Bank to get the card number and set up a PIN over the phone. There's usually a fee but it might be worth it for emergencies. I haven't tried this myself but saw it mentioned in another forum. Thanks again for updating us - it's so nice when people follow up with the resolution! 😊

Thanks for sharing your experience with the timeline, Luca! I'm currently on day 14 waiting for my ReliaCard and was starting to get really anxious about it. Reading everyone's responses here has been so helpful - it sounds like 2-3 weeks is the real timeline, not the 7-10 business days they advertise. I'm definitely going to save that US Bank number (1-888-964-0359) and plan to set up automatic transfers as soon as I get my card. The idea of having future payments go straight to my regular bank account sounds so much better than dealing with the ReliaCard every time. Quick question for anyone who's set up the transfers - are there any fees for moving money from the ReliaCard to your personal bank account? And how long do the transfers typically take?

I'm dealing with the exact same situation right now! Filed my claim 3 weeks ago and it was approved with payments showing in my account, but still no ReliaCard in sight. It's so frustrating seeing the money there but not being able to access it when bills are due. Reading through everyone's experiences here is actually really reassuring though - sounds like 2-3 weeks is totally normal despite what the ESD website says. I'm at the 3 week mark now so thinking I should probably call that US Bank number (1-888-964-0359) that everyone mentioned to check on the status. Has anyone had success getting the card expedited if it's been lost? I'm wondering if it's worth paying the $15 fee to get a replacement sent faster rather than waiting potentially another week or two. My rent is due in a few days and I really need access to these funds! 😰

I'm going through this exact same thing right now! Filed my claim about 2.5 weeks ago, got approved, can see my payments in the ESD portal, but no ReliaCard yet. It's so nerve-wracking when you can see your money sitting there but can't touch it! Reading through everyone's experiences here has been super helpful though. Sounds like the 7-10 business day timeline on the ESD website is pretty much useless and 2-3 weeks is the real expectation. I'm planning to give it until the end of this week (which would put me at exactly 3 weeks) and then call that US Bank number everyone mentioned. Thanks for posting this question @Luca - and congrats on finally getting your card! Really appreciate everyone sharing their timelines and tips. I'm definitely going to set up those automatic transfers to my regular bank account as soon as my card arrives. This whole ReliaCard system seems unnecessarily complicated when they could just offer direct deposit from the start!

I'm in the exact same boat right now! Just hit the 2 week mark waiting for my ReliaCard and starting to get anxious about it. My claim was approved and I can see two payments sitting there (about $1,200) but obviously can't access any of it without the physical card. Reading through everyone's experiences here is really reassuring though - sounds like 2-3 weeks is totally normal despite what ESD claims about 7-10 business days. I'm going to give it another week and then call US Bank at that number everyone mentioned (1-888-964-0359) to check on the status. Really appreciate everyone sharing their timelines and the tip about setting up automatic transfers once the card arrives. That seems like the way to go to avoid this whole waiting game for future payments. The fact that there are no fees for transfers is great news too! @Luca glad you finally got your card and everything worked out! Stories like yours give me hope that mine will show up soon too 😊

I'm going through the exact same situation right now! I'm on day 19 waiting for my ReliaCard and was starting to panic, but reading through all these responses has been incredibly helpful and reassuring. It's clear that the ESD timeline of 7-10 business days is way too optimistic - sounds like 2-3 weeks is the actual reality. I can see my payments sitting there in my account (around $980 so far) but obviously can't access them without the physical card. It's so stressful when you have bills coming due! I'm going to follow everyone's advice and call US Bank at 1-888-964-0359 tomorrow to check on the status since I'm almost at the 3-week mark. Thanks to everyone who shared their experiences and timelines - it really helps to know this delay is normal and that the money doesn't disappear. I'm definitely going to set up those automatic transfers to my regular bank account as soon as the card arrives. This whole process would be so much easier if they just offered direct deposit from the beginning! @Luca congrats on finally getting your card and thanks for updating us with the good news! 😊

I'm currently on day 11 waiting for my ReliaCard and this thread has been so helpful! It's really reassuring to see that pretty much everyone experiences delays beyond that 7-10 business day estimate from ESD. @Luca thanks for sharing your experience and congrats on finally getting your card! Your timeline of 18 days seems pretty typical based on what everyone else has shared here. I'm definitely saving that US Bank number (1-888-964-0359) and will call them if I hit the 3-week mark without my card arriving. The tip about setting up automatic transfers once you get the card is golden - I had no idea you could do that with no fees! That's definitely going to be the first thing I do once my card shows up. Would save so much hassle for future payments. It's honestly ridiculous that ESD doesn't just offer direct deposit as the default option instead of forcing everyone through this ReliaCard waiting game first. But at least knowing what to expect helps manage the anxiety of watching your money sit there inaccessible! Thanks to everyone who shared their experiences and timelines - this community is awesome for helping newcomers navigate this confusing system! 😊

I'm currently on day 15 waiting for my ReliaCard and this entire thread has been a lifesaver! When I first saw that my payments were approved but no card was arriving, I was starting to panic thinking something went wrong. But seeing everyone's real experiences here - especially @Luca getting theirs on day 18 - has really put my mind at ease. The ESD timeline of 7-10 business days is clearly just wishful thinking! It sounds like pretty much everyone waits 2-3 weeks minimum. I'm going to follow the advice here and wait until I hit the 3-week mark before calling US Bank at 1-888-964-0359 to check on status. I can see about $850 sitting in my account that I can't access yet, which is frustrating but at least I know it's safe and waiting for me. The automatic transfer setup with no fees sounds amazing - definitely doing that immediately once my card arrives so I never have to deal with this waiting game again for future payments! Thanks to everyone for sharing your timelines and tips. This community is so helpful for navigating what can be a really stressful process! 😊

I'm on day 13 waiting for my ReliaCard and this whole thread has been incredibly reassuring! When I first started seeing delays past that 7-10 business day estimate, I thought maybe something had gone wrong with my application. But clearly everyone goes through this same waiting period. @Luca thanks so much for posting this question and following up with your success story! It's really helpful to see the full timeline from start to finish. And to everyone else who shared their experiences - this community is amazing for helping people understand what to actually expect vs. what ESD tells you to expect. I've got about $1,340 sitting in my account that I can't touch yet, which is nerve-wracking, but at least I know it's normal and the money is safe. I'm definitely going to save that US Bank number (1-888-964-0359) and call them if I don't see my card by day 20 or so. The automatic transfer setup sounds like absolute genius - I had no idea that was even an option! That's going to be the first thing I do once my card arrives. Thanks everyone for all the helpful tips and for sharing your real timelines. Makes this whole process so much less stressful when you know what to actually expect! 😊