How long does the TWC ReliaCard take to arrive in the mail?
I just got approved for unemployment benefits with TWC last week (thank goodness!) and chose the debit card option instead of direct deposit. The agent mentioned something about a ReliaCard but didn't say how long it would take to arrive. My rent is due in 9 days and I'm getting nervous about timing. Has anyone received their TWC card recently? How many days did it take to show up in your mailbox? I'm in the Dallas area if that matters for mail delivery times.
15 comments
Daniela Rossi
Mine took exactly 7 business days to arrive last month. They told me 7-10 business days when I called to check on it. If you're worried about your rent, you might want to call TWC directly to see if they can expedite it, though I doubt they can. The ReliaCard is actually issued through US Bank, not directly from TWC.
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Sophie Hernandez
•Thanks for the info! Did you have to activate it when it arrived or was it already ready to use? I'm hoping 7 days is enough time before my rent is due.
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Ryan Kim
got mine in like 6 days but my cousin waited almost 3 weeks!!! depends on ur luck i guess
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Sophie Hernandez
•3 WEEKS?? Oh no, that would be a disaster for me. Did your cousin call to follow up or anything?
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Zoe Walker
The TWC ReliaCard typically arrives within 7-10 business days after your first payment is processed (not after approval). Important details to know: 1. You won't receive the card until after your first payment is processed 2. You need to activate it when it arrives by calling the number on the sticker 3. You can check if a payment has been issued to the card by logging into your TWC account 4. The card comes in a plain white envelope that can look like junk mail - watch your mailbox carefully! If it's been more than 10 business days since your first payment was processed, you should contact US Bank ReliaCard services at 1-800-657-6343 to check status or request a replacement.
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Sophie Hernandez
•This is super helpful, thank you! I just logged into my TWC account and it shows my first payment was processed yesterday. So I guess that means the 7-10 day countdown starts now, not from when I was approved last week. That's cutting it really close for my rent...
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Elijah Brown
mine came fast but my idiot mailman put it in my neighbors box!!! check with your neighbors if it dosent show up on time. the envelope is really plain looking and doesnt say TWC anywhere on it.
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Maria Gonzalez
If you're worried about getting your payment in time for rent, I'd recommend trying to get through to TWC directly to see if there are any other options. I was in a similar situation last year and spent days trying to get through their phone lines without success. I finally used Claimyr (claimyr.com) to connect with a TWC agent quickly. They have a service that helps you skip the phone queue. I was able to ask about my ReliaCard status and they told me exactly when it had been mailed. They even have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh Once I got through to TWC, the agent told me I could also switch to direct deposit for future payments if I wanted faster access to funds, even if the first payment was already being sent to the ReliaCard.
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Sophie Hernandez
•I hadn't heard of Claimyr before but I'll check it out! I've already tried calling TWC three times this week and couldn't get through. Getting a human on the phone would definitely help me figure out exactly when to expect the card.
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Natalie Chen
The whole ReliaCard system is RIDICULOUS!! My card took 12 business days to arrive while I was facing eviction. When I called TWC they just said "we can't control the mail" - VERY HELPFUL!!! 🙄 Then when it finally arrived, I had to spend 45 minutes on the phone with US Bank to activate it because their automated system didn't recognize my info. The entire system is designed to make us suffer as much as possible while waiting for OUR MONEY that WE EARNED through our unemployment insurance!!!!
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Ryan Kim
•yep system sucks big time. took forever for mine too
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Daniela Rossi
Quick tip: Once you do get your ReliaCard, you can set up the US Bank ReliaCard mobile app to see when deposits hit your card. You can also transfer money from the card to your personal bank account through the app if you prefer not to use the physical card. The transfer usually takes 2-3 business days but it's free.
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Zoe Walker
•Great suggestion about the app! Another option is to link the ReliaCard to Venmo or Cash App once you receive it, which can sometimes be faster than bank transfers for moving money around. Just be careful about transfer limits and fees.
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Santiago Martinez
When I got unemployment in October last year, I was also worried about the ReliaCard timing. Mine actually arrived in exactly 5 business days which was faster than I expected. But my situation was probably different than yours since I'm in Houston not Dallas. One thing I wish I'd known sooner - you can call US Bank directly about the card status even before you receive it. Their customer service was actually way more helpful than TWC. The number should be on the TWC website where they explain the ReliaCard program. Hope this helps! Good luck with your rent situation.
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Sophie Hernandez
•Thank you! I'll try calling US Bank directly tomorrow. Hopefully being in Dallas vs Houston doesn't add too much extra mail time. I appreciate all the help from everyone here!
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