TWC payment method confusion - Will first benefit payment come on TWC card or paper check?

Congrats on getting approved! The first payment usually depends on what payment method you selected during your initial application. If you chose the ReliaCard debit card option, they'll mail you a new card first (which can take 7-10 business days to arrive) and then load your benefits onto it. If you selected direct deposit, they would deposit directly to your bank account. Paper checks are less common now but still an option if you selected that. You can verify your payment method by logging into your TWC account online and checking your payment options in your profile settings. Also, keep in mind that even after approval, your first payment might take a little time to process - especially if you just got approved yesterday.

mine showed up like 2 weeks after i got approved lol the card comes separate from ur actual payment notification so dont panic yet

The TWC payment system is so frustrating! When I got approved back in February, it took them nearly 12 days to send my ReliaCard, but then another 3 days for the actual payment to post to the card. The most annoying part is there's no real tracking system for the card delivery. One thing you should know - when the card does arrive, you'll need to activate it immediately by calling the number on the sticker. And set up a PIN you'll remember because if you forget it and get locked out, that's a whole other headache dealing with U.S. Bank customer service.

You can actually change your payment method from ReliaCard to direct deposit even now. Log into your TWC account, go to Payment Option, and update your preference. However, for your first payment, if they've already processed it for the ReliaCard, that's where it will go. If your payment status shows "processed" but you haven't received the card yet, you might want to call TWC to check if there's an issue. The problem is getting through to an actual person at TWC...

I had same problem last month!! I waited forEVER and nobody answerd at TWC. I found this service called Claimyr that got me through to a TWC rep in like 20 minutes instead of calling for days. It was at claimyr.com and they have a demo video at https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh that shows how it works. They basically call TWC for you and when they get someone, they connect you. Was worth it because I found out my card was sent to wrong address!

One more thing to keep in mind - your first payment might include back pay from your effective date to your approval date. So while waiting for the card is frustrating, that first payment might be larger than you expect. After you get this first payment sorted out, I strongly recommend switching to direct deposit for future payments. It's much faster (usually 2-3 business days after requesting payment) and more reliable than waiting for the ReliaCard system.

I HAD THE EXACT SAME PROBLEM!! Called TWC literally 46 times (I counted) before I got through last week. Turns out they had sent my ReliaCard to my old address even though I updated my address in the system. The rep had to cancel that card and issue a new one. Now I'm waiting AGAIN for another 7-10 days. The whole system is broken and they don't care that people have bills to pay! Make sure you verify your address when you finally get through to someone.

UPDATE: I managed to get through to TWC this morning (took forever). The representative confirmed my ReliaCard was mailed out 2 days ago and should arrive within 5-7 business days. She also verified they have my correct address. For anyone else in this situation, I recommend calling as early as possible (I called right when they opened at 8am) and being super persistent. Now just waiting anxiously for that card to show up!