Can't reach Texas Unemployment? Claimyr connects you to a live TWC agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the TWC
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the TWC drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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my cousin works at twc and she says they're SUPER understaffed right now which is why nobody can get thru on the phones. apparently they lost like 30% of their staff after budget cuts but claims went up by like 20% this year. system is totally overwhelmed. not helpful i know but explains why its so hard to reach anyone
SEE THIS IS EXACTLY WHAT I WAS SAYING!!! They INTENTIONALLY understaff so people give up and don't get benefits!! It's ALL by design!!! Your cousin should expose them!!!
Just wanted to follow up - if the ID.me verification and Form TWC-FV25 don't resolve your issue within 7 business days, you should also submit an official inquiry through your state representative's office. They have staff specifically dedicated to helping constituents with state agency issues like TWC problems. Many people don't realize this, but your state rep can often get issues resolved much faster than going through normal channels. Google "Texas state representative [your zip code]" to find your rep's contact info, then look for a "constituent services" link on their website.
Update: I tried Claimyr this morning and got through to a TWC agent in about 30 minutes! The agent confirmed my identity over the phone and is removing the fraud flag. My account should be unlocked within 24 hours. Thanks everyone for all your helpful advice - especially the Tele-Serv tip which let me request my payment while waiting for this to be resolved!
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I'm experiencing this exact same situation right now! Just hit the 5 business day mark since my ID.me verification and my account is still showing ineligible. Reading through everyone's experiences has been such a relief - I was convinced I had somehow messed up the verification process or that my claim was permanently broken. The most helpful thing I've learned from this thread is that it's actually a manual review process that takes 7-10+ business days, not an automatic system update like I assumed. I've been checking my account multiple times per day expecting instant results, which was just driving my anxiety through the roof. I'm definitely going to follow Victoria's advice about continuing to request payments even while showing ineligible, and I just set up text alerts like Giovanni suggested. The waiting is brutal when you're watching bills pile up, but at least now I know this timeline is unfortunately normal. Thanks everyone for sharing your experiences and keeping the rest of us sane during this stressful process!
Ethan, you're absolutely not alone in this! I'm actually on day 6 since my ID.me verification and having the exact same experience. Like you, I was checking my account obsessively thinking something was wrong with my verification. Learning that it's a manual review process has been such a game-changer for my stress levels - I wish TWC made that clearer upfront instead of leaving us all in the dark wondering if we did something wrong. The text alerts are definitely a good move, and I'm also going to start requesting payments like Victoria mentioned even though it feels weird doing it while showing ineligible. This whole thread has been a lifesaver for my anxiety. Hopefully we'll both see some movement in the next few days as we get closer to that 7-10 day window everyone's talking about!
I'm going through the exact same thing right now! Just completed my ID.me verification 4 days ago and my account is still showing ineligible. This entire thread has been incredibly helpful - I had no idea it was a manual review process that could take up to 2 weeks. I've been panicking thinking I did something wrong with the verification. What really stood out to me was Victoria's advice about continuing to request payments even while showing ineligible. I wasn't sure if I should keep doing that, but it makes total sense to maintain the schedule so you don't miss out once it gets resolved. I also just set up text alerts after reading Giovanni's suggestion. The hardest part is definitely the uncertainty and lack of communication from TWC about what's happening behind the scenes. But knowing that 7-10 business days seems to be the normal timeline for most people gives me hope. I'll try to be patient for another week before considering calling or using that Claimyr service. Thanks everyone for sharing your experiences - it's such a relief to know this delay is unfortunately normal!
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UPDATE: Just wanted to let everyone know that I tried the reverify option after checking ID.me directly (thanks @helpful_person!) and it worked! My account is now showing as verified in the TWC portal too. Going to request my payments right away. Thanks everyone for your help!
Great news! This is a common desync issue between the two systems. Glad you got it resolved without having to wait the full processing time.
lucky!! wish id known that trick when mine was stuck!
Wow, this thread is so helpful! I'm dealing with the same ID.me verification issue right now - been stuck on "processing" for 3 days. Reading through all these experiences, it sounds like this is unfortunately pretty common lately. I'm definitely going to try checking my ID.me account directly first to see if there's a sync issue like @Savannah had. If that doesn't work, I might look into that Claimyr service @Aisha mentioned. It's reassuring to know that benefits get backdated once it's resolved, but still stressful when you're waiting on money for bills. Thanks everyone for sharing your experiences and solutions!
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This whole situation has me thinking - maybe we should create some kind of group chat or notification system for when TWC goes down like this? I spent half my day panicking and refreshing the site when I could have been doing other things if I knew it was a widespread issue. Seeing everyone's updates here was so helpful, but I only found this thread by chance when I was searching for answers. It would be amazing if we had a way to quickly alert each other when the system crashes so nobody has to stress alone. Plus we could share real-time updates about when it's working again, like Mia did tonight. Just a thought - this community really proved how valuable it is to have people looking out for each other!
That's actually a brilliant idea! I'm pretty new to dealing with unemployment benefits and today was honestly terrifying - I had no idea if the problem was on my end or if everyone was experiencing it. Having some kind of quick alert system would save so much stress and wasted time. Maybe we could set up a Discord server or even just a group text? I'd definitely be interested in joining something like that. Today really showed me how much better it is when we can support each other through these system failures instead of each person panicking alone at home!
I love this idea! A Discord server or group chat would be perfect for situations like this. We could have different channels - one for system outage alerts, one for sharing tips and workarounds, and maybe even one for general TWC questions and support. I'm pretty tech-savvy and would be happy to help set something up if there's enough interest. Today was such a stressful reminder of how isolating it can feel when you're struggling with these systems alone. Having a real-time community response could make such a huge difference for everyone dealing with unemployment benefits in Texas!
I'm so glad I found this thread! I've been dealing with the same issue all day and was starting to panic that I'd miss my filing deadline. Reading through everyone's experiences and solutions has been incredibly helpful - especially the tips about taking screenshots, trying the Tele-Serv number, and that Claimyr service. It's frustrating that TWC's system is so unreliable, but it's reassuring to know there's a whole community here who understands what we're going through. I love the idea someone mentioned about creating a Discord or group chat for real-time updates during outages like this. Count me in if that happens! For now, I'm going to try the website again tonight based on the updates that it's working. Thanks everyone for sharing your experiences and keeping each other informed throughout this stressful day!
I'm so relieved to find this community too! I just joined today after spending hours frantically googling "TWC website down" and getting nowhere. This whole experience has been eye-opening - I had no idea system outages were this common with TWC or that there were backup options like the Tele-Serv number. The stress of potentially missing a filing deadline when you're already dealing with unemployment is just awful. I'm definitely interested in that Discord idea too! Having a place where we can quickly check if it's just us or if the whole system is down would save so much anxiety. Thanks to everyone who's been sharing updates and tips throughout the day - you've all been lifesavers!
James Johnson
Just wanted to follow up on this thread with what worked for me. After trying everything, what finally fixed my issue was: 1. Used Claimyr to get through to TWC (took about 3 hours instead of days of redialing) 2. Explained to the agent that I'd already completed ID.me verification 3. The agent had me verify my identity directly with them 4. They put a manual override in their system 5. My claim was processed within 24 hours The agent explained that they're implementing a fix for this issue in their next system update, but no exact timeline. Until then, getting a manual override from a TWC representative is the only guaranteed solution. Hope this helps everyone still dealing with this frustrating situation!
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Emily Nguyen-Smith
•Thank you so much for coming back to update! I really appreciate all the help from everyone. I'm going to try Claimyr today and if that doesn't work, I'll head to the office in person tomorrow. Will update when I get this resolved for anyone else who finds this thread later.
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Anna Stewart
I'm dealing with this exact same issue right now! Completed ID.me verification 10 days ago, got all the confirmations, but TWC still shows pending. It's so relieving to see I'm not alone and that there's actually a known system glitch causing this. Based on what everyone's shared, I'm going to try the Claimyr service first since I can't afford to spend another week on hold, and if that doesn't work I'll visit my local TWC office with all my documentation. Thank you all for sharing your experiences and solutions - this thread is incredibly helpful for those of us stuck in this frustrating situation!
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