TWC: Backdating UI claim & work search exemption after AI upgrade slashed hours/pay?

Hey everyone, I'm in a bit of a pickle with my unemployment benefits. My company did an AI upgrade that's been messing with my hours and pay since August. The system's handling more work on its own, so I'm getting a lot of 'No Work Available' messages during my shifts. Plus, there are tech issues causing unpaid downtime. My pay rate dropped by a third! I filed for unemployment on September 1st when I realized this wasn't just a temporary glitch. Now I'm trying to get my benefits backdated to August 9th when all this started. Also asked to be exempt from job searching since I'm still employed and they're working on fixing things. Anyone dealt with something similar or have advice on how to handle this?

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28 comments

Yuki Watanabe

•1y

Here's what you need to do: 1. Document everything. Keep a detailed log of your reduced hours, tech issues, and pay cuts. 2. Gather any emails or communications from your company about the AI upgrade and its impact. 3. When you call, be polite but firm. Explain that you're still employed but experiencing a significant reduction in hours and pay due to tech changes. 4. For the backdating request, emphasize that you didn't immediately realize the extent of the problem. Many states allow backdating for good cause. 5. About the work search exemption, explain that your employer is actively working on resolving the issue and you expect your hours to increase soon. 6. If they deny your requests, ask about the appeals process. Don't give up! 7. Consider reaching out to your state representative or labor board if you hit a wall with unemployment. Good luck, and don't let the system wear you down!

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