TWC system says I haven't submitted payment request in 3 weeks, but I've never been able to submit one at all. Help!

I found a way to solve unemployment payment request issues, watch this: https://www.youtube.com/watch?v=xM19tnVyUOY

Ugh, that sucks! I had a similar issue last year. Have you tried calling the TWC helpline? They might be able to reset your account or something.

Sounds like a glitch in their system. Have you checked your TWC inbox for any messages about this?

I found a way to actually get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/V-IMvH88P1U

This happened to me too! Here's what worked for me: 1. Log out of your account completely 2. Clear your browser cache and cookies 3. Log back in 4. Go to the payment request page and refresh a few times For some reason, this reset things and I was able to submit my request. Hope it helps!

The TWC system is such a joke. I swear they make it complicated on purpose to discourage people from claiming benefits. 🙄

Have you tried reaching out to your state representative? Sometimes they can help push things through when you're stuck in bureaucratic limbo.

I'm in the same boat, OP. Been trying to sort out my claim for weeks now. This whole system is a mess. Hang in there!

Here's a comprehensive guide to troubleshooting TWC payment request issues: 1. System Glitches: - Try logging in from a different device or browser - Clear your cache and cookies - Use incognito/private browsing mode 2. Account Issues: - Double-check all your personal information is correct - Ensure your claim is still active (not expired or exhausted) - Look for any pending tasks or requests in your TWC inbox 3. Timing Issues: - Make sure you're requesting payment during your designated filing period - Check if you've missed any previous payment requests 4. Technical Support: - Use the TWC chat feature for quicker responses - Call during off-peak hours (early morning or late evening) - Consider using a paid service like Claimyr to get through to an agent 5. Escalation: - Contact your state representative or ombudsman - File a formal complaint if all else fails Remember to document all your attempts to resolve the issue. This can be helpful if you need to appeal or prove you've been actively trying to resolve the problem. Hope this helps, and good luck!

I went through something similar last month! The "3 weeks" message is misleading - it seems to count from when your claim was approved, not when you actually started trying to submit requests. What worked for me was: 1. Check if your claim status shows "Active" in your dashboard 2. Look for any outstanding work search requirements or eligibility issues 3. Try submitting your payment request on a different day of the week (I had success on Wednesday mornings) Also, make sure you're answering all the certification questions correctly. Sometimes one wrong answer can block the submission without giving you a clear error message. The TWC system is definitely glitchy, but don't give up! Once you get that first payment request through, the rest should be smoother.

I had this exact same issue a few weeks ago! The system was telling me I hadn't submitted in 3 weeks even though I'd been trying daily. What finally worked for me was doing a complete logout, then waiting about 30 minutes before logging back in. Apparently there's some kind of session timeout issue that can cause this error. Also, try accessing the payment request page directly through a bookmark or by typing the URL instead of navigating through the menu - sometimes the navigation gets stuck in a loop. Once I got my first payment request through using this method, everything went back to normal. Hope this helps and you get it sorted soon! The frustration is real with this system.

I've been dealing with TWC issues for months now, and what you're describing sounds exactly like what happened to me. The system gets confused when there are verification delays - it starts counting time from when your claim was initially filed, not from when you actually got verified and could start submitting requests. Here's what I'd recommend trying in this order: 1. First, do what @Jasmine Hernandez suggested - completely log out, clear everything, and log back in fresh 2. Check your claim dashboard to make sure it actually shows "Active" status 3. If you're still getting blocked, try what @Giovanni Gallo mentioned about the session timeout - log out, wait 30+ minutes, then try again 4. When you do get back in, go directly to the payment request page instead of navigating through menus The "haven't submitted in 3 weeks" message is basically the system's way of saying there's a disconnect between your verification timeline and the payment request timeline. Super frustrating, but once you break through that first time, it should work normally after that. If none of the tech solutions work, definitely try calling right when they open like @Nathaniel Mikhaylov suggested. Sometimes they need to manually reset something on their end. Hang in there - you'll get through this!

I'm dealing with almost the exact same situation right now! Got verified about 2 weeks ago after waiting forever, and now the system keeps telling me I haven't submitted a payment request in 3 weeks - but like you, I've never been able to submit even one. It's so maddening when the error message makes it sound like it's your fault for not submitting when the system literally won't let you. I'm going to try all the solutions people have shared here, especially the logout/clear cache method and the session timeout fix. It's comforting to know this isn't just happening to me, even though I hate that we're all going through this stress. The TWC system really needs a major overhaul. Hope you get yours sorted out soon - keep us posted on what ends up working for you!

Someone please help me. I've already received payment for the first two weeks, but when it came time for the next two weeks, someone from Workforce Solutions emailed me asking for work search logs. I misunderstood and thought that I didn't need to call to request payment, but actually I have to. When I called to request payment for the third two-week period, the system displayed a message saying, "3 weeks missing." I decided to reach out to a representative for assistance. After waiting on hold for 20 minutes, someone finally helped me. She said she would reopen the request for me. However, when I called back to request the claim, the same message appeared again. The problem is that I can't access my account online to make my request because I last did so two years ago. TWC isn't allowing me to fill out the unemployment form online this year, so I have to handle everything over the phone. I'm so tired of reaching them. Don’t know what I should do now, so frustrated.

@Yin Chen I'm so sorry you're dealing with this frustrating situation! The "3 weeks missing" message seems to be a common glitch that multiple people here are experiencing. Since you can't access your account online, you're stuck with the phone system which makes everything harder. A few suggestions that might help: 1. When you call, specifically ask the representative to not just "reopen" your request, but to completely reset your payment request timeline. Explain that the system is showing "3 weeks missing" even after they said they fixed it. 2. Ask them to check if there are any technical flags or holds on your account that might be causing the system to reject your requests even after they're supposedly reopened. 3. Since you mentioned the work search logs issue - make sure they've cleared any pending requirements related to that, as sometimes unresolved requirements can block payment requests. 4. Document everything - get the representative's name/ID and ask for a reference number for your case. This will help if you need to call back again. The fact that they're making you do everything by phone when others can use the website seems like an additional technical issue on their end. You might want to ask specifically about getting your online access restored so you don't have to keep calling for every request. Hang in there - this system is broken but people here have gotten through similar issues!

I'm seeing so many people with this exact same "3 weeks missing" error - it's clearly a widespread system bug! I just wanted to add that if you're still stuck after trying all the great technical solutions people have shared here, there's another route that worked for my friend: contact your local workforce office directly instead of the main TWC line. The local offices sometimes have more flexibility to manually override system glitches like this. You can find your local office on the TWC website and call them directly. They often have shorter wait times too since fewer people know to call them directly. Also, when you do get through to someone (whether local office or main line), ask them to make detailed notes in your file about the "3 weeks missing" system error. This way if you have to call again, the next person can see the full history and won't make you start from scratch explaining everything. The amount of people dealing with this same issue shows TWC really needs to fix their system, but in the meantime we have to work around their bugs. Hope you get it resolved soon - keep us posted!

I went through this exact same nightmare a couple months ago! The "3 weeks missing" error is definitely a system glitch that happens when there's a gap between your verification approval and when you can actually start submitting requests. What finally worked for me was a combination of the solutions people have mentioned here: 1. Complete logout and browser reset (like @Jasmine Hernandez suggested) 2. Wait at least 30 minutes before logging back in (the session timeout fix @Giovanni Gallo mentioned is real) 3. Go directly to the payment request URL instead of navigating through menus 4. Try submitting during off-peak hours - I had success around 6 AM on a Tuesday The key thing to understand is that the system is counting time from your original claim date, not from when you actually got verified and could access payment requests. So even though you've "never been able to submit one at all," the system thinks you're late based on its internal timeline. If the technical fixes don't work, definitely try calling your local workforce office directly (as @CosmicCadet mentioned) rather than the main TWC line. They often have more tools to manually reset these system errors. Don't give up - once you break through that first payment request, everything should work normally after that. The frustration is real but this community has your back!