FINALLY GOT THROUGH!!! Using that Claimyr service actually worked - I spoke with an agent this morning who fixed the issue in about 10 minutes. Turns out they were missing a document from my former employer that I had no idea about. The agent said all my appeals were consolidated and she removed the extras from my file. My claim status just changed to 'processed' and payment should arrive in 2-3 business days. What a relief!

Wow, what a rollercoaster but so glad you got it resolved! This thread is going to be super helpful for others dealing with the same nightmare. I've been struggling with TWC for 2 weeks myself and was about to give up. Definitely going to try the Claimyr service and contacting my state rep as backup options. It's crazy that such simple solutions exist but TWC doesn't make them obvious. Thanks for sharing your experience and keeping us updated!

I'm dealing with this exact same issue! Filed my claim on June 29th after being laid off and it's been over 2.5 weeks now with no updates. My account only shows my expired claim from late 2022, and I get the same "pending employer response" message when I call. What's really concerning me is that my former employer has a history of being slow to respond to official requests - they took forever to send my final paycheck too. I've been doing my work search activities and payment requests like everyone suggested, but the financial stress is getting intense. Has anyone had success getting their employer to respond faster, or is it really just a waiting game? I'm tempted to reach out to HR myself but don't want to accidentally complicate things with TWC. This thread has been so helpful though - at least I know the system issues are real and it's not just me!

I'm going through the exact same situation! Filed on June 30th after being laid off and it's now been over two weeks with my account only showing my expired claim from 2023. The "pending employer response" message on the phone system is identical to what you're experiencing. What's been really helpful from reading everyone's responses here is learning that I should continue doing payment requests even though I can only see the old claim - I was hesitant about that but now I understand it won't mess anything up. I'm planning to try the 7:00am calling strategy tomorrow since my employer is probably going to take the full 14+ days to respond (if they respond at all). The financial stress is real when bills are due and you can't even see if your claim exists in the system! Hang in there - it sounds like this is unfortunately just how broken the TWC system is right now.

That's awesome news, Diego! Thanks for coming back with the update - it really helps others who might be in the same situation. Your timeline (3 business days from benefit amount showing to official letter) is super helpful info. Enjoy that peace of mind and congrats on getting approved!

I'm going through the exact same thing right now! Filed my claim about 2 weeks ago after being let go (also "at will" termination), had my fact-finding interview last Friday, and just this morning my status changed from "under review" to showing a weekly benefit amount. Reading through all these responses is so helpful - especially seeing Diego's update that he got his official approval letter! The anxiety of not knowing for sure is real. I've been checking my correspondence inbox obsessively since seeing the benefit amount appear. Based on everyone's experiences here, it sounds like seeing that benefit amount after being "under review" is usually a good sign, but I'm definitely going to wait for that determination letter before getting too excited. Diego, thanks so much for coming back with your update - that 3-day timeline gives me hope I'll know for certain soon!

I just want to add that you should also save any performance reviews, emails, or other documentation that shows your work was previously satisfactory before this hostile treatment started. This helps establish a pattern that they suddenly changed how they were treating you, which supports the constructive discharge argument. Also, if you have any coworkers who witnessed the harassment or sudden change in treatment, ask them if they'd be willing to provide a written statement - sometimes having third-party witnesses can make all the difference in these cases. The fact that your boss already typed up a resignation letter for you is honestly pretty shocking and shows clear intent to push you out rather than follow proper termination procedures.

I went through a very similar situation in 2021 and want to stress how important it is to act quickly once you make your decision. If you do end up having to resign (whether you sign their letter or write your own), file your unemployment claim the same day or the next business day at the latest. The longer you wait, the more it looks like you had other options or weren't truly forced out. When I filed my claim, I made sure to use phrases like "hostile work environment," "impossible working conditions," and "no reasonable alternative but to resign" in my explanation. I also attached a timeline document with specific dates and incidents that led to my resignation. TWC approved my claim on the first review, but I know others who had to appeal - either way, the key is having your documentation ready and being very clear that you were constructively discharged rather than voluntarily quitting. One last tip: if your employer contests your claim (which they probably will), don't panic. The initial determination isn't final, and you have the right to appeal and present your evidence to a hearing officer. Stay organized with all your documentation and remember that TWC sees these cases regularly - they know the difference between someone who quit because they didn't like their job and someone who was pushed out by an employer trying to avoid paying unemployment.

I'm really sorry you're going through this - it's such a stressful situation when you know you're in the right but can't prove it. I've been following similar cases in our community and wanted to add a few thoughts based on what I've seen work: 1. Document EVERYTHING you remember about those technical issues - dates, times, who you spoke with, what the problems were. Even if you can't prove it all right now, having a detailed written record will help your lawyer or help you present a coherent case. 2. Check if your company had an IT helpdesk system where you might have submitted tickets about the recording problems. Sometimes these systems keep records even after employees leave, and they could be subpoenaed. 3. Consider reaching out to your state representative's office - they sometimes have staff who can help navigate TWC issues and ensure you're getting fair treatment in the appeals process. 4. If you do hire a lawyer, make sure they specialize in unemployment law specifically. General employment lawyers might not know all the TWC-specific procedures and deadlines. The fact that you were initially approved shows that TWC found your case had merit. Don't let your employer's documentation intimidate you - companies often create paper trails after the fact to justify their decisions. Stay strong and fight this!

I'm a paralegal who works on employment cases and I've seen this situation many times. You actually have several strong options for your second appeal that others haven't mentioned: 1. **Request personnel file records** - Texas law requires employers to maintain complete personnel files. Your employer likely has internal emails, manager notes, or IT trouble tickets that they didn't present in the first hearing. Request ALL personnel records, not just what they showed the judge. 2. **Demand call center metrics** - If you worked in a call center with recording issues, there should be system-wide data showing dropped calls, recording failures, or technical problems during your employment period. This data proves the issues were systemic, not your fault. 3. **File a formal discovery request** - You can request specific documents like: manager email communications about you, any discussions about the recording system problems, IT work orders, and system maintenance logs. 4. **Consider filing a retaliation claim** - If they fired you immediately after you reported technical problems, this could be retaliation for raising legitimate workplace issues. The key is being very specific in your requests. Don't just ask for "emails" - request "all electronic communications between [manager's name] and IT department regarding call recording system issues from [date] to [date]." Document everything you remember NOW while it's fresh. The Commission Appeal process is much more formal and you have real discovery rights that you didn't have in the phone hearing.