Texas Unemployment

CommunityGovernment Services

Can't reach Texas Unemployment? Claimyr calls for you, so you don't have to wait on hold.

Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.

Using Claimyr will:

  • Connect you to a human agent at the TWC
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the TWC drops your call
Fox KTVUABC 7CBSSan Francisco Chronicle


Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Multiple TWC appeals from employer who missed deadline - can they keep appealing after benefits exhausted?

Has anyone dealt with an employer who keeps getting appeal hearings even after missing deadlines? My situation is ridiculous. TWC initially approved my benefits (determination said I was fired but NOT for misconduct). My former employer completely ignored the initial paperwork deadline (the 14-day response window to be considered a party of interest). Then suddenly, a MONTH later, he filed an appeal! I went through the first appeal hearing about 6 weeks ago, and guess what? The employer didn't even bother to show up! One of the main questions on the hearing agenda was whether he should even be considered a party of interest since he missed the original deadline. Now the crazy part - he requested ANOTHER appeal, and TWC actually granted it! I'm completely shocked they're giving him a second chance when he couldn't be bothered to show up the first time. This whole process has dragged on so long that I just claimed my final week of benefits. Do I seriously have to attend this second appeal hearing? Has anyone experienced an employer who kept appealing like this even after missing deadlines and hearings? How did your situation turn out? I'm worried they might try to make me repay benefits if he somehow wins this time.

That's a great point. I'll make a note to ask about that if it doesn't come up. Thank you!

0 coins

I went through almost the exact same situation last year! My former employer missed the initial deadline, then filed an appeal weeks later, and when they didn't show up to the first hearing, they were somehow allowed to file yet another appeal. It's incredibly frustrating how the system seems to give employers endless chances while we have to jump through every hoop perfectly. In my case, I did have to attend the second hearing (which was indeed a Commission Appeal), and I'm glad I did because the employer actually showed up that time with a lawyer. They tried to argue that they had "good cause" for missing everything, but since I had documented all the timeline issues and came prepared with my separation paperwork, I was able to successfully defend my case. The key thing that helped me was pointing out the pattern of non-compliance and asking the hearing officer to explain why procedural deadlines seemed to only apply to claimants, not employers. I also emphasized that I had been collecting benefits in good faith based on TWC's original determination and had relied on that income. Definitely attend your hearing next Tuesday - don't let them win by default after putting you through all this hassle. You've got this!

0 coins

TWC payment not showing as pending after yesterday's request - anyone else experiencing delays?

I requested my TWC payment yesterday morning through the Tele-Serv system but I'm getting worried because nothing is showing up in my payment status yet - not even a 'pending' notice. Usually by now I can at least see that it's being processed. Anyone else having similar issues with this week's payment? Is TWC experiencing delays? I've got rent coming up and really need this to hit my account on the normal schedule.

UPDATE: Just checked again and now my payment is showing as pending! Looks like it was just delayed by a day. Thanks everyone for your help and suggestions. For anyone else experiencing this, it seems like there's just a system delay this week.

0 coins

Great news! Glad it worked out. This is why I always say give it at least 48 hours before worrying too much. The TWC system works...it's just slow sometimes! ๐Ÿ‘

0 coins

Thanks for posting this update! I was getting worried about my payment too since I requested yesterday and hadn't seen anything yet. Really glad to hear yours showed up - gives me hope that mine will appear soon too. It's frustrating when they do system maintenance without better communication, but at least we know what's causing the delay now.

0 coins

TWC approved me but payment blocked - decision letter confusion about job separation

I'm so frustrated with TWC right now! I got approved for unemployment benefits last week, but I'm still not getting any money. My most recent decision letter says they need to verify my job separation was valid - but they ALREADY sent me a letter confirming it was valid three weeks ago! They also mentioned removing a payment block, but it's still there when I check online. I called the Tele-Serv number yesterday and the automated system told me my maximum benefit amount is $9,800, but that I've received $0 so far. I've submitted all my employment records through the portal and uploaded the separation documents they requested. What else am I supposed to do? Has anyone dealt with this contradiction in decision letters before? I've been requesting payment every two weeks for over a month now and still nothing in my account. My bills are piling up and I'm getting really worried.

Did you get this resolved? I'm curious if contacting your state rep or using Claimyr worked out for you. I'm dealing with something similar now (except my block code is different) and wondering what the most efficient solution was in your case.

0 coins

Update: I ended up using Claimyr to get through to TWC yesterday morning. Got connected to a specialist in about 20 minutes! The agent explained that my employer had initially confirmed my separation reason, but then submitted additional information that triggered a review. She expedited the secondary review and manually removed the payment block. My payment was processed this morning and should be in my account tomorrow! So relieved this is finally resolved. If anyone else is dealing with this, definitely worth getting through to a real person rather than waiting for the system to sort itself out.

0 coins

That's great news that you got it resolved! For anyone else reading this thread, Luca's experience highlights something important - sometimes employers submit additional information after the initial separation verification that can trigger these secondary reviews. It's not always about missing documents from the claimant's side. The key takeaway here is that getting through to an actual TWC specialist is usually necessary to understand what's really happening with your claim. The automated systems and online portals often don't show the full picture of why payments are blocked, especially when there are conflicting determination letters. Thanks for updating us on the resolution - these success stories help other people know what options actually work!

0 coins

TWC waiting week payment after exhausting benefits - what happens to my final $788?

I'm down to my final payment request for my TWC benefits. My account shows I have $788 remaining, but I typically receive $754 after taxes. I'm wondering what happens with the waiting week payment? Will I actually get the full $788, or will it be less because of the waiting week they held back at the beginning? Will I get that waiting week payment separately after my benefits are exhausted to zero? I'm trying to budget for next month and need to know exactly what to expect for this final payment.

For your planning purposes, here's exactly what will happen with your final payment: 1. You'll receive your regular weekly benefit amount ($754 after taxes) one last time 2. Your claim will then show as exhausted 3. If you're still unemployed, you should immediately file for EB (Extended Benefits) if they're currently available in Texas 4. Remember to continue your work search activities (minimum 3 per week) even during the transition Don't forget that once you do find employment, you need to work for 6 consecutive weeks and then specifically request the waiting week payment. Mark your calendar with a reminder as many people forget this step.

0 coins

Thank you so much for the detailed explanation! I wasn't aware of Extended Benefits - I'll look into whether those are available right now. And I'll definitely set a reminder about the waiting week for when I do find work.

0 coins

Just wanted to add that you should also check if you qualify for any federal extension programs that might be available. Sometimes there are additional weeks of benefits beyond regular unemployment and EB, depending on economic conditions. Also, if you're considering any job training programs, some of them can extend your benefit period while you're enrolled. Worth looking into TWC's workforce development programs - they sometimes have partnerships that can help bridge the gap between when your benefits end and when you find steady work.

0 coins

TWC caseworker just called - how long until approval after this step?

Got a surprise call from my TWC caseworker today about my unemployment claim. She asked a bunch of questions about my last job and why I was let go (company downsizing). She mentioned she needed to 'verify some details' but didn't say much else. Anyone know how long it usually takes to get approved after this phone interview? I'm on week 5 since filing and getting really anxious about bills. Is the caseworker call a good sign that things are moving forward?

NeonNinja

Author

Thanks everyone for all the helpful responses! I'm feeling a bit more optimistic now. I've been doing my work searches and keeping records, and I'll definitely keep requesting payments every two weeks. I'll update this thread once I hear something. Hoping for that determination letter soon!

0 coins

Fingers crossed for you! The caseworker call is definitely a positive step. I went through something similar last year - got laid off due to company restructuring and had my caseworker interview on a Wednesday. Got my approval letter the following Tuesday (6 business days). One thing that helped me was checking the TWC website multiple times a day, not just for the determination letter but also to make sure all my information was still showing correctly. Sometimes there are system glitches that can delay processing. Also, if you haven't already, make sure your direct deposit info is set up properly so when payments do start, they go through smoothly. The waiting is the worst part, but it sounds like you're doing everything right! Keep us posted on how it goes.

0 coins

Prev1...6768697071...151Next