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I went through this exact same nightmare with the EM22 error about 6 months ago! In my case, it was triggered because I had worked as a contractor for one employer while also being a W-2 employee at another company during the same time period. The TWC system just couldn't handle that scenario automatically. After reading through all these helpful responses, I wish I had known about some of these alternatives back then. I ended up getting through by calling at exactly 7:00 AM on a Tuesday morning and staying on hold for over 2 hours. The agent was super helpful once I finally connected and completed my entire application over the phone in about 35 minutes. One thing I'd add - make sure you have your Social Security card handy when you call. The agent asked me to verify the full number even though I had already entered it online. Also, if you received any final paychecks or vacation payouts, have those exact dates and amounts ready. The system is very particular about getting all the financial details correct. Don't give up! The EM22 error is frustrating but it's definitely resolvable once you get a human on the line.
This is such a comprehensive breakdown of what to expect! I'm dealing with the EM22 error right now and it's reassuring to know that even complex employment situations like yours can get resolved. The tip about having your Social Security card ready is really helpful - I wouldn't have thought of that. I'm going to try the early morning call strategy tomorrow with all my documents organized. It's frustrating that the system can't handle these scenarios automatically, but at least there's a path forward. Thanks for sharing your experience and the detailed timeline!
I've been following this thread closely as I'm currently stuck with the same EM22 error. Based on everyone's experiences, it seems like this error is much more common than TWC lets on, especially for people with any kind of non-standard employment situation. For anyone still struggling with this, I wanted to share that I found the TWC website actually has a page explaining error codes (though it's buried deep in their help section). EM22 specifically means "Employment verification required" - which confirms what others have said about needing manual review. One strategy I haven't seen mentioned yet: if you have a local TWC office that's open for in-person visits, that might be another option. I called my local office directly and they said they can sometimes help with application errors during walk-in hours, though you'd need to bring all your employment documentation with you. The system really needs to be updated to handle these common scenarios automatically instead of forcing everyone through phone support. But until then, at least we have this community sharing solutions!
I'm going through the exact same thing right now! Just saw this message appear on my payment request page for the first time yesterday and immediately started worrying. Reading through all these responses is really reassuring - sounds like it's just part of their routine system checks. I've been super careful about documenting my work searches and haven't had any other income to report, so hopefully mine will go through smoothly like yours did. Thanks for posting about this - it's nice to know I'm not the only one who got anxious seeing that message pop up out of nowhere!
I'm so glad this thread helped ease your anxiety! I was in the same boat just a few days ago - that message appearing suddenly really caught me off guard. It's amazing how much better you feel when you realize other people have gone through the exact same thing and came out fine. Keep doing your work searches and documenting everything properly, and you should be good to go. The waiting and uncertainty is definitely the worst part, but it sounds like most people here had positive outcomes even with that scary message showing up. Fingers crossed your payment processes smoothly too!
I'm dealing with this exact same situation right now! Just noticed the "reviewing eligibility" message on my payment request page this morning and it definitely made my heart skip a beat. I've been on unemployment for about 6 weeks now and everything has been going smoothly until this message suddenly appeared. Like you, I don't see anything in my inbox or on my homepage indicating there's actually a problem with my claim. After reading through everyone's experiences here, I feel a lot more relieved. It sounds like this is just TWC's way of doing routine checks rather than indicating a specific issue. I've been diligent about my work search requirements and haven't had any unreported income, so I'm hoping my situation will resolve like most of yours did. Still nerve-wracking though, especially when you're depending on these payments to cover basic expenses! Thanks for starting this thread - it's really helpful to see that so many others have gone through the same thing and had positive outcomes. I'll keep requesting my benefits as scheduled and try not to stress too much about the automated message.
You're definitely not alone in feeling that heart-skip moment when you first see that message! I just went through this myself a couple weeks ago and had the exact same panic response. What really helped me was realizing that if TWC actually found a serious issue with your claim, they would send you official correspondence in your inbox rather than just displaying a vague automated message on the payment request page. The fact that your homepage looks normal and you haven't received any specific notices is actually a really good sign. I kept requesting my benefits as usual and everything worked out fine - my payments continued without any delays or problems. Try to stay calm and stick to your routine of documenting work searches and reporting accurately. The waiting is definitely the hardest part, but based on everyone's experiences in this thread, you'll most likely be just fine!
This is such a common issue, unfortunately. I went through something similar last year - got an eligibility determination letter but the online system kept rejecting my claims. Turns out there was a flag on my account that wasn't cleared even though I was deemed eligible. What finally worked for me was going to a local workforce center in person. The staff there could see things in the system that weren't visible online and were able to manually clear the issue. It took about 2 hours total but got resolved same day. If you have a TWC office nearby, I'd definitely recommend trying that route while you're also working the phones. Good luck!
This is exactly the kind of advice I needed to hear! I didn't even think about going to a physical office - I've been so focused on trying to do everything online. There's a TWC office about 30 minutes from me, so I'll definitely give that a try. Thanks for sharing your experience, it gives me hope that there's actually a solution to this mess!
This situation is way too common and honestly infuriating! I work at a local nonprofit that helps people navigate benefits applications, and we see this TWC eligibility vs. system mismatch issue almost weekly. A few things that have worked for our clients: 1. If you have the eligibility letter, take a clear photo/scan and upload it as supporting documentation with every claim attempt 2. Try calling the TWC employer line instead of the claimant line - sometimes they're less busy and can still help with account issues 3. Document EVERYTHING with dates/times - if this goes to appeal later, you'll need that paper trail 4. File a complaint with the Texas State Auditor's office if this drags on much longer - they track systemic issues like this The in-person office suggestion from Oliver is spot-on too. Sometimes you just need a human to actually look at your file instead of dealing with the automated system. Don't give up - you're entitled to those benefits if you got the eligibility letter!
This is incredibly helpful! I had no idea about the employer line option or filing complaints with the State Auditor's office. The documentation tip is especially good - I've been so frustrated I haven't been keeping track of everything properly. Really appreciate organizations like yours helping people navigate this maze. It's reassuring to know there are multiple paths to get this resolved!
I'm dealing with almost the exact same situation! I was hired for a fully remote position 18 months ago, moved states about 6 months in (with my manager's full approval), and just got terminated last week for "inability to fulfill in-person job requirements." It's so clearly a fabricated reason to try to block unemployment benefits. I filed my claim 3 days ago and I'm waiting to hear back. From everything I've researched and what others have shared here, it sounds like we have strong cases since our jobs were legitimately remote and we have documentation proving it. The key seems to be having that paper trail showing the remote nature of the work. One thing I learned is that even if you get initially denied (which seems common in disputed cases), the appeals process really works in situations like ours where employers are clearly trying to game the system. It's frustrating that we have to fight for benefits we're entitled to, but it sounds like persistence pays off. Definitely file your claim ASAP - don't let their sketchy termination reason discourage you from applying. You worked remotely successfully for 2 years, that speaks for itself. Keep all your documentation organized and be ready to present a clear timeline if you need to appeal. You've got this!
This is so encouraging to hear from someone in nearly identical circumstances! It's frustrating that employers think they can just make up reasons to avoid paying unemployment, but it sounds like the appeals system does work when we have the documentation to back up our cases. I'm filing my claim first thing tomorrow morning. It's reassuring that you went ahead and filed despite the sketchy termination reason - I was second-guessing myself wondering if I should even bother. But you're absolutely right that working remotely successfully for 2 years speaks for itself. How long did they say it would take to get an initial determination? I'm trying to mentally prepare for the timeline since I need to figure out my budget while this is pending. Thanks for the encouragement - we definitely have to stick together on this since it seems like more companies are pulling these kinds of tactics!
I'm so sorry you're dealing with this - it's incredibly frustrating when employers try to rewrite history to avoid their unemployment obligations. Based on everything you've described, you absolutely should file for benefits immediately. Don't let their fabricated termination reason discourage you from applying. Your situation has all the hallmarks of a strong unemployment case: you were hired for a remote position, worked remotely successfully for 2 years, properly notified your employer about your move and received approval, and then were suddenly terminated for not being able to do in-office work that was never part of your job. That's textbook "substantial change in working conditions" that TWC recognizes. A few key things to remember when filing: - Be completely factual about the circumstances - don't speculate about their motives - Emphasize that your position was designated as remote from day one - Mention that you had approval for your move and continued performing your duties successfully - Save every piece of documentation you have about the remote nature of your role Even if you get initially denied (which happens in many disputed cases), don't give up. The appeals process is designed exactly for situations like this where employers try to manipulate the system. From what others have shared, success rates are high on appeal when you have documentation proving your job was truly remote. File tomorrow and don't let them intimidate you out of claiming benefits you've earned. You've got this!
Landon Morgan
I'm in a similar boat - filed my second appeal back in early July and still waiting! The anxiety is real when bills keep coming but there's just radio silence from TWC. What's helped me cope while waiting is setting up a simple tracking system. I created a spreadsheet with: - All my payment request dates - Work search activities each week - Any correspondence with TWC - Important deadlines It makes me feel like I'm doing something productive instead of just sitting around worrying. Plus if/when I get my hearing, I'll have everything documented. Also want to echo what others said about continuing those bi-weekly payment requests even though they get denied. My friend went through this last year and when she finally won her appeal, she got a lump sum for all those weeks she had properly requested. Would have been devastating to miss out on that because she stopped requesting. Hang in there - sounds like 6-8 weeks is pretty normal for second appeals based on what everyone's sharing here. Your 7/6 date means you're getting close to that range!
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Jamal Carter
•That spreadsheet idea is brilliant! I'm definitely going to set something like that up this weekend. You're right that having everything documented makes you feel more in control of the situation, even when you're basically just waiting for TWC to do their thing. I've been keeping my work search activities in a notebook, but a spreadsheet would be much more organized and easier to reference if I need it for the hearing. Did you include any specific details about each work search activity or just the basic info? Thanks for the encouragement about the timeline too. It's reassuring to hear from people who have actually been through this process that 6-8 weeks is normal. Some days it feels like my appeal just disappeared into a black hole at TWC! @Landon Morgan Do you mind sharing what columns you included in your tracking spreadsheet? I want to make sure I m'capturing all the important information.
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Lucas Bey
I'm going through this exact same nightmare right now! Filed my second appeal on June 28th after my first one was denied (employer claimed I was terminated for poor performance but I have emails showing it was actually a layoff due to budget cuts). It's been almost 8 weeks now and I'm losing my mind checking that stupid TWC portal every day just to see "Appeal Received" with no other updates. The financial stress is unreal - I've burned through my savings and I'm behind on rent. But reading everyone's experiences here is actually really helpful. I had no idea that 6-8 weeks was normal for second appeals, and I definitely didn't know about continuing to request payments during the appeal process. I stopped doing that after the first few got denied because I thought it was pointless! Question for those who've been through this - when TWC finally schedules your second appeal hearing, do they give you much advance notice? I'm worried I'll miss the call or email notification since their communication has been so terrible throughout this whole process. Also going to try that Claimyr service someone mentioned and definitely calling my state rep's office. At this point I'll try anything to get some kind of update on where my case stands. This whole system is designed to make people give up, but I can't afford to do that!
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