One more thing to check - log into your TWC account and go to the "Claim and Payment Status" section. Look for any status messages or pending issues listed there. Sometimes there are specific hold reasons that don't generate correspondence but are visible in that section of your account. It might give you more insight into why your claim is delayed.

I'm dealing with something similar right now - my claim has been pending for 3 weeks and my former employer hasn't responded either. The uncertainty is the worst part because you don't know if you should be looking for emergency assistance or if the money is coming next week. I've been reading that some people have had success contacting their local workforce office directly instead of trying to get through to the main TWC phone line. Has anyone tried that approach? Also, @Maxwell St. Laurent - have you considered reaching out to any local assistance programs while you wait? I know it's not ideal but it might help bridge the gap until TWC gets their act together.

Hey OP, what state are you in? The process can vary a lot depending on location. Might help to know for more specific advice.

This is such a common issue, unfortunately. I went through something similar last year - got an eligibility determination letter but the online system kept rejecting my claims. Turns out there was a flag on my account that wasn't cleared even though I was deemed eligible. What finally worked for me was going to a local workforce center in person. The staff there could see things in the system that weren't visible online and were able to manually clear the issue. It took about 2 hours total but got resolved same day. If you have a TWC office nearby, I'd definitely recommend trying that route while you're also working the phones. Good luck!

@OP - did you ever get through? I'm curious if any of these suggestions worked for you.

Glad to hear you finally got through! That 7am timing trick seems to be the real deal. For anyone else still struggling with this, I'd also suggest having all your documents ready before calling - claim number, SSN, ID info, etc. That way when you do get through after waiting forever, you can handle everything in one call instead of having to go through this nightmare again.

hey when is ur appeal hearing? mine took FOREVER to get scheduled, like 7 weeks after i filed the appeal request

I'm so sorry you're going through this - sexual harassment cases with TWC can be incredibly frustrating but you absolutely have grounds for appeal. I went through something similar two years ago and here's what I learned: The key is reframing the narrative. Your caseworker documented it wrong - this isn't about "not liking work conditions," it's about a hostile work environment that made continued employment impossible. A few things that helped my case: - I organized all evidence chronologically with dates/times - I specifically highlighted each time I reported the harassment and the company's inadequate response - I brought a witness who testified about what they observed - I emphasized that I tried to resolve it internally before quitting The appeal hearing officer was night and day different from the initial caseworker. They actually listened and understood the legal distinction. Won my case and got 4 months of backpay. Keep your chin up - the system failed you initially but the appeal process can work if you're prepared. You've got solid evidence and the law is on your side. Document everything from here forward too, including your interactions with TWC during this appeal process.

UPDATE: Finally got through to TWC after trying for three days straight! Turns out there was a "pending verification" flag on my account because my former employer initially contested my claim but then withdrew their contest. The TWC rep cleared it manually and said my payment should process within 48 hours. She also said they're going to backdate it so I won't lose any money. Thanks everyone for your help and suggestions!

So glad you got it resolved! This is exactly why I always tell people to call when payments are delayed beyond the normal timeframe. The TWC website rarely shows the specific flags or issues holding up claims, but the agents can see everything on their end. Your situation with the employer contest being withdrawn is actually pretty common - employers sometimes file contests automatically but then realize they don't have grounds to dispute it. The important thing is you'll get all your back pay, so you didn't lose anything except the stress of waiting! Hope your future payments come through smoothly.