I'm going through almost the exact same situation right now! My appeal was reversed on August 30th and my portal still shows disqualified with $0 benefits. It's so nerve-wracking waiting for the system to catch up when you're depending on those payments. Reading through all these responses is really reassuring though - sounds like 2-4 weeks is pretty normal for the system to update after a reversed appeal. I've been keeping up with my payment requests every two weeks just like everyone recommends. The waiting is brutal but at least we know the hard part (winning the appeal) is done! Hopefully both our sons will see their portals update soon and get those backpayments flowing.

I work for a nonprofit that helps people navigate unemployment issues, and I wanted to add some additional context that might be helpful. The delay you're experiencing is unfortunately very common with reversed appeals, especially for pandemic-era claims. Here's what I typically tell clients in your situation: The good news is that a reversed decision in your favor is essentially a guarantee of payment - it's just a matter of when the system catches up. TWC's backend systems require manual intervention for appeals, which is why it takes so much longer than regular claims. A few practical tips while you wait: - Keep a written log of all payment request dates and confirmation numbers - Screenshot the decision letter and save it in multiple places - If possible, try calling again in about 10 days to get an updated timeline The longest I've seen a reversed appeal take to process was about 6 weeks, but that was during peak pandemic claims. Your son's case should be much faster. Once it does update, the backpay typically comes within 3-5 business days, and you'll get separate payments for each eligible week. Stay patient and keep doing those payment requests - you're on the right track!

I'm so sorry you're going through this nightmare - the system is supposed to help people in difficult situations, not make them worse. What you experienced with the hearing officer not even reviewing your evidence is completely unacceptable and frankly unprofessional. I went through a somewhat similar appeal process two years ago (different circumstances but same frustrating treatment) and I learned a few things that might help: 1. When your hearing resumes, ask them to state on the record whether your evidence has been fully reviewed before proceeding with any testimony or questions 2. If possible, try to get the name of the TWC agent who gave you the incorrect information - even if you don't remember from your calls, it might be in your claim file notes 3. Consider having someone join your hearing as a witness/support person - they don't have to speak, but their presence often makes hearing officers more professional 4. Take detailed notes during the continuation hearing about everything that's said and any procedural issues The most important thing is don't let them intimidate you into thinking you did anything wrong. You called SIX times specifically to make sure you were following the rules correctly - that's the opposite of trying to cheat the system. You have every right to receive the benefits you and your employer paid into. Keep fighting and stay organized. The fact that you have 15+ hours of documented evidence shows you're taking this seriously and have a strong case. Wishing you the best outcome!

I'm really sorry you're dealing with this - it's incredibly frustrating when you try to do everything right and still get treated poorly by the system. The hearing officer's admission that she hadn't even looked at your evidence is shocking and completely unprofessional. I had a similar experience with my TWC appeal last year where I was given wrong information by an agent about reporting requirements. What helped me was organizing everything chronologically and being very specific about the "agency error" (that's the legal term for when their employee gives incorrect guidance). A few things that worked for me: - I brought a support person to my hearing - they didn't speak but it seemed to make the officer more professional - I started by addressing the procedural issue first, asking them to confirm all evidence was reviewed - I used the phrase "detrimental reliance on official guidance" to describe following their incorrect advice Don't let them gaslight you into thinking this is fraud - you called SIX times specifically to ensure compliance. That shows good faith, not deception. The fact that you have timestamped documentation puts you in a strong position. When your hearing resumes, stay calm but firm about your right to have evidence properly reviewed. You've got this - the system is broken but you can still win within it if you stay organized and persistent.

I just wanted to add one more perspective that might be helpful. I went through a very similar situation about 18 months ago - employer appealed after 6 weeks claiming performance issues when I was originally told it was a "position elimination." What really helped me during the hearing was having a written statement prepared that I could refer to if I got nervous. I kept it to one page with bullet points covering: 1) What I was told when terminated, 2) My recent performance history, 3) Complete lack of any disciplinary actions, and 4) The timeline showing their story change. The hearing officer actually commented that my organization and preparation made it easy to follow my case. Meanwhile, my former employer seemed unprepared and kept contradicting themselves when asked for specifics about these alleged "performance issues." I won my appeal and continued receiving benefits without any interruption. The whole experience taught me that these late appeals often happen because employers get hit with their quarterly UI tax bill and suddenly want to fight every claim to reduce their rates. Stay strong and trust that the truth will come out during the hearing. You've got excellent documentation and a clear timeline showing their story doesn't add up. The hearing officer will see right through their attempt to rewrite history!

Reading through all this advice, I just want to echo what everyone's been saying - you really do have a strong case here! The 7-week delay combined with their complete story change from "budget cuts" to "performance issues" is going to be a huge red flag for the hearing officer. I had a similar situation where my employer waited until they got their quarterly tax notice before suddenly deciding to appeal. What really sealed the deal for me was having documentation that contradicted their claims - it sounds like your positive performance reviews and lack of any disciplinary action will serve the same purpose. One thing I'd add to all the great preparation advice you've gotten: during the hearing, don't be afraid to pause and think before answering questions. It's better to take a moment to give a clear, factual answer than to rush and potentially say something confusing. The hearing officer will appreciate your thoughtfulness. You've been doing everything right with your work searches and payment requests, and now you're preparing thoroughly for the hearing. That shows you're taking this seriously and handling it professionally. Based on everything you've shared, I really think you're going to come out of this just fine. Good luck on Tuesday - you've got this! 🍀

I'm dealing with a very similar situation right now! Got laid off from my engineering role 3 weeks ago with 10 weeks of severance pay. My TWC claim has been stuck in "pending" status with that same "severance pay investigation" message. It's so frustrating that they don't just tell you upfront how the calculation works or give you a timeline. I've been religiously doing my work searches and submitting payment requests every two weeks like everyone here recommends, but the uncertainty is killing me. Really glad to see your update that you finally got through - gives me hope that I'll eventually get some answers too. The fact that they mailed you a determination letter that you never received is典型 TWC though. I'm going to try calling right at 7 AM like you did. Thanks for sharing your experience!

Just wanted to add some perspective as someone who went through this process twice (unfortunately got laid off again during the pandemic). The severance allocation period is definitely one of the most confusing aspects of Texas unemployment, but there are a few things that might help others in this situation: 1. **Document everything** - Keep copies of your severance agreement, any HR communications, and screenshots of your TWC account status. I had to reference these multiple times. 2. **Set up mail forwarding** - TWC still relies heavily on physical mail for important notices. If you've moved recently or might move during your claim period, make sure your address is updated everywhere. 3. **Consider temporary/contract work** - During your severance allocation period, you can still do temporary or contract work and report that income. It won't affect your future UI benefits once the allocation period ends. 4. **Use this time strategically** - Since you're required to do work searches anyway, treat this period as an opportunity to really focus on your job hunt without the pressure of needing to accept the first offer that comes along. The system is definitely frustrating and poorly designed, but hang in there - once your allocation period ends, the benefits do kick in automatically if you've been keeping up with all the requirements.