TWC account locked after identity theft - how long for unlocking after submitting form?

This happened to me back in January. After I submitted the identity theft form, it took about 3 weeks for them to fully review my case and unlock my account. They're dealing with a TON of these cases right now. Make sure you also filed a police report and reported it to the FTC at identitytheft.gov - TWC asked me for both reference numbers during the process.

my sisters boyfriends cousin had this happen to him too. took like a month to fix and he almost got evicted waiting for benefits. the whole system is broken tbh

I work as an employment counselor and see this frequently. Identity theft cases require multiple verification steps that unfortunately take time. The standard processing time is 14-21 business days. Here's what you should do while waiting: 1. Follow up with a secure message through the TWC portal (if you can access this part) 2. Document all your call attempts 3. Contact your state representative's office - they can often expedite these cases 4. Continue your work search activities and document them so you can backdate your claim once resolved Also, check your credit reports at annualcreditreport.com to ensure no other accounts have been compromised.

I had EXACTLY the same issue last month! After trying for days to reach someone at TWC and getting nothing but busy signals, I found Claimyr (claimyr.com) and it was a LIFESAVER. They got me connected to a TWC agent in about 20 minutes when I hadn't been able to get through for days. The agent was able to verify my identity over the phone and expedite my case. Still took about a week to fully resolve, but way better than 3+ weeks of waiting. They have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh

ugh this id theft stuff is getting so bad!! my cousin dealt with this too and she said the TWC people told her they're seeing like 300% more cases than last year!!! scary times we live in 😱

While you're waiting for account access, I'd recommend taking these additional steps: 1. Place a fraud alert on your credit reports through any of the three major bureaus (Experian, Equifax, TransUnion) 2. Consider freezing your credit to prevent further fraud 3. Notify your bank and other financial institutions 4. Change passwords for any accounts using similar credentials Identity theft often goes beyond just unemployment fraud. When my account was compromised, the thieves had attempted to open credit cards in my name as well. Better to be proactive!

THE ENTIRE TWC SYSTEM IS A JOKE!!! I've been fighting identity theft issues with them since DECEMBER! Multiple forms submitted, hours wasted on calls, still not resolved. They keep saying "2-3 weeks" but it's been MONTHS. Don't hold your breath waiting for them to help you. The fraud department is understaffed and overwhelmed. I finally had to get a lawyer involved. This is absolutely RIDICULOUS!!

Update: I was finally able to get through to TWC this morning after using Claimyr! The agent I spoke with was actually really helpful and said they've expedited my case because I had all the documentation ready (police report, FTC report). She said it would still take 7-10 business days to complete their investigation, but at least now I have a case number and a direct extension to call back if needed. Thanks everyone for your suggestions! Will update again when it's resolved.