TWC account lockout for 7+ days - quicker way to unlock than waiting on form response?

I went thru this same thing last month! Those forms seem to go into a black hole. Try calling right when they open at 7am, thats how I finally got thru.

The form can take up to 10 business days to process normally. Make sure you checked your spam folder for responses too! Sometimes they send an email asking for more info and it gets filtered out. Also double check that you're using the correct form - there's one for PIN resets and a different one for account lockouts.

Ugh I hate to say it but TWC's "official" unlock process is USELESS!!! I waited THREE WEEKS before giving up on their stupid form. What finally worked for me was using Claimyr (claimyr.com) - it got me connected to an actual TWC agent in about 20 mins who unlocked my account on the spot. They have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh Worth it when you're missing payment requests and can't get through on your own.

I work with people dealing with TWC issues all the time. Here's what you should do: 1. First, make sure you're using the correct form. For account lockouts it's the Account Reset Request form, not the PIN reset form. 2. If you've already waited 5+ business days with no response, call the TWC Tele-Serv number (800-558-8321) and use option 4 to speak with an agent. Yes, it's difficult to get through, but persistence is key. 3. Check if your account is locked due to identity verification issues. If so, you may need to complete the ID.me process again. 4. Document all your attempts to contact them (dates, times, reference numbers) as this can help if you need to request backdating later. The current average wait time for account unlock forms is 7-10 business days due to high volume, but calling is usually faster if you can get through.

my account got locked 2 times already... so annoying. first time i just kept trying diffrent browsers and it magically worked after like 3 days. second time i had to call them. took like 30 calls to get thru lol

Have you tried clearing your browser cache and cookies? Sometimes that's all it takes. Also, if you're using a VPN or public WiFi, try from your home network instead. TWC's security system can lock accounts based on unusual login locations.

UPDATE: I got through this morning! Called at exactly 7:00 AM and only had to wait about 15 minutes. The agent was able to unlock my account while I was on the phone. She said they're backed up with form requests right now, and calling is definitely faster if you can get through. My advice to anyone with this problem - call early in the morning! And thanks everyone for your help!

Great to see you got it resolved! For anyone else dealing with this, I'd also recommend keeping a record of when your account gets locked and what you were doing beforehand. I noticed mine always seemed to happen after I'd been away for a few weeks and then tried to log in multiple times when I forgot my password. Now I'm more careful about password attempts and haven't had issues since. The early morning calling strategy really does work though - seems like that's when they have the most agents available.

This is such a common issue! I went through the exact same thing a few months ago and it's incredibly frustrating when you're depending on those benefits. The early morning calling strategy definitely works best - I had success around 7:15 AM after trying for days at other times. One thing that helped me was having all my information ready before calling (SSN, claim number, etc.) so I could get through the verification quickly once connected. Also, if you get disconnected, don't give up! Sometimes it takes 3-4 attempts even in the morning. The agents are usually pretty helpful once you actually reach them. Hang in there!

I'm so glad I found this thread! I'm currently dealing with the same locked account issue and was starting to panic about missing my payment requests. Reading through everyone's experiences, especially Sofia's successful resolution, gives me hope. I've been trying to call for three days now with no luck, but I haven't tried the early morning strategy yet. Going to set my alarm for 6:45 AM tomorrow and try calling right at 7:00. It's really frustrating that the forms take so long when people are depending on these benefits to pay rent and buy groceries. Thanks to everyone who shared their tips - this community is honestly more helpful than TWC's official help resources!