TWC account locked for suspected fraud - need advice before Tuesday payment request deadline

I had the same thing happen last month - it's actually pretty common now. TWC is dealing with a lot of fraud cases so legitimate accounts get flagged sometimes. You need to keep calling the fraud department daily until you reach someone who can help. Don't wait for them to call back because they're swamped. If you miss your payment request, you can explain the situation once your account is unlocked and request a backdating of your claim. Just make sure you document everything - names of agents you speak with, dates/times of calls, etc.

this happened to me to they NEVER call back u gotta keep calling them its so frustrating

The suspected fraud lock is happening to tons of people right now. I went through this in January. Here's what you need to do: 1. Call the fraud dept EVERY day as early as possible (7:30am is when they open) 2. If you miss your payment request deadline, don't panic - you can request a backdated payment once your account is unlocked 3. Ask the agent to make notes in your file that you're actively trying to resolve this 4. If you can't get through by phone, send an email to twc.fraud@twc.texas.gov with your claim info (name, last 4 of SSN, phone #) and explain that you need assistance before your payment request deadline It took me about 6 days to get my account unlocked, but I did get all my backdated payments. The system is frustrating but they will eventually sort it out.

I just got through this exact situation last week. The fraud department phone lines are completely overwhelmed right now. After trying for days with no luck, I used Claimyr (claimyr.com) and got through to a TWC agent in about 20 minutes. They have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh The agent was able to verify my identity and remove the fraud lock while I was on the phone. Saved me potentially weeks of waiting. Just make sure you have your ID and social security card ready when you call.

THE WHOLE SYSTEM IS DESIGNED TO MAKE U GIVE UP!!!!! They flag accounts as "fraud" to delay payments and make people so frustrated they stop filing. I got locked out for THREE WEEKS and had to drive 2 hours to an actual TWC office to get it fixed!!! THEY ARE STEALING FROM US!!!!!

so i had my account locked for fraud last year and what worked for me was calling EXACTLY at 7:30am when they open. i got through after trying for like 15 minutes and they verified my identity right there and unlocked my account. i was able to request payment the same day. but like others said if you miss the deadline they can backdate it so dont worry too much

When my account was locked for suspected fraud, I discovered that it was because someone had attempted to access my account from an unrecognized device in another state. The fraud department needs to verify your identity before they can unlock your account. Here's what I recommend: 1. If you can't reach them by phone, try going to your local Workforce Solutions office in person with your identification documents (driver's license, social security card, etc.) 2. Even with your account locked, document the dates you would have requested payment - you'll need this information for backdating 3. Once your account is unlocked, you'll need to submit a Payment Request Revision through your online portal under the "Payment Request" section 4. You might also need to complete a new ID.me verification even after your account is unlocked Don't worry about missing Tuesday's deadline as long as you're actively trying to resolve this. TWC has procedures for these situations.

I went through this exact same situation about 3 months ago and it's incredibly stressful, but you will get through it! A few additional tips that helped me: - Try calling the fraud line at different times throughout the day, not just first thing in the morning. I actually got through around 2pm on a Wednesday when everyone else was probably calling early - Keep a log of every call you make (time, date, how long you waited) - this documentation helped when I finally spoke to someone - If you do miss Tuesday's deadline, don't panic. When you get your account unlocked, tell them immediately that you tried to file but couldn't due to the fraud lock. They have a process for this and I got all my missed payments - Make sure you're ready with ALL your documents when you do get through - ID, social security card, and any employment records they might ask for The whole thing took me about 10 days to resolve, but I did get every penny I was owed. The system is frustrating but they do make it right eventually. Hang in there!