TWC deadline to call back keeps changing - now due TODAY and can't reach anyone!

same exact issue hapenned to me last month! those deadlines r so stressful. i kept calling and calling and nobody picked up. finally had to go in person to the workforce center. took half day but atleast got it fixed. bring all ur docs with u just in case

This is a common issue with the TWC system right now. Those messages are auto-generated and the deadlines can glitch in the system. However, you should still try to contact them ASAP. Here are some tips: 1. Call right when they open at 7:00 AM 2. Try the alternate number 800-939-6631 instead of the main line 3. Check your correspondence inbox on the TWC portal - sometimes they send letters explaining what additional info they need 4. If you have a workforce center nearby, visiting in person is often faster than calling Also, take screenshots of the changing deadlines in case you need to prove you were attempting to comply with their requests. The most important thing is to document all your attempts to contact them.

Try sending a message through the contact/message center on the TWC website too. Sometimes they respond to those faster than phone calls. Just make sure to include your claim ID number and explain that you've been trying to reach them by phone with no success.

I went through something similar last month with the changing deadline notices. It's so frustrating! I spent DAYS trying to get through on the phone with no luck. I finally used Claimyr (claimyr.com) to get through to an agent. They have a system that holds your place in line and calls you when an agent is available. Saved me hours of redial hell. They have a demo video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh Turned out all they needed was to verify my work search activities for one specific week that had been flagged in their system. The whole call took 5 minutes once I actually got through. So ridiculous!

I work with TWC claimants regularly. Those messages about needing additional information typically relate to one of the following issues: 1. Employment separation verification - they need details about why you left your last job 2. Work search documentation - they're auditing your work search activities 3. Identity verification issues - especially if you recently set up ID.me 4. Wage verification - checking reported income from part-time work 5. Availability questions - making sure you're available for full-time work The changing deadline dates are a known system issue. However, you still need to respond to their request for information. If you can't reach them by phone, go to your local Workforce Solutions office in person as soon as possible. Bring ID, your TWC account information, and any documentation related to your claim. They can often resolve these issues on the spot. If you miss the deadline, don't panic. Document all of your attempts to contact them (screenshots, call logs, etc.). You can use this evidence if you need to appeal any adverse decision.

This EXACT same thing hapened to me!!! I was freaking out about the changing deadline too! Turns out it was just a glitch in there system. When I finally got thru they just needed to verify my identity again even tho I already did the ID.me thing. The whole system is such a mess. Keep trying different numbers and different times of day. mid-afternoon was when I finally got through.

UPDATE: Finally got through this morning! Called right at 7am like suggested and only had to wait 20 minutes. Turns out they just needed to verify my work search activities for two specific weeks. The agent said the changing deadline dates was definitely a system glitch and that I wasn't in danger of losing benefits. She noted my account showing I had been trying to contact them multiple times. Thanks everyone for the suggestions!

Great to hear! Make sure to keep detailed records of your work search activities going forward. They seem to be doing more random checks lately.