TWC payment request showing 877-892-3024 callback number - what does this mean?
I'm super confused and getting worried. Just completed my payment request on the TWC website like I normally do every two weeks. But this time, instead of the usual confirmation screen, I got a message saying I need to call 877-892-3024. Has anyone seen this before? I've been receiving benefits for about 6 weeks with no issues until now. Is my claim in trouble? Should I call right away or wait to see if the payment processes anyway? I've got rent due next week and I'm starting to panic a little.
19 comments
Sean Doyle
yep this happened to me too. its their way of telling u theres a problem with ur account that they need to talk to u about. good luck gettin thru tho... i tried calling for 3 days straight
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Anastasia Fedorov
•Oh no... did you ever get through? What was the problem with your account?
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Zara Rashid
That number is the TWC Tele-Serv line. When you see that message after a payment request, it typically means one of three things: 1. There's a question about your work search activities 2. They need to verify some information about your separation from employment 3. There might be an issue with your continued eligibility You definitely need to call that number, but be prepared for a long wait. Best times to call are early morning (right when they open at 7am) or late afternoon around 4pm. Make sure you have your TWC Customer ID number and PIN ready when you call.
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Anastasia Fedorov
•Thank you so much for the clear explanation! I'll try calling first thing tomorrow morning. I've been consistent with my work search activities, so I'm not sure what the issue could be.
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Luca Romano
•They ALWAYS do this! The system is designed to make it as hard as possible to get your benefits!! I had to call that number last month and waited THREE HOURS only to get disconnected right when someone finally answered. The whole system is broken!!!
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Nia Jackson
Has there been any change in your employment status recently? Even picking up part-time work or doing gig jobs can trigger that message. Also, did you skip any work search activities for the weeks you're requesting payment? Regardless, you definitely need to call that number. It won't process your payment until you speak with someone and resolve whatever flagged your account.
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Anastasia Fedorov
•I did pick up one day of temp work last week, but I reported the earnings on my payment request. Maybe that's what triggered it? I completed all my work search activities though.
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Nia Jackson
•That's likely what triggered it. They probably need to verify the earnings you reported. Be prepared to provide details about that temp work (who you worked for, hours, pay rate, etc.) when you call.
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NebulaNova
After struggling for weeks trying to get through to TWC on that number (always busy signals or getting disconnected), I finally discovered Claimyr. It's a service that basically holds your place in line and calls you when a TWC agent is available. Saved me so much time and frustration! Their website is claimyr.com and they have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh Might be worth checking out if you have trouble getting through on your own. I was skeptical at first but it actually worked great for resolving my payment hold.
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Anastasia Fedorov
•Thanks for the tip! I'll try calling on my own first thing tomorrow, but if I can't get through, I'll definitely look into this. Anything to avoid spending my whole day hitting redial!
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Sean Doyle
•does it actually work tho? sounds too good to be true honestly
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Mateo Hernandez
i had this same thing back in january this year. It was because I had marked that I was unavailable for work for 2 days (was in the hospital) on my payment request. They just need to ask you some questions about whatever triggered their system. Just be 100% honest with them and youll be fine. Theyre actually pretty understanding if you explain your situation clearly. Don't be nervous!
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Aisha Khan
•Exactly - they just need to verify certain things. It happens randomly sometimes too as part of their fraud prevention. I had a similar experience last year and after one phone call, my payment was processed within 24 hours. They're actually really efficient once you get through to someone.
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Anastasia Fedorov
•Thank you! That makes me feel a lot better. I was worried I did something wrong or my benefits were going to be cut off. Sounds like it's just a routine verification.
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Ethan Taylor
one time i got that message and ignored it thinking it would just process anyway and then my payment was delayed for THREE WEEKS until i finally called. dont make my mistake - call them asap!!!
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Anastasia Fedorov
•Yikes! Thanks for the warning. I'll definitely call first thing tomorrow morning.
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Anastasia Fedorov
**UPDATE:** I finally got through to TWC this morning! Called right at 7:01 AM and only waited about 20 minutes. Turns out they just needed to verify the details of my temp work from last week. The representative was actually really nice and helpful. She said my payment should process within 24-48 hours. Thanks everyone for your advice and support!
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Zara Rashid
•Great news! Glad it was a simple verification. And now you know for future reference - any time you report earnings, there's a decent chance they'll need to verify the information. It's just part of their process to prevent overpayments.
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Sean Doyle
•ur lucky u got thru so fast! glad it worked out for u
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