Can't get through to TWC on 800-939-6631 number - tried 25+ times

Same here!! Been trying for 3 weeks straight. Different days, diffrent times. Always busy. Pretty sure they just have the message running 24/7 and nobody actually answers lol

I experienced exactly the same issue last month. The trick is to call at 7:01 AM when they first open - not 7:05, not 7:10, but literally right at 7:01. I got through twice that way. Also, try calling the Tele-Serv automated system at 800-558-8321 first to see if your issue can be resolved without talking to a person. Many payment request issues can be fixed through the automated system if you select the correct options.

The TWC phone system is COMPLETELY BROKEN and they know it!!! I've been dealing with this garbage for months. They don't hire enough people to answer calls and don't care if we can't get our benefits. I had to drive 2 HOURS to my nearest workforce office just to get someone to help me with a simple question that took 5 minutes to resolve. The whole system is designed to make people give up!!

After dealing with this exact situation in January, I found a service called Claimyr that actually worked for me. They have a system that holds your place in line and calls you back when they get through to TWC. Saved me from having to redial hundreds of times. They have a video that shows how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh Check out their website claimyr.com - the peace of mind was worth it for me because I needed to get my work search issue resolved before I lost benefits completely.

i call every tuesday at exactly 8:07am. dont ask me why but ive gotten through 2 times at that exact time lol. maybe just coincidence but worth a try

This is unfortunately a very common problem with TWC's phone system. Here are a few options that might help: 1. Try calling the alternate TWC number: 800-215-4812. Sometimes it has a different call queue. 2. Submit a message through your online account on ui.texasworkforce.org - while not as fast as a call, they do typically respond within 5-7 business days. 3. Contact your state representative's office. They often have dedicated liaisons with TWC who can escalate your issue. 4. Visit your local Workforce Solutions office in person - bring your determination letter and any relevant documentation. If your payment request issue is related to work search activities, make sure you're documenting all your job search efforts in detail through your online account, even retroactively for weeks already claimed. This can sometimes resolve the issue without needing to speak to someone.

I had same problem last year when trying to fix my ID.me verification issues. After like 50 calls I just gave up and drove to the workforce office. Took half a day off work but at least got it fixed. Sucks but sometimes thats the only way

I worked for a different state agency's call center (not TWC) and can tell you something most people don't realize - call volumes are actually HIGHEST first thing in the morning. Everyone thinks calling right when they open is the trick, but that's when they get flooded. Try calling between 2:30-3:30pm on Wednesday or Thursday. Those were consistently our lowest volume times. Can't guarantee it's the same for TWC, but worth a shot!

UPDATE: I just wanted to follow up and let everyone know I finally got my issue resolved. I tried calling the alternate number (800-215-4812) suggested above at 2:45pm on Wednesday, and after about a 25-minute wait, actually got through to a person! The representative was able to verify my work search activities and remove the hold on my payment. For anyone else struggling with this, don't give up - try different approaches until something works. And DOCUMENT EVERYTHING - I had all my work search details written down which made the call go much faster once I got through.