TWC Tele-Serv not connecting to agents after 3 weeks - filed 25 appeals in frustration

omg i filed like 10 appeals too!! thought i was the only one doing that lol. tried calling at 7:01 am exactly when they open and still nothing. its a joke

Filing multiple appeals for the same issue will unfortunately just create a backlog in your own claim processing. Each appeal generates a separate case number that has to be reviewed, and they'll likely all be consolidated but it takes staff time to sort through them. Your best strategy is to: 1. Try calling right at 7:00am when the lines open 2. Call on Tuesday-Thursday (typically less volume than Monday/Friday) 3. Select the option for "Question about existing claim" rather than "File new claim" 4. If prompted, choose "Payment issues" as your reason Also make sure you're continuing to request payments on your regular schedule even while your claim is pending adjudication.

THE WHOLE SYSTEM IS RIGGED!!! They don't answer because they don't WANT to approve claims! I spent 6 WEEKS trying to reach someone last year and when I finally got through the agent "accidentally" disconnected me after I waited 3 HOURS!!! Had to start all over again the next day. TWC doesn't care about us AT ALL.

I had the same problem last month and wasted so much time on hold. What finally worked for me was using Claimyr to get through to a TWC agent. It basically calls for you and holds your place in line, then calls you when an agent is ready. I was skeptical but it actually worked - got through in about 45 minutes when I'd been trying for weeks on my own. Their website is claimyr.com and they have a demo video that explains how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh

I feel your pain with the Tele-Serv system! Filed my claim in January and had a similar nightmare. What worked for me was contacting my state representative's office. Most have staff dedicated to helping constituents with state agency issues including TWC problems. I emailed mine on a Thursday explaining my situation, and by Tuesday a TWC supervisor called me directly. Worth a try!

have u tried the chat function on the website? sometimes thats easier than calling. but u gotta be quick cuz it fills up fast and disappears

Regarding your multiple appeals - you should access your TWC account online and check your Correspondence Inbox. Look for any messages about your appeals or the original issue. Sometimes they respond in writing rather than calling, especially if they're trying to request specific documentation from you. Also, make sure your contact information is up-to-date in the system. I've seen cases where people weren't getting calls back because their phone number had a typo or their voicemail was full. The current average wait time for adjudication is approximately 21-28 days, so you're right at that threshold where you should be hearing something soon.

Update us when you get through! And remember, whatever you do, don't stop requesting payments during your regular request period, even while waiting for adjudication. I've seen too many people lose weeks of benefits because they thought they shouldn't request payment until their issue was resolved.

FINALLY GOT THROUGH!!! Using that Claimyr service actually worked - I spoke with an agent this morning who fixed the issue in about 10 minutes. Turns out they were missing a document from my former employer that I had no idea about. The agent said all my appeals were consolidated and she removed the extras from my file. My claim status just changed to 'processed' and payment should arrive in 2-3 business days. What a relief!

Wow, what a rollercoaster but so glad you got it resolved! This thread is going to be super helpful for others dealing with the same nightmare. I've been struggling with TWC for 2 weeks myself and was about to give up. Definitely going to try the Claimyr service and contacting my state rep as backup options. It's crazy that such simple solutions exist but TWC doesn't make them obvious. Thanks for sharing your experience and keeping us updated!