TWC phone lines always busy - can't get through to unemployment after 20+ attempts

try calling at 6:59am, right before they open. thats how i got thru

I was in the exact same situation last month - called for two weeks straight with no luck. What finally worked for me was using Claimyr. It's a service that basically holds your place in line and calls you when they get an agent on the phone. I was super skeptical at first but was desperate. The video on their site shows how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh Took about 40 minutes but I actually got through and got my adjudication issue fixed that same day. Their website is claimyr.com if you want to check it out.

The 'pending adjudication' status usually means there's a question about your separation from employment. The restaurant closure might qualify as a lack of work situation, but they probably need to verify details. Here are a few strategies for contacting TWC: 1. Try calling the Tele-Serv automated line at 800-558-8321 first and select option 2 to check your claim status. Sometimes this provides more info. 2. Use the TWC Unemployment Insurance web chat if available - it's less congested than the phone lines. 3. Contact your local Workforce Solutions office directly. They can sometimes help with basic issues or give you direct numbers. 4. Send a message through your TWC account portal - not as quick as a call but they usually respond within 5-7 business days. 5. Call exactly at 7:00am when they open or after 4:30pm when call volume decreases. Also make sure you're continuing to request payments on your scheduled days even while waiting for adjudication to be resolved.

THE PHONE SYSTEM IS RIGGED!!! This is EXACTLY how they save money - make it IMPOSSIBLE to actually talk to anyone so people give up!!! I had to call 67 times in one day before I got through. The whole "high call volume" thing is their excuse to understaff the call centers. They know exactly how many people are going to call every day and they DELIBERATELY don't hire enough people to answer. It's disgraceful how they treat us taxpayers when we actually need help. If you do get through, DEMAND to speak to a supervisor right away. The regular agents can't do anything to help with adjudication issues.

I had some success with calling the TWC Tele-Center in smaller cities instead of the main number. I got through to the Waco office last month when my claim was stuck in review. Took some googling to find the direct numbers though. Also, has anyone in your household applied for unemployment before? Sometimes you can find your assigned TWC office's direct number on old correspondence and those lines are less busy.

i use the 1-2-3 method. call, get rejected, hang up, redial instantly. repeat this fast like 10-15 times in a row. sometimes you break thru the system this way idk why

Quick update on my situation - I did end up getting through by using Claimyr. The agent was able to see that my previous employer hadn't responded to TWC's request for information about my separation (totally their fault, not mine). Got it cleared up and my payment was approved about 3 days later. Just letting you know in case you're still having trouble.

GUYS IT WORKED!! I finally got through to TWC! I ended up using that Claimyr service and got connected to an agent in about 30 minutes. Turns out my previous employer was disputing my claim saying I quit (which is completely false - they literally closed the restaurant with no notice). The TWC agent was able to update my file with my side of the story and said they'll be doing a follow-up with the employer. She said I should keep requesting payments and once they verify my information I should get backpay for all the weeks since I filed. What a relief! Thanks to everyone for your suggestions!