Can't reach Texas Unemployment? Claimyr connects you to a live TWC agent in minutes.
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- Call the correct department
- Redial until on hold
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If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
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Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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I'm dealing with this exact same issue right now! Completed my ID.me verification 8 days ago and still stuck on the dreaded "ineligible" status. Reading through everyone's experiences here has been such a huge relief - I was starting to convince myself that I had somehow screwed up the verification process. The most helpful thing I've learned from this thread is that it's actually a manual review process that can take 7-10+ business days, not some automatic system update like I initially thought. I've been checking my account like 5 times a day expecting it to magically flip to eligible overnight, which was just making my anxiety worse. I'm definitely going to follow the advice about continuing to request payments even while showing ineligible - that makes total sense so you don't miss out once everything gets resolved. Also just set up those text alerts that Giovanni mentioned so I can stop obsessively logging in every few hours. The lack of transparency from TWC is honestly the most frustrating part. A simple "verification under review - please allow 7-10 business days" message would save so much stress for all of us going through this. But knowing that most people eventually get it resolved within 2 weeks gives me hope. Thanks everyone for sharing your timelines and keeping each other sane during this nightmare waiting period!
Amy, you're definitely not alone! I'm on day 7 since my ID.me verification and experiencing the exact same thing. Like you, I was checking my account constantly thinking something was broken, but this thread has been such a reality check that this timeline is unfortunately normal. What really hit home for me was your point about TWC's lack of transparency. Even just a basic progress indicator would eliminate so much anxiety for people going through this process. The not knowing is honestly worse than knowing you have to wait 10 days. I'm also following the advice about requesting payments while ineligible - it felt wrong at first but makes perfect sense to stay on schedule. We're both getting close to that 7-10 business day window where most people see movement, so hopefully we'll get good news soon! The waiting is absolutely brutal when you're stressed about finances, but at least we know we're following the right process.
I'm going through this exact same situation! Just finished my ID.me verification 3 days ago and my account is still showing ineligible. I was starting to panic thinking I did something wrong, but reading through everyone's experiences here has been incredibly reassuring. It's really helpful to know that this is actually a manual review process that takes 7-10 business days rather than an automatic system update. I've been checking my account multiple times a day expecting instant results, which was just driving my stress through the roof. I'm definitely going to take Victoria's advice about continuing to request payments even while showing ineligible, and I just set up text alerts like Giovanni suggested. The uncertainty is definitely the hardest part - TWC really should communicate better about what's happening behind the scenes. But knowing that most people get resolved within 2 weeks gives me hope. Thanks everyone for sharing your timelines and advice!
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Just went through this same process last month! Can confirm what others are saying - TWC sends the debit card automatically within about a week of filing, totally separate from claim approval. Mine took exactly 8 business days to arrive. Pro tip: download the US Bank ReliaCard app as soon as you get the card so you can track your balance and avoid ATM fees at certain locations. Also, if you're planning to use direct deposit instead, you can switch that in your TWC account even after requesting the card.
Thanks for the tip about the ReliaCard app! I had no idea you could track ATM fees through it. Just filed my claim yesterday so I'll be watching for that plain envelope from US Bank in the next week or so. Really helpful to know I can still switch to direct deposit later if I change my mind about the card.
Just wanted to add my experience - I filed my claim 2 weeks ago and got the debit card last Friday (so about 9 business days). Like everyone said, it came in a totally plain white envelope from US Bank that I almost missed. My claim is still under review but at least I have the card ready to go when it gets approved. One thing I noticed is that you can create your US Bank ReliaCard online account even before you get any money on it, which is nice for tracking purposes.
That's really good to know about being able to set up the online account early! I'm still waiting for my card (filed about 5 days ago) but I'll definitely do that once it arrives. Did you have any trouble activating it or was it pretty straightforward? Also wondering if there are any specific ATMs I should look for to avoid fees once I start using it.
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I'm going through this exact nightmare right now too! Got my determination letter three days ago claiming "voluntary quit" when I was actually part of a company-wide layoff due to budget constraints. Like everyone else here, I've been calling that useless number on the letter with zero success - it just rings a few times and disconnects. This thread has been a godsend though! I had no idea I could file the appeal online or that I should be calling the main TWC number instead. Filing my online appeal today with all my layoff documentation (termination letter, company announcement about budget cuts, etc.) and will try the 800-939-6631 number. The tip about continuing weekly certifications during the appeal process is huge - I almost stopped doing them since I'm not getting paid anyway. Could have cost me serious money in backpay! It's absolutely ridiculous that we have to crowdsource the actual process that works while dealing with job loss stress. TWC's official guidance is completely useless. Thanks to everyone for sharing real solutions instead of just venting - this gives me hope that persistence will actually pay off!
You're absolutely right about having to crowdsource the real process - it's crazy that we have to figure this out ourselves! I went through the same thing a few months ago and this community was a lifesaver. One thing I'd add to the great advice already here: when you do get through on the 800-939-6631 number, ask the agent to add notes to your file about the layoff circumstances while you have them on the phone. That extra documentation in their system can really help speed up your appeal review. Also, if you have any coworkers who were part of the same layoff, their contact info might be helpful as potential witnesses if your appeal goes to a hearing. Hang in there - the system is broken but it does work once you navigate all the nonsense!
This thread is incredibly valuable! I'm dealing with the exact same issue right now - got a "voluntary quit" determination when I was clearly laid off as part of company restructuring. I've been beating my head against the wall trying to call that determination letter number for days with zero success. Reading everyone's experiences here, especially seeing Justin's successful resolution, gives me a concrete action plan. Going to file my online appeal today with all my layoff documentation and try the main 800-939-6631 number instead of wasting more time on the broken determination line. The advice about continuing weekly certifications during the appeal process is critical - I was about to stop doing them since I'm not getting paid anyway, which could have cost me weeks of backpay if I win the appeal. It's absolutely maddening that we have to figure out the real process through community forums instead of getting accurate guidance from TWC directly. Their official process is completely useless. Thanks to everyone for sharing what actually works - this gives me real hope that persistence will pay off! Will definitely update once I make progress.
You've got the right plan! I'm also new to dealing with this TWC mess and this thread has been incredibly eye-opening. I had no idea the determination letter numbers were basically fake - I was getting so frustrated thinking it was just bad timing or heavy call volume. Reading through everyone's experiences here shows it's actually a systemic issue with their phone system. The online appeal route seems to be the most reliable path forward, and that tip about weekly certifications is something I never would have thought of. It's really unfortunate that we have to rely on community knowledge to navigate what should be a straightforward government process, but I'm grateful people are sharing their real experiences here. Good luck with your appeal!
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This whole thread is so helpful! I'm dealing with a similar situation where my claim has been stuck in "pending adjudication" for 2 weeks now. My employer laid off half the staff due to "restructuring" but I'm worried they might contest it too. Reading about everyone's experiences with getting through to TWC is both encouraging and terrifying - 67 calls in one day?! I'm definitely going to try some of these methods, especially the early morning calling and maybe that Claimyr service if I get desperate enough. It's ridiculous that we have to jump through so many hoops just to get the benefits we're entitled to when we lose our jobs through no fault of our own. Thanks Chris for sharing your whole journey - gives me hope that there's light at the end of this tunnel!
Hang in there Eloise! I was in your exact same shoes just a few days ago and I know how stressful it is. The "restructuring" layoffs are usually pretty straightforward for TWC to approve, so you shouldn't have too much trouble once you get through to someone. I'd definitely recommend trying the early morning calls first since that's free, but honestly the Claimyr service was a lifesaver for me - worth every penny when you're losing sleep over bills. Keep requesting your payments even while it's pending, and document everything about your layoff just in case. You've got this!
@Eloise Kendrick I just went through this exact same thing! The restructuring "layoffs" are usually pretty cut and dry for approval, so don t'stress too much about your employer contesting it. Definitely keep all your paperwork about the layoff though - emails, notices, anything official they gave you. I d'try calling at 6:59am first like Rachel suggested before paying for a service, but honestly after going through what I did, I totally understand why people use Claimyr. The peace of mind is worth it when you re'worried about rent and bills. Make sure you keep certifying for benefits even while it s'pending - that was one thing the TWC agent emphasized to me. You ll'get through this!
Wow, this whole thread has been incredibly helpful! I'm currently dealing with TWC phone line issues myself - been trying to reach them for about a week now with the same "high call volume" message every single time. My claim shows "under review" and I'm getting anxious about it. @Chris King so glad you finally got through and got your situation resolved! Your employer trying to claim you quit when they literally closed the restaurant is absolutely infuriating. It's crazy how some businesses try to dodge their responsibility to the unemployment system. I'm definitely going to try the 6:59am calling strategy first, and if that doesn't work I'll look into Claimyr. At this point I'm willing to try anything to avoid the endless cycle of busy signals. It's honestly shameful that the state makes it this difficult for people who are already stressed about losing their jobs to access the benefits they've paid into. Thanks everyone for sharing your experiences and tips - this community is a lifesaver when dealing with bureaucratic nightmares like this!
Amina Diop
Has anyone actually used that Claimyr service mentioned above? I've been trying to get someone at TWC on the phone for days and I'm desperate, but wondering if it's legit before I try it.
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Oliver Schmidt
•Yes, I've used it twice. It works exactly as advertised - connects you through to TWC without having to redial for hours. Saved me so much frustration. The video demo on their site shows exactly how it works.
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Maya Lewis
I went through this exact situation about 6 months ago and won my appeal! The key thing that helped me was being able to show a pattern of consistent communication with TWC - I had screenshots of all my weekly certifications and income reporting going back months. Even though I missed that one paystub deadline, I could prove I was actively engaged with the system and reporting everything accurately. One thing I wish someone had told me - bring a notepad to jot down the hearing officer's name and any reference numbers they mention. It helps if you need to follow up later. Also, they'll ask you to explain in your own words what happened, so practice a clear, concise explanation beforehand. Don't ramble or get defensive, just stick to the facts. The good news is that most people in similar situations do win their appeals if they have the documentation ready and can show they were acting in good faith. TWC recognizes that their notification system isn't perfect. You've got this!
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