TWC wage statement missing my last employer - will this affect my benefits?

This is actually pretty common and YES you need to get this fixed ASAP! The same thing happened to me in January. TWC only had my old job at HEB on file but not my most recent employer (where I worked for over a year). Your benefit amount is calculated based on your highest-paid quarter in the base period, so if they're missing your main employer, you're definitely getting shortchanged. You need to request a wage investigation with TWC. The frustrating part is getting through to someone. I spent 3 days calling non-stop before I discovered Claimyr (claimyr.com) - they got me connected to an actual TWC rep within about 20 minutes. They have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh. Worth it because once I got through and explained the missing wages, they adjusted my weekly benefit amount from $243 to $521! Just make sure you have your last employer's info and paystubs ready when you call.

This is definitely something you need to address. There are several reasons why your most recent employer might not be showing up on your Statement of Wages: 1. Your base period might not include your most recent employment. TWC uses the first 4 of the last 5 completed calendar quarters before you filed your claim as your base period. 2. Your employer may not have properly reported your wages to TWC. 3. There could be a system error in TWC's wage database. You should request a wage investigation immediately. You can do this by calling TWC at 800-939-6631 or by logging into your online account and sending a secure message requesting a wage investigation. Be prepared to provide proof of employment (paystubs, W-2, etc.) for the missing employer. And yes, you should absolutely continue requesting payments while this is being investigated. You don't want to miss out on any weeks of benefits.

lol welcome to the wonderfull world of TWC where nothing makes sense and the rules change depending who u talk to.... took me 6 weeks to sort out my wages when they had me working at a place i never even heard of! good luck

Update: I called TWC this morning (about 47 times) and finally got through! The rep confirmed that Riverside Manufacturing hadn't reported my wages for the last two quarters - apparently they've been having issues with their payroll system. He started a wage investigation and said I need to fax or upload my last 6 months of paystubs as proof. He also said my benefit amount will be recalculated once the investigation is complete, and I'll get backpay for any weeks I was underpaid. Thanks everyone for the help!

Mine took 4 weeks to resolve completely, but I had a more complicated situation with multiple missing employers. Make sure you continue requesting payment every two weeks while this is happening - that was something I didn't understand at first and almost missed out on benefits. When they finally fixed my wage record, my benefit amount almost doubled and they sent the extra money for previous weeks all at once.

Glad you got through! If anyone else is dealing with the same issue and struggling to reach TWC, I seriously recommend trying Claimyr. It saved me days of frustration. I know how stressful it is waiting for benefits when bills are piling up.

One important thing to note: while your wage investigation is processing, you might get a lower benefit amount initially based on the wages they currently have on file. Don't panic - once the investigation confirms your correct wages, they'll adjust your benefit amount AND pay you the difference for any weeks you received the lower amount. Just be prepared that your initial payments might be at that lower $265 rate until everything is fixed in the system.

I went through something similar last year and it's definitely worth getting fixed! Just wanted to add that when you upload your paystubs through the portal, make sure they're clear and readable - I had to resubmit mine twice because the first ones were too blurry. Also, if your employer used a third-party payroll company (like ADP or Paychex), sometimes that can cause delays in wage reporting to TWC. You might want to mention that to the rep if it applies to your situation. The good news is once they get it sorted out, the backpay usually comes pretty quickly. Hang in there!

Just wanted to jump in as someone who's been through this exact situation! I had the same issue where my most recent employer (a construction company where I worked for 14 months) wasn't showing up on my wage statement at all. It's definitely frustrating but totally fixable. A few things that helped me get through the process faster: 1) Keep calling early in the morning (around 7:30-8am) - seems like wait times are shorter then, 2) Have ALL your documentation ready before you call - not just paystubs but also your hire date, termination date, and employer contact info, and 3) Ask the rep for a reference number for your wage investigation so you can follow up if needed. The whole process took about 3 weeks for me, but once it was resolved my weekly benefit amount went from $298 to $487! And like others mentioned, they did pay me the difference for all the weeks I had already claimed. Definitely worth the hassle to get it sorted out properly. Keep us posted on how it goes!

I'm dealing with a similar situation right now! My wage statement is missing my last employer where I worked for 8 months as a warehouse supervisor. It's showing an old retail job from 2+ years ago instead. My calculated benefit amount is way too low - only $189/week when I was making decent money at the warehouse job. I've been trying to call TWC for the past week but can barely get through. When I do get in the queue, I get disconnected after waiting an hour+. It's so frustrating because I know my benefit amount should be much higher with the correct wages. For those who successfully got their wage investigations completed - did you have to provide anything besides paystubs? I have all my paystubs saved but wondering if I need other documentation like my final pay statement or employment verification letter. Also, did anyone have issues with TWC not accepting digital copies of paystubs, or is uploading through the portal usually fine? Really hoping to get this resolved soon because the current benefit amount isn't even covering half my monthly expenses. Thanks for sharing your experiences - it helps to know I'm not the only one dealing with this!

I'm going through this exact same issue right now! My wage statement is completely missing my most recent employer where I worked for over a year, and instead it's showing some random part-time job from way back. My calculated weekly benefit is only $203 when I know it should be much higher based on my actual recent wages. I've been trying to call TWC for days but like everyone else, I keep getting stuck in endless hold queues or getting disconnected. It's incredibly frustrating when you know you're entitled to more benefits but can't get through to anyone to fix it. Reading through all these comments is actually really reassuring though - sounds like this is more common than I thought and everyone who's persistent eventually gets it resolved. I'm definitely going to try that early morning calling strategy that several people mentioned. And I'll make sure to have all my paystubs and employment documentation ready to upload through the portal. One question for those who've been through this - did your benefit payments continue at the lower (incorrect) rate while the wage investigation was processing? I'm worried about missing payments entirely if I mess something up in this process. Thanks for sharing all your experiences - it really helps to know there's light at the end of the tunnel!