TWC suddenly saying I'm ineligible - no information was requested

same happened 2 me last month!! the system is totally broken. they want u to fail so they dont have to pay benefits. check ur correspondence inbox again, sometimes the notices get buried or dont show a notification flag

This is actually pretty common with TWC right now. What you need to do is check if they sent you a determination letter - which can sometimes come through regular mail even if nothing shows online. The most likely scenario is they're requesting wage verification or employment separation details. When you call, specifically ask if there was an "Additional Information Request" sent that didn't show up in your correspondence inbox. In the meantime, continue submitting your payment requests even if it says you're ineligible. This protects your claim weeks while you sort this out. If they reinstate your eligibility, they'll pay those weeks retroactively.

Ugh, TWC's communication is TERRIBLE!! This happened to me twice during my claim period. First time was because they needed proof of job search activities (even though I submitted them online). Second time they claimed they needed ID verification that was never requested. Both times I had to wait HOURS on the phone. Make sure you're ready to explain your situation clearly and have your claim ID ready when you finally get through.

I was in this exact situation last month. After trying to call for days with no success, I found this service called Claimyr that got me through to a TWC agent in about 20 minutes. It costs a bit but was totally worth it for me since I was about to miss rent. They basically keep auto-dialing for you until they get through, then connect you. They have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh When I finally got through, the agent told me they had sent a request for employment verification to my old address that I never received. They fixed it right away once I explained and my benefits were back on within 48 hours. The website is claimyr.com if you want to check it out.

The exact same thing happened to me last month! I found out (after FINALLY getting through to someone) that they had flagged my account for ID verification because my previous employer had a typo in my SSN on their records. The TWC rep told me that sometimes these flags don't generate correspondence correctly in the system. You absolutely need to keep calling until you get through. The rep manually sent me the ID verification link and reinstated my eligibility once I completed it. Also, make sure you're checking your spam folder for emails from TWC, and verify your contact information is correct in your profile.

This is typically related to one of these issues: 1. Employment separation verification - if your employer contested your unemployment reason 2. Identity verification - especially if this is your first claim 3. Work search activity documentation - if they conducted a random audit 4. Wage verification - if there's a discrepancy between your reported wages and employer records Rather than just calling the main TWC number, I recommend these steps: 1. Check your CLAIMANT payment request status - not just your correspondence inbox 2. Submit an online inquiry through the TWC portal (sometimes faster than calling) 3. If you must call, try right at 7:00 AM when they open 4. File an appeal immediately - this preserves your rights even if it turns out to be unnecessary 5. Double-check your WorkInTexas.com account is active and work searches are logged properly Don't panic about the eligibility status - this happens frequently and is usually resolved without losing benefits. They'll backpay you for missed weeks if it's their error.

anyone else think its weird they do this the day before rent is due for most people? happened to my roommate too last month... coincidence? i think not!!!

Quick update question - did you check both your TWC correspondence inbox AND your email? They sometimes send important notices to the email you registered with but not to your TWC inbox. Also, have you been logging your work search activities in the system? That's the #1 reason people get suddenly disqualified.

Any luck resolving this? I'm curious what the issue ended up being. When my benefits were suddenly cut off, it turned out they needed verification of my last employer's contact information, but the request somehow never made it to my inbox.

So glad you got it resolved! Identity verification issues seem to be happening a lot lately - this is like the 4th person I've seen with this exact problem in the past month. It's crazy that their system can't handle updated driver's licenses properly. At least now other people reading this thread will know what to look for if they get hit with the same issue. Thanks for updating us!

This is such a relief to hear you got it resolved! I'm actually dealing with something similar right now - my benefits just stopped with no explanation last week. Based on your experience, I'm wondering if it's also an ID verification issue since I renewed my license about 2 months ago. Did the agent mention if this is a known system problem they're working on? It seems crazy that so many people are getting hit with this same identity verification glitch. Going to try calling first thing tomorrow and specifically ask about ID.me verification. Thanks for sharing the resolution - it gives me hope I can get this sorted out too!

I just went through this exact same nightmare two weeks ago! My benefits were suddenly cut off with zero notification, and it turned out to be an identity verification issue too. What's really frustrating is that TWC's system seems to randomly flag accounts for verification without actually sending the verification requests properly. For anyone else dealing with this - when you finally get through to an agent, ask them to check if there are any "pending verification requirements" on your account that didn't generate correspondence. In my case, they had to manually trigger the ID.me verification process because their automated system had failed to send it initially. Also, pro tip: if you have trouble getting through on the phone, try calling the Spanish language line and asking to be transferred to an English-speaking agent. Sometimes that line has shorter wait times. The key is persistence - don't give up calling, and definitely file that appeal immediately like others mentioned to protect your claim dates.

this is happen to me today I was getting payment for a month and I had to pay back overpayment but my correspondence inbox is empty it doesn't show anything and they email today and said I had a correspondence they approve it and everything was good and I been looking for work and that it is there a reason why it ineligible I try to look at the appeal section to submit an appeal nothing show I am ineligible for payment at all is it a glitch in the system Bruno did they every made it eligible again I am with you I have to get money cause I got bills to pay too and I had to pay back 4637 and now I only left 495.00 and I was hoping I get something next week HELP

@German Jaymee - it sounds like you're dealing with a similar issue to what I just went through! The fact that your correspondence inbox is empty but they're claiming you're ineligible is exactly what happened to me. Based on my experience and what others have shared here, this is likely a system glitch where verification requests aren't being sent properly. Here's what I'd recommend: 1) Keep trying to call TWC until you get through - mention that you have an empty correspondence inbox but received an eligibility denial, 2) Ask the agent specifically to check for any "pending verification requirements" that didn't generate proper notifications, 3) Continue submitting your payment requests even while showing ineligible (this protects your claim weeks), and 4) If you can't get through by phone, try the Spanish line and ask to be transferred to English. In my case, it was an identity verification issue with ID.me that their system failed to send properly. The agent was able to manually trigger the verification and reinstate my benefits within 48 hours. Don't panic - this seems to be a widespread system issue that's fixable once you get the right person on the phone. Keep us posted on what happens!

This exact same thing happened to me about 6 weeks ago! I was getting my weekly payments just fine, then suddenly I logged in and it said I was ineligible with absolutely no explanation or prior notice. I spent almost two weeks trying to get through to someone on the phone before I finally connected with an agent. It turned out that TWC had flagged my account for "additional documentation review" but their system completely failed to send me any notification about what they needed. The agent told me this has been happening a lot lately - something about their correspondence system not properly generating notices when certain verification flags are triggered. In my case, they needed me to upload additional wage documentation because there was a slight discrepancy between what my employer reported and what I had on my initial application. Once I provided the documents, they reinstated my benefits and I got all the back pay for the weeks I missed. Definitely keep calling until you get through, and like others mentioned, continue filing your weekly claims even while it shows ineligible. The most important thing is not to panic - this seems to be a system-wide issue they're working on fixing. When you do get someone on the phone, ask them to check for any "pending requirements" that may not have generated proper notifications.

I'm going through the exact same thing right now! My benefits were cut off three days ago with no warning or notification. Reading through everyone's experiences here has been both helpful and frustrating - it's clear TWC's system has major issues with sending proper notifications when they flag accounts for verification. I tried calling yesterday for hours but kept getting busy signals or disconnected. Going to try the Spanish line trick someone mentioned and ask to be transferred. Has anyone had success getting through during specific times of day? I'm wondering if calling right at 7am when they open is really the best strategy or if there's a better time. Also, for those who got their issues resolved - how long did it typically take for benefits to be reinstated once you spoke with an agent? I'm really stressed about making rent next week but trying to stay hopeful based on all the success stories shared here.

This thread has been incredibly helpful! I'm currently dealing with this exact same issue - benefits suddenly cut off with zero notification or correspondence. Reading everyone's experiences has given me so much hope that this is fixable. Quick question for those who got their issues resolved: when you called and spoke with an agent, did you have to provide any specific information or documentation on the spot, or were they able to identify and fix the problem just by looking at your account? I'm trying to prepare for when I finally get through so I don't waste the call if they need something specific from me. Also, has anyone tried using the TWC online chat feature, or is calling really the only way to get this type of account flag resolved? I've seen the chat option but wasn't sure if those agents have the same access to fix eligibility issues. Thanks again to everyone who shared their experiences - it's made this stressful situation feel much less hopeless knowing so many others have been through the same thing and gotten it sorted out!

This thread has been such a lifesaver! I'm dealing with the exact same issue right now - woke up this morning to find my benefits suddenly showing "ineligible" with absolutely no correspondence or explanation. It's terrifying when you're depending on these payments to survive. Based on everyone's experiences here, it sounds like this is definitely a widespread system glitch where TWC's correspondence system is failing to send out verification requests properly. I'm planning to start calling first thing tomorrow morning at 7am sharp and will definitely ask about any "pending verification requirements" that didn't generate notifications - that seems to be the magic phrase that gets agents to actually investigate what's wrong. Has anyone had success filing the online inquiry through the TWC portal that someone mentioned earlier? I'm wondering if that might be worth trying in addition to calling, just to have multiple attempts going at once. Also going to continue filing my weekly payment requests like everyone recommended, even though it shows ineligible. Thank you so much to everyone who shared their resolution stories - knowing that people are getting their benefits reinstated and receiving backpay within a few days is keeping me sane right now. This community support means everything when you're dealing with TWC's broken system!

This whole thread is incredibly eye-opening - I had no idea this was such a widespread issue with TWC's system! I've been fortunate not to deal with this personally yet, but reading everyone's experiences has me worried it could happen to any of us at any time. What really stands out to me is how consistent the pattern is: benefits suddenly cut off, zero correspondence or notification, and then it turns out to be some verification requirement that their system failed to send properly. It's absolutely unacceptable that people are having their lifeline cut off due to what's clearly a major technical failure on TWC's end. For anyone currently dealing with this - based on all the success stories shared here, it really seems like persistence with calling is key. The "pending verification requirements" phrase that keeps coming up seems to be the magic words that get agents to actually dig into what's wrong with your account. And definitely keep filing those weekly requests even while showing ineligible! Bruno, thanks for starting this thread and following up with your resolution. It's given so many people hope and a clear path forward. This is exactly the kind of community support that makes dealing with these government agency nightmares bearable!

This thread has been incredibly valuable to read through! As someone who's been receiving unemployment for about 2 months now without any issues, I had no idea this kind of system failure was happening to so many people. The consistency of everyone's experiences - sudden ineligibility with zero notification - really proves this is a major technical problem on TWC's end, not user error. What strikes me most is how this seems to be hitting people right when they need their benefits most (like right before rent is due). That can't be coincidental. It's honestly terrifying to think this could happen to any of us at any time without warning. For those still dealing with this issue, the advice shared here seems solid: call right at 7am, use the "pending verification requirements" phrase, try the Spanish line transfer trick if needed, and definitely keep filing your weekly requests even while showing ineligible. The success stories give me hope that while TWC's system is clearly broken, the actual agents can fix these issues once you reach them. Bruno, thank you for sharing your resolution details - knowing it was an ID verification issue with updated license info will probably help others identify similar problems. This kind of community knowledge-sharing is exactly what we need when dealing with these agency failures!