TWC suddenly saying I'm ineligible - no information was requested

same happened 2 me last month!! the system is totally broken. they want u to fail so they dont have to pay benefits. check ur correspondence inbox again, sometimes the notices get buried or dont show a notification flag

This is actually pretty common with TWC right now. What you need to do is check if they sent you a determination letter - which can sometimes come through regular mail even if nothing shows online. The most likely scenario is they're requesting wage verification or employment separation details. When you call, specifically ask if there was an "Additional Information Request" sent that didn't show up in your correspondence inbox. In the meantime, continue submitting your payment requests even if it says you're ineligible. This protects your claim weeks while you sort this out. If they reinstate your eligibility, they'll pay those weeks retroactively.

Ugh, TWC's communication is TERRIBLE!! This happened to me twice during my claim period. First time was because they needed proof of job search activities (even though I submitted them online). Second time they claimed they needed ID verification that was never requested. Both times I had to wait HOURS on the phone. Make sure you're ready to explain your situation clearly and have your claim ID ready when you finally get through.

I was in this exact situation last month. After trying to call for days with no success, I found this service called Claimyr that got me through to a TWC agent in about 20 minutes. It costs a bit but was totally worth it for me since I was about to miss rent. They basically keep auto-dialing for you until they get through, then connect you. They have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh When I finally got through, the agent told me they had sent a request for employment verification to my old address that I never received. They fixed it right away once I explained and my benefits were back on within 48 hours. The website is claimyr.com if you want to check it out.

The exact same thing happened to me last month! I found out (after FINALLY getting through to someone) that they had flagged my account for ID verification because my previous employer had a typo in my SSN on their records. The TWC rep told me that sometimes these flags don't generate correspondence correctly in the system. You absolutely need to keep calling until you get through. The rep manually sent me the ID verification link and reinstated my eligibility once I completed it. Also, make sure you're checking your spam folder for emails from TWC, and verify your contact information is correct in your profile.

This is typically related to one of these issues: 1. Employment separation verification - if your employer contested your unemployment reason 2. Identity verification - especially if this is your first claim 3. Work search activity documentation - if they conducted a random audit 4. Wage verification - if there's a discrepancy between your reported wages and employer records Rather than just calling the main TWC number, I recommend these steps: 1. Check your CLAIMANT payment request status - not just your correspondence inbox 2. Submit an online inquiry through the TWC portal (sometimes faster than calling) 3. If you must call, try right at 7:00 AM when they open 4. File an appeal immediately - this preserves your rights even if it turns out to be unnecessary 5. Double-check your WorkInTexas.com account is active and work searches are logged properly Don't panic about the eligibility status - this happens frequently and is usually resolved without losing benefits. They'll backpay you for missed weeks if it's their error.

anyone else think its weird they do this the day before rent is due for most people? happened to my roommate too last month... coincidence? i think not!!!

Quick update question - did you check both your TWC correspondence inbox AND your email? They sometimes send important notices to the email you registered with but not to your TWC inbox. Also, have you been logging your work search activities in the system? That's the #1 reason people get suddenly disqualified.

Any luck resolving this? I'm curious what the issue ended up being. When my benefits were suddenly cut off, it turned out they needed verification of my last employer's contact information, but the request somehow never made it to my inbox.