TWC suddenly saying I'm ineligible - no information was requested

same happened 2 me last month!! the system is totally broken. they want u to fail so they dont have to pay benefits. check ur correspondence inbox again, sometimes the notices get buried or dont show a notification flag

This is actually pretty common with TWC right now. What you need to do is check if they sent you a determination letter - which can sometimes come through regular mail even if nothing shows online. The most likely scenario is they're requesting wage verification or employment separation details. When you call, specifically ask if there was an "Additional Information Request" sent that didn't show up in your correspondence inbox. In the meantime, continue submitting your payment requests even if it says you're ineligible. This protects your claim weeks while you sort this out. If they reinstate your eligibility, they'll pay those weeks retroactively.

Ugh, TWC's communication is TERRIBLE!! This happened to me twice during my claim period. First time was because they needed proof of job search activities (even though I submitted them online). Second time they claimed they needed ID verification that was never requested. Both times I had to wait HOURS on the phone. Make sure you're ready to explain your situation clearly and have your claim ID ready when you finally get through.

I was in this exact situation last month. After trying to call for days with no success, I found this service called Claimyr that got me through to a TWC agent in about 20 minutes. It costs a bit but was totally worth it for me since I was about to miss rent. They basically keep auto-dialing for you until they get through, then connect you. They have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh When I finally got through, the agent told me they had sent a request for employment verification to my old address that I never received. They fixed it right away once I explained and my benefits were back on within 48 hours. The website is claimyr.com if you want to check it out.

The exact same thing happened to me last month! I found out (after FINALLY getting through to someone) that they had flagged my account for ID verification because my previous employer had a typo in my SSN on their records. The TWC rep told me that sometimes these flags don't generate correspondence correctly in the system. You absolutely need to keep calling until you get through. The rep manually sent me the ID verification link and reinstated my eligibility once I completed it. Also, make sure you're checking your spam folder for emails from TWC, and verify your contact information is correct in your profile.

This is typically related to one of these issues: 1. Employment separation verification - if your employer contested your unemployment reason 2. Identity verification - especially if this is your first claim 3. Work search activity documentation - if they conducted a random audit 4. Wage verification - if there's a discrepancy between your reported wages and employer records Rather than just calling the main TWC number, I recommend these steps: 1. Check your CLAIMANT payment request status - not just your correspondence inbox 2. Submit an online inquiry through the TWC portal (sometimes faster than calling) 3. If you must call, try right at 7:00 AM when they open 4. File an appeal immediately - this preserves your rights even if it turns out to be unnecessary 5. Double-check your WorkInTexas.com account is active and work searches are logged properly Don't panic about the eligibility status - this happens frequently and is usually resolved without losing benefits. They'll backpay you for missed weeks if it's their error.

anyone else think its weird they do this the day before rent is due for most people? happened to my roommate too last month... coincidence? i think not!!!

Quick update question - did you check both your TWC correspondence inbox AND your email? They sometimes send important notices to the email you registered with but not to your TWC inbox. Also, have you been logging your work search activities in the system? That's the #1 reason people get suddenly disqualified.

Any luck resolving this? I'm curious what the issue ended up being. When my benefits were suddenly cut off, it turned out they needed verification of my last employer's contact information, but the request somehow never made it to my inbox.

So glad you got it resolved! Identity verification issues seem to be happening a lot lately - this is like the 4th person I've seen with this exact problem in the past month. It's crazy that their system can't handle updated driver's licenses properly. At least now other people reading this thread will know what to look for if they get hit with the same issue. Thanks for updating us!

This is such a relief to hear you got it resolved! I'm actually dealing with something similar right now - my benefits just stopped with no explanation last week. Based on your experience, I'm wondering if it's also an ID verification issue since I renewed my license about 2 months ago. Did the agent mention if this is a known system problem they're working on? It seems crazy that so many people are getting hit with this same identity verification glitch. Going to try calling first thing tomorrow and specifically ask about ID.me verification. Thanks for sharing the resolution - it gives me hope I can get this sorted out too!

I just went through this exact same nightmare two weeks ago! My benefits were suddenly cut off with zero notification, and it turned out to be an identity verification issue too. What's really frustrating is that TWC's system seems to randomly flag accounts for verification without actually sending the verification requests properly. For anyone else dealing with this - when you finally get through to an agent, ask them to check if there are any "pending verification requirements" on your account that didn't generate correspondence. In my case, they had to manually trigger the ID.me verification process because their automated system had failed to send it initially. Also, pro tip: if you have trouble getting through on the phone, try calling the Spanish language line and asking to be transferred to an English-speaking agent. Sometimes that line has shorter wait times. The key is persistence - don't give up calling, and definitely file that appeal immediately like others mentioned to protect your claim dates.

this is happen to me today I was getting payment for a month and I had to pay back overpayment but my correspondence inbox is empty it doesn't show anything and they email today and said I had a correspondence they approve it and everything was good and I been looking for work and that it is there a reason why it ineligible I try to look at the appeal section to submit an appeal nothing show I am ineligible for payment at all is it a glitch in the system Bruno did they every made it eligible again I am with you I have to get money cause I got bills to pay too and I had to pay back 4637 and now I only left 495.00 and I was hoping I get something next week HELP

@German Jaymee - it sounds like you're dealing with a similar issue to what I just went through! The fact that your correspondence inbox is empty but they're claiming you're ineligible is exactly what happened to me. Based on my experience and what others have shared here, this is likely a system glitch where verification requests aren't being sent properly. Here's what I'd recommend: 1) Keep trying to call TWC until you get through - mention that you have an empty correspondence inbox but received an eligibility denial, 2) Ask the agent specifically to check for any "pending verification requirements" that didn't generate proper notifications, 3) Continue submitting your payment requests even while showing ineligible (this protects your claim weeks), and 4) If you can't get through by phone, try the Spanish line and ask to be transferred to English. In my case, it was an identity verification issue with ID.me that their system failed to send properly. The agent was able to manually trigger the verification and reinstate my benefits within 48 hours. Don't panic - this seems to be a widespread system issue that's fixable once you get the right person on the phone. Keep us posted on what happens!

This thread has been incredibly helpful! I'm currently dealing with this exact same issue - benefits suddenly cut off with zero notification or correspondence. Reading everyone's experiences has given me so much hope that this is fixable. Quick question for those who got their issues resolved: when you called and spoke with an agent, did you have to provide any specific information or documentation on the spot, or were they able to identify and fix the problem just by looking at your account? I'm trying to prepare for when I finally get through so I don't waste the call if they need something specific from me. Also, has anyone tried using the TWC online chat feature, or is calling really the only way to get this type of account flag resolved? I've seen the chat option but wasn't sure if those agents have the same access to fix eligibility issues. Thanks again to everyone who shared their experiences - it's made this stressful situation feel much less hopeless knowing so many others have been through the same thing and gotten it sorted out!