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TWC disqualified me for being fired - says I need 6 weeks of work to qualify again?

I got fired from my warehouse job on November 7th, 2024 (they said 'performance issues' but my supervisor just didn't like me). I filed for unemployment right after and have been submitting my payment requests every two weeks like clockwork. I thought everything was fine since the TWC website just showed 'pending' all this time. But when I called the Tele-Serv number on Tuesday to check my status, the automated system said I was DISQUALIFIED! It said something about needing to work 6 weeks at a new job before I can get 'un-disqualified'??? I've never applied for unemployment before so I have no idea if this is normal. My rent is due next week and I'm seriously panicking. Has this happened to anyone else? Do I really have to find a job and work for 6 weeks before I can get any benefits? How am I supposed to pay bills until then?

Amina Sy

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Yes, this is what happens when TWC determines you were fired for misconduct. When you're disqualified this way, you have to earn 6 times your weekly benefit amount at a new job before you can requalify for benefits. It's not actually 6 weeks of work - it's earning 6x whatever your weekly benefit amount would have been. Did you receive a determination letter explaining why you were disqualified? You should have gotten one in your TWC correspondence inbox or by mail. You have the right to appeal this decision if you don't agree with it, but you only have 14 calendar days from the date on the determination letter to file the appeal.

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QuantumQuest

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Wow, I had no idea! I never got any letter in the mail, and I don't even know how to check my TWC correspondence inbox. I thought the website would just tell me if I was approved. So this is because they're saying I was fired for misconduct? That's not fair at all. My boss just didn't like me and made up reasons to get rid of me. How do I file an appeal if I don't even have the letter?

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This happened to me back in August and I was totally lost too. Check your TWC account online - the determination letters are in the correspondence section. If you don't see it there, you need to call TWC directly to get more info. The regular number is almost impossible to get through on though. I was calling for DAYS with no luck until I found this service called Claimyr that got me connected to a TWC agent in like 20 minutes. Website is claimyr.com and they have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh. Once I actually talked to a real person, they explained exactly why I was disqualified and walked me through the appeal process. Totally worth it because I ended up winning my appeal!

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I've heard of this Claimyr thing before. Does it actually work? I'm scared to try something like that when I'm already stressed about money.

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@profile8 It worked for me! I was super skeptical too but I was desperate after calling the TWC number like 50 times a day for a week straight. They don't ask for any personal info except your phone number so they can connect the call. It's not like they're accessing your TWC account or anything, they just help you get through to an actual person at TWC.

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ya this is BS but normal TWC crap. they ALWAYS side with employers at first. i got fired last year and they said i was disqualified too. you HAVE TO APPEAL!!!! dont just give up. the determination letter has instructions but basically you just need to explain your side of what happened when you got fired. if your boss was just being a jerk and you didnt actually break any major rules you can win.

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QuantumQuest

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Thanks for the encouragement. I'm going to try to find that determination letter and appeal right away. I honestly did nothing wrong - my supervisor just had it out for me from day one.

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Emma Davis

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I work as an HR manager and can provide some additional context here. The "misconduct" standard for TWC disqualification is a specific legal term. It doesn't just mean you weren't good at your job - it means you willfully violated a company policy or reasonable employer expectation. For example, excessive unexcused absences, insubordination, or violations of safety protocols. If your employer told TWC you were terminated for misconduct, they have to provide specific examples. In your appeal, you should address each of their claims and explain why your actions either didn't happen as described or didn't constitute misconduct. The standard 6-week requalification period is designed to ensure people don't immediately receive benefits after being terminated for cause. However, if you win your appeal, you can receive benefits retroactively from your initial filing date. I strongly recommend checking your correspondence section on the TWC portal immediately, as appeal deadlines are strictly enforced.

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QuantumQuest

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Thank you for explaining this! I finally found the determination letter (had to reset my password first) and it says I was fired for "repeated violations of company policy regarding productivity standards." But that's not true! They kept changing the standards every week and nobody could keep up. My whole team was struggling. I'm definitely going to appeal this.

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GalaxyGlider

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does anyone know if TWC actually checks with ur employer about why u got fired or do they just take the employers word for it?? seems like they just believe whatever the company says

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Amina Sy

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TWC contacts both sides during the initial claim investigation. They send the employer a form to complete explaining the separation reason. Then they usually call the claimant to get their side. If there's a discrepancy, that's when they make a determination. During an appeal hearing, both sides can present evidence and witnesses. So they don't just take the employer's word for it, but you need to actively participate in the process.

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I went through the exact same thing! Got disqualified and was told I needed to work 6 weeks. I was sooooo confused because nobody explained anything clearly. Make sure you request payment every two weeks even while disqualified and appealing! If you win your appeal, they'll pay you for those weeks. If you don't request payment, you'll never get that money even if you win the appeal later.

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QuantumQuest

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OMG thank you for this tip! I would have totally stopped requesting payments thinking there was no point. I'll keep doing it even though it feels useless right now.

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I'm a little confused by some of the advice here. When TWC says you need to "work 6 weeks" to requalify, they actually mean you need to earn wages equaling at least 6 times your weekly benefit amount (WBA) AND work at least 30 hours in 6 weeks. So it's not just about working for 6 weeks - it's about earning enough money during that time. For example, if your weekly benefit amount would have been $400, you'd need to earn at least $2,400 at a new job before you can requalify. But definitely appeal if you believe you were wrongfully terminated! If you win the appeal, you won't need to satisfy the requalification requirement at all.

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yeah and make sure u save ALL ur paystubs if u do start working somewhere new. TWC loves to claim they never got proof of ur earnings even when u send it to them

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QuantumQuest

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UPDATE: I just got off the phone with a TWC representative (finally!). They explained that my employer claimed I was consistently not meeting productivity standards after multiple warnings. I was able to file my appeal online and explain that the standards kept changing and were impossible to meet. I have an appeal hearing scheduled for December 10th by phone. The rep said to gather any evidence I have - like emails showing the changing standards or witnesses who can testify that the goals were unreasonable. Fingers crossed this works out. Thanks everyone for your help!

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Amina Sy

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Good luck with your appeal! Make sure you're ready with specific dates and examples of how the standards changed. If you have any coworkers who can corroborate your story, ask if they'd be willing to participate in the hearing as witnesses. Also, be prepared to discuss any written warnings you received and how you tried to meet the standards. The hearing officer will want to know if you made a good faith effort to comply with your employer's expectations.

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