TWC claim stuck for a month with no updates - is this normal wait time?

ya thats pretty normal tbh. took me 6 weeks to get my first payment. keep doing ur payment requests even if its still pending. the system is always backed up.

A month is definitely longer than ideal, but not completely unusual. There are several reasons your claim might be delayed: 1. Your employer hasn't responded to TWC's request for information 2. There could be an issue with your wage verification 3. Your separation reason might need further review (especially if you quit or were fired) 4. There could be an identity verification issue beyond the basic ID.me check I recommend checking your correspondence inbox daily - sometimes determination letters don't trigger email notifications. Also, make sure you're completing your 3 required work search activities each week and documenting them correctly.

EVERYONE is having this problem!!! TWC is deliberately making us wait to save money. I applied 5 weeks ago and just got approved yesterday. My neighbor waited 7 weeks!!! The system is DESIGNED to make people give up.

Have you checked your claim status on Tele-Serv using the phone option? Sometimes the website doesn't update but the phone system has more current information. Call 800-558-8321 and select option 2, then 1. You might get more details about what's holding up your claim.

my cousin waited 2 months so a month isnt that bad honestly. keep doing your payment requests or youll lose those weeks. also make sure youre doing your work searches every week. 3 minimum.

After trying for weeks to reach TWC with no luck, I found a service called Claimyr that got me through to an actual TWC agent in about 15 minutes. It basically keeps dialing and navigating the phone system for you until it gets through, then calls you when it has an agent on the line. Saved me days of frustration. You can see how it works at https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh or go to claimyr.com. In my case, there was a simple flag on my account that the agent removed in minutes, and my claim was processed the next day.

dont worry about it too much, it took me 5 weeks and i got all my backpay at once. the system sucks but u will get paid eventually. just keep doing everything ur supposed to and document EVERYTHING. take screenshots of your payment requests and work searches just in case.

One more thing - check if your claim might be on hold due to a wage verification issue. If you worked outside Texas in the last 18 months or had non-traditional employment (gig work, contract jobs), those wages sometimes take longer to verify. You can call 512-463-2824 which is the wage claim division directly - they sometimes have shorter wait times than the main TWC line.

I'm glad some of these suggestions have been helpful. If you do end up using Claimyr or manage to get through on your own, ask the TWC agent specifically if there are any "issues" or "flags" on your claim. Sometimes there's a simple data verification problem that can be fixed immediately while you're on the phone. Also ask if your claim is assigned to a specific examiner - if it is, that means it's being worked on but needs manual review.

I had to wait almost 6 weeks and turns out the hold up was because I accidentally put the wrong last day of work (was off by ONE day). Once I got through to someone they fixed it and I got paid two days later. Check all your dates carefully!!!!

Any update on your situation? Were you able to reach someone at TWC using any of these suggestions?