TWC claim stuck for a month with no updates - is this normal wait time?

ya thats pretty normal tbh. took me 6 weeks to get my first payment. keep doing ur payment requests even if its still pending. the system is always backed up.

A month is definitely longer than ideal, but not completely unusual. There are several reasons your claim might be delayed: 1. Your employer hasn't responded to TWC's request for information 2. There could be an issue with your wage verification 3. Your separation reason might need further review (especially if you quit or were fired) 4. There could be an identity verification issue beyond the basic ID.me check I recommend checking your correspondence inbox daily - sometimes determination letters don't trigger email notifications. Also, make sure you're completing your 3 required work search activities each week and documenting them correctly.

EVERYONE is having this problem!!! TWC is deliberately making us wait to save money. I applied 5 weeks ago and just got approved yesterday. My neighbor waited 7 weeks!!! The system is DESIGNED to make people give up.

Have you checked your claim status on Tele-Serv using the phone option? Sometimes the website doesn't update but the phone system has more current information. Call 800-558-8321 and select option 2, then 1. You might get more details about what's holding up your claim.

my cousin waited 2 months so a month isnt that bad honestly. keep doing your payment requests or youll lose those weeks. also make sure youre doing your work searches every week. 3 minimum.

After trying for weeks to reach TWC with no luck, I found a service called Claimyr that got me through to an actual TWC agent in about 15 minutes. It basically keeps dialing and navigating the phone system for you until it gets through, then calls you when it has an agent on the line. Saved me days of frustration. You can see how it works at https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh or go to claimyr.com. In my case, there was a simple flag on my account that the agent removed in minutes, and my claim was processed the next day.

dont worry about it too much, it took me 5 weeks and i got all my backpay at once. the system sucks but u will get paid eventually. just keep doing everything ur supposed to and document EVERYTHING. take screenshots of your payment requests and work searches just in case.

One more thing - check if your claim might be on hold due to a wage verification issue. If you worked outside Texas in the last 18 months or had non-traditional employment (gig work, contract jobs), those wages sometimes take longer to verify. You can call 512-463-2824 which is the wage claim division directly - they sometimes have shorter wait times than the main TWC line.

I'm glad some of these suggestions have been helpful. If you do end up using Claimyr or manage to get through on your own, ask the TWC agent specifically if there are any "issues" or "flags" on your claim. Sometimes there's a simple data verification problem that can be fixed immediately while you're on the phone. Also ask if your claim is assigned to a specific examiner - if it is, that means it's being worked on but needs manual review.

I had to wait almost 6 weeks and turns out the hold up was because I accidentally put the wrong last day of work (was off by ONE day). Once I got through to someone they fixed it and I got paid two days later. Check all your dates carefully!!!!

Any update on your situation? Were you able to reach someone at TWC using any of these suggestions?

Congrats on getting it resolved! This is such a helpful thread - I'm bookmarking it for future reference. The tip about out-of-state wages causing delays is really important since so many people move around for work these days. For anyone else reading this, it sounds like the key steps are: 1) Keep doing your payment requests even while pending, 2) Document everything with screenshots, 3) Try calling the wage verification line directly if you worked out of state, and 4) Use a service like Claimyr if you can't get through on your own. Thanks everyone for sharing your experiences - it makes such a difference when people actually follow up with what worked!

I'm so glad to see this thread helped Omar get his claim resolved! I'm dealing with a similar situation - filed 3 weeks ago and still stuck on pending with zero communication from TWC. Like Omar, I also had some work history outside Texas (worked in Arizona last year) so that's probably what's causing my delay too. I've been getting so frustrated trying to call the main TWC line with no luck. Definitely going to try that wage verification number (512-463-2824) that Diego shared, and if that doesn't work I'll look into Claimyr. It's such a relief to know that these delays are common and there are actual solutions. Thanks to everyone who shared their experiences - it gives me hope that this will eventually get sorted out!

This thread is incredibly valuable! As someone who's been helping people navigate TWC issues for years, I want to emphasize a few key points that came up here: 1) Out-of-state wage verification is one of the most common causes of delays - if you worked anywhere outside Texas in your base period, expect longer processing times, 2) The wage verification line (512-463-2824) really can have shorter wait times than the main number, 3) Always keep doing your payment requests even while pending - you can't get backpay for weeks you didn't request, and 4) Document everything with screenshots in case there are system glitches. It's also worth noting that while services like Claimyr can be helpful for getting through the phone lines, you can also try calling right at 8 AM when the lines open - that's often the best time to get through on your own. Great job everyone helping each other out here!

This thread has been so helpful for me! I'm currently on week 5 of waiting for my claim to be processed, and like several others here, I also have out-of-state work history (worked in Florida about 8 months ago). I had no idea that could be causing the delay until I read through everyone's experiences. I've been doing my payment requests religiously and keeping screenshots of everything, but the financial stress is really getting to me. I'm definitely going to try calling that wage verification line (512-463-2824) first thing tomorrow morning at 8 AM as Destiny suggested. If that doesn't work, I'll look into Claimyr since it clearly worked for Omar. It's such a relief to know I'm not alone in this and that there are actual solutions. Thank you to everyone who shared their stories and advice - this community support means everything when you're dealing with such a frustrating system!

Just wanted to jump in here as someone who went through a very similar situation last year. I filed my claim and waited 7 weeks with zero updates - it was absolutely nerve-wracking! Like many of you, I also had out-of-state work history (worked in California for about 4 months). What finally worked for me was a combination of calling that wage verification line (512-463-2824) that Diego mentioned AND following up with a written inquiry through the TWC website. Sometimes having both a phone record and written documentation helps push things through faster. The agent I finally reached told me that interstate wage requests have to go through a manual verification process with the other state's employment office, which can add weeks to processing time. Once they got the wage verification back from California, my claim was approved within 2 days and I received all my backpay. Keep hanging in there everyone - the system is frustrating but you will get your benefits! Make sure to document every single interaction and keep doing those payment requests no matter how long it takes.

This entire thread has been incredibly enlightening! I'm currently on week 3 of waiting for my claim to be processed, and reading everyone's experiences has helped me understand what might be going wrong. Like so many others here, I also worked out-of-state recently (had a job in Oregon for about 5 months last year), which I now realize could be the source of my delay. I've been getting increasingly panicked calling the main TWC line with no success, but now I have a real action plan thanks to everyone's shared experiences. Tomorrow I'm going to try calling the wage verification line (512-463-2824) right at 8 AM as Destiny suggested, and I'm also going to submit a written inquiry through the TWC website like Zainab recommended. If those approaches don't work, I'll definitely look into Claimyr since it clearly worked for Omar. It's such a relief to know that these delays are normal for out-of-state work situations and that there are specific steps I can take. Thank you to everyone who took the time to share their stories and follow up with what actually worked - this community support is invaluable when dealing with such a stressful and confusing system!

I'm so grateful this thread exists! I filed my TWC claim 5 weeks ago and have been completely in the dark about why it's taking so long. Reading through everyone's experiences, I now realize my out-of-state work history (worked in North Carolina for 6 months last year) is most likely causing the delay. I had no idea that interstate wage verification was even a thing, let alone that it could add weeks or months to processing time. I've been doing my payment requests and work searches religiously, but the financial pressure is really mounting. Tomorrow I'm going to try calling the wage verification line (512-463-2824) right at 8 AM, and I'll also submit a written inquiry through the TWC website like Zainab suggested. If those don't work, I'll definitely look into Claimyr since it clearly worked for Omar and others. Thank you to everyone who shared their stories and especially to those who followed up with what actually worked - it gives the rest of us hope and a real plan to follow instead of just waiting helplessly!

I've been following this thread closely since I'm dealing with a very similar situation - filed my claim 6 weeks ago and still pending with out-of-state work history from when I lived in Michigan last year. Reading everyone's experiences has been both reassuring and educational. What strikes me most is how TWC doesn't clearly communicate upfront that interstate wage verification can cause such significant delays. Based on all the advice shared here, I'm planning to try the multi-pronged approach: calling the wage verification line (512-463-2824) at 8 AM, submitting a written inquiry through the TWC website, and if needed, using Claimyr. It's incredible how this community has turned what felt like a hopeless situation into an actionable plan. Thank you especially to Omar for starting this discussion and to everyone who followed up with their results - it makes all the difference when people share what actually works rather than just venting about the problems!