TWC claim stuck 'pending' for 8+ weeks - no response from anyone!

You're not alone! My claim was stuck in pending for almost 10 weeks earlier this year. What finally worked for me was using Claimyr to get through to an actual TWC agent. It's a service that basically holds your place in the phone queue and calls you when an agent is available. I was skeptical at first but I was desperate like you. The video demo at https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh shows exactly how it works. I got through to a real person in about 40 minutes (after spending WEEKS trying on my own). Found out there was an employer response issue causing my delay. The agent fixed it while I was on the phone and I got all my backpay within a week.

mine was stuck for 11 weeks!! turned out my previous employer disputed my claim saying i quit when i was actually laid off. check your determination letter if you got one, it might explain whats going on

The most common reasons for claims being stuck in pending status for extended periods are: 1. Identity verification issues with ID.me (did you complete this step?) 2. Employer dispute about the reason for separation 3. Missing work search activities 4. Previous overpayment that hasn't been resolved 5. Wage verification problems In my experience helping others with TWC claims, you need to speak directly with a claims examiner, not just a general customer service representative. When you do reach someone, ask specifically for your claim to be escalated to a claims examiner or supervisor for review. Also, make sure you're continuing to request payments every two weeks even though you're not receiving benefits yet. If you stop requesting, it can create additional problems. Once your claim is approved, you'll receive back payments for all the weeks you properly requested payment.

Have you tried contacting your state representative's office? That's what finally worked for me after 9 weeks of waiting. I called my state rep, explained the situation, and they have staff who specifically handle TWC issues. They contacted TWC on my behalf and my claim was resolved within 5 business days. Google "Texas state representative lookup" to find yours based on your address. They can't perform miracles but they can definitely push things along when you're stuck in limbo!

i waited 13 weeks and then found out the whole time it was because i checked the wrong box about being able to work full time!!! make sure u filled everything out right cuz sometimes they never tell u whats wrong they just let it sit there forever

THE WHOLE SYSTEM IS DESIGNED TO MAKE YOU GIVE UP!!!!! They hope if they ignore you long enough you'll just stop trying. I had to call 73 TIMES before getting through. SEVENTY THREE CALLS. It's not a mistake or because they're busy, it's INTENTIONALLY BROKEN to deny people benefits they deserve. The state doesn't want to pay out, it's that simple.

If you're still stuck, here's a step-by-step plan that has worked for my clients: 1. First, verify your ID.me account is properly linked to your TWC account (this is a very common issue) 2. Make sure all your payment requests are up to date with the required 3 work search activities each week 3. Check if you received ANY correspondence by mail that might explain the issue 4. Contact your local Workforce Solutions office directly - they sometimes have direct lines to TWC 5. Request a callback through the TWC portal (different from leaving a message) 6. If all else fails, file a formal complaint through the TWC Ombudsman's office Most importantly, document every contact attempt you make with dates and times. If you eventually need to appeal or request backpay, this documentation will be crucial evidence that you were actively trying to resolve the issue.

After dealing with TWC for the past 6 years on and off, I've found that timing your calls is crucial. Try calling exactly at 7:00 AM when they first open or between 4:30-4:45 PM when call volume tends to drop. Avoid Mondays and Tuesdays altogether as those are their busiest days. Also, when you do get through, politely ask if they can place a 'priority flag' on your account due to financial hardship. Not all agents will do this, but some will, and it can move your claim up in their processing queue. Hang in there - the system is frustrating but persistence usually pays off eventually.

Update us when you get this resolved! Also, make sure you keep requesting payment every two weeks even though nothing is happening yet. I've seen people give up on requesting because nothing was being paid, but then when their claim finally processed, they only got paid from the most recent requests, not the full backpay they deserved.