Impossible to reach TWC customer service - alternative phone numbers?

The TWC phone system is notoriously overwhelmed. What worked for me was calling the Tele-Center number (800-939-6631) but calling exactly at 7:59am and hitting the options as soon as they open at 8am. You have to be lightning fast because their queue fills within minutes. Also try Wednesday or Thursday - Mondays are absolute nightmares.

NONE of the 'tricks' work anymore!! I tried calling at 8am sharp for TWO WEEKS and got nowhere. The system is broken and they don't care about us at all!!

have u tried emailing them? sometimes they actually respond faster that way. use the contact form on the website and mark it urgent. worked for me when my id.me verification was stuck

There's actually a less-known TWC office number that sometimes works better: 512-463-2222. It's the main Austin administrative office, but if you explain your situation politely, sometimes they can transfer you to someone who can help or at least check your claim status. Also, contacting your state representative's office can work wonders - they have special liaisons with TWC who can resolve issues quickly.

try the fraud department number!! even if ur claim isnt about fraud, someone will pick up and then can transfer u to the right department. worked for me when i was desperate

im having the exact same problem!! been calling for days and nothing. teleserve just says my claim is "pending" but doesn't tell me why or what to do. so frustrating!

I had success with the Claimyr service mentioned above. It cost money but honestly it was worth every penny to finally get through after weeks of trying. My payment had been stuck in pending status because of an employer response that contradicted my claim reason. Once I actually talked to someone, it got resolved in one call.

@OP - It just needed my phone number so they could call me back when they got a TWC agent on the line. The whole process was pretty straightforward. I was skeptical at first but got desperate after two weeks of failed calling attempts.

Another option to consider is visiting your local Workforce Solutions office in person. While they're separate from TWC, they often have direct communication channels with TWC representatives and can sometimes help resolve issues or at least get accurate information about what's holding up your claim. Bring your claim ID number and any correspondence you've received.

Most Workforce Solutions offices accept walk-ins, but it's always best to call ahead or check their website for the specific location's policy. Some have switched to appointment-only systems since COVID. When you go, make sure to bring ID and any relevant TWC correspondence. The more information you bring, the more likely they can help you.

I feel your pain - I went through the exact same nightmare last month! After trying everything mentioned here, what finally worked for me was a combination approach: I used the 7:59am calling trick on Wednesday morning AND had my state representative's office submit an inquiry on my behalf the same day. The rep's office called me back within 48 hours saying they'd gotten a response from TWC, and my payment was released two days later. Don't overlook the political route - these offices are used to helping with TWC issues and they have direct contacts. You can usually submit a case request online through your rep's website without even having to call them first.

I went through this exact same frustrating experience two months ago! What finally worked for me was a multi-pronged approach: I set up the Claimyr service (totally worth the cost - saved me literally days of failed calling), submitted a request through my state representative's constituent services page, AND visited my local Workforce Solutions office in person. The combination of all three got results within a week when nothing had worked for over a month of trying solo. Pro tip: when you do get through to someone (whether via Claimyr or the early morning calling trick), have ALL your information ready - claim number, social security number, employment dates, and any correspondence reference numbers. They move fast and if you're not prepared, you might waste your precious time on the call. Also ask them to email you a summary of what they're doing to fix your issue so you have documentation. Good luck - you WILL get through this!

I'm going through the exact same thing right now! Been calling for 2 weeks straight with zero success. Reading through all these suggestions is giving me hope though. I'm going to try the combination approach - setting up Claimyr tonight, calling at 7:59am tomorrow, AND submitting a request to my state rep's office. My claim has been "pending" for 6 weeks now with no explanation and I desperately need to talk to someone. Has anyone had success with that Austin admin office number (512-463-2222) that was mentioned earlier? I might try that as backup if the main line doesn't work. This whole system is so broken but it sounds like persistence and multiple strategies are key. Thanks everyone for sharing what actually worked - this community is a lifesaver when you're dealing with TWC's nightmare phone system!

I've been dealing with this same nightmare for weeks! What finally broke through for me was calling the callback service at 512-463-2697 - it's TWC's automated callback system that not many people know about. You enter your info and they call you back when an agent is available (usually within 2-3 hours). Way better than sitting on hold or getting hung up on. Also, if you're really desperate, try calling right at 12:01pm when they come back from lunch break - there's sometimes a brief window where the lines aren't completely slammed. I know how stressful this is when you're waiting on payments, but don't give up! The combination of multiple strategies really does work.

I'm dealing with this exact same frustration right now! Been trying to reach TWC for over a week about my pending claim and it's like they don't want to be contacted at all. Reading through everyone's suggestions here is honestly the most helpful information I've found anywhere. I'm going to try the combination approach - setting up that Claimyr service tonight, attempting the 7:59am calling trick tomorrow, AND submitting a request through my state representative's office. That callback number (512-463-2697) sounds like a total game changer too - can't believe more people don't know about it! It's ridiculous that we have to become experts in gaming the system just to get basic help with our claims, but I'm grateful this community exists to share what actually works. For anyone else reading this thread, definitely try multiple strategies at once rather than just relying on one approach. Thanks everyone for sharing your real experiences - it gives me hope that this nightmare will eventually end!

Just wanted to give everyone an update since I was in this exact same boat last month! I tried literally every strategy mentioned in this thread and here's what finally worked: I used the callback number (512-463-2697) that @Fatima Al-Hashimi mentioned while simultaneously having my state rep's office submit an inquiry. The callback system actually worked - got a call back in about 2.5 hours on a Tuesday afternoon. Turns out my claim was stuck because my previous employer had submitted a late response disputing my reason for separation, but nobody had told me! The TWC agent was able to schedule a phone hearing right there on the call and my payments were released 3 days later. Pro tip: that callback system seems to work best Tuesday-Thursday between 1-4pm based on my experience. And definitely check your correspondence inbox online like others have mentioned - there might be something there you missed. Don't give up - the system is broken but persistence with multiple approaches really does work eventually!

I'm going through this exact nightmare right now too! Been calling for 8 days straight with zero success - it's absolutely maddening. Reading through all these strategies is giving me a roadmap though. I'm planning to try the callback number (512-463-2697) this afternoon during that 1-4pm window that @Ellie Simpson mentioned worked for her. Also going to submit a request through my state rep's office today and set up Claimyr as backup. One thing I noticed from everyone's experiences is that most successful resolutions involved finding out there was some hidden issue or missing document that TWC never properly communicated. I just checked my correspondence inbox after reading these comments and found a request for ID verification from 3 weeks ago that somehow never triggered an email notification! Uploading those docs now. It's ridiculous that their notification system is so broken, but at least now I know to check that inbox regularly. Thanks everyone for sharing what actually worked - this community is honestly more helpful than TWC's own customer service at this point!

I'm dealing with this exact same situation right now! Been trying to reach TWC for over a week about my pending claim and it's like they've designed the system to be impossible to navigate. This thread is honestly the most useful resource I've found anywhere - way more helpful than TWC's own website or help pages. Based on everyone's experiences here, I'm going to try the multi-strategy approach: using that callback number (512-463-2697) during the 1-4pm window, submitting a request through my state representative's office, and setting up Claimyr as backup. The fact that so many people found hidden correspondence or missing documents in their inbox is eye-opening - I just checked mine and found a wage verification request from 2 weeks ago that I somehow never received an email about! It's absolutely ridiculous that we have to become TWC system experts just to access our own benefits, but I'm grateful this community exists to share real solutions. The combination of the callback system + state rep inquiry seems to be the most effective approach based on the success stories here. Thanks everyone for sharing what actually worked instead of just complaining - this gives me hope that I can finally get my claim resolved!